OnePlaceMail for Outlook App

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  1. Saving an email from Outlook Mobile using OnePlaceMail App - Error: This protocol does not support ImmutableIds

    Unable to save any email from Outlook Mobile (android) using OnePlaceMail app.

    It shows that some error has occurred, please contact your IT Administrator.

    Then an automated email comes from No Reply <noreply@oneplacesolutions.com>. Attached with this post.

    Please check and help resolving this issue.

    1 vote
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    2 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  2. I don’t have Office 365. Now what ??

    I don’t have Office 365. Now what ???

    2 votes
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    1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  3. There was an issue saving your email(s) to SharePoint

    Hello, I am recieving an error message that says "There was an issue saving your email(s) to SharePoint " and moreover, please see the attached picture. Any Ideas of what is wrong? I have ignored it many times and thought it might just be a small bug, but no it comes more frequently.

    1 vote
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    3 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  4. Error in the add-on

    In the company we have a physical firewall, which is causing Save to Sharepoint not to work, I do not have it and it works for me. I need to know what exclusion to put the firewall in for the program to work.
    Thank you

    2 votes
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    Answered  ·  1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  5. I use multiple exchange accounts, how do i choose which account to use?

    how do use oneplacemail with multiple exchange accounts

    2 votes
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    Answered  ·  1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  6. 2 votes
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    Bug Resolved  ·  2 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  7. I am not able to sign in gettting message as need permissionfrom admin & admin not aware to allow

    OnePlaceMail needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it.
    Admin is not aware where to allow on same

    3 votes
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    Answered  ·  1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  8. The search box does nothing

    When I introduce something to search, it does not do anything

    1 vote
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    1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  9. It won't let me sign in

    I have no idea which of my accounts are office or not, office online etc., I have several accounts, and are auto synced, SOOOO, aren't they all?

    1 vote
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    Answered  ·  2 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  10. Doesn't always save

    OnePlaceMail doesn't consistently save to SharePoint. Sometimes it will work straight away, sometimes it takes several attempts, and other times not at all. There is no error message sent.

    4 votes
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    1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  11. Getting error "No mailbox with such guid." when trying to save email to SharePoint

    Whenever I try to upload an email to a SharePoint library, i am getting the error "No mailbox with such guid." on the emails.

    2 votes
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    0 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  12. Officer365 account not recognised when changing from personal to business account

    First when changing account it prompts you twice for your password before proceeding to the account screen.

    Account login does not recognised office365 business account

    1 vote
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  13. We couldn't find your root SharePoint URL - 400 Error Resource not found

    We got an error to connect on SharePoint online:

    "We couldn't find your SharePoint URL. The message we received was: 400 - Resource not found for the segment 'sharepoint'."

    The person has a sharepoint license (Office 365 E3). Could it be, that the problem comes from the same ID/UPN for Microsoft and Organizational account (Office 365)?

    2 votes
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    2 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  14. Error logging in 400 - Resolved

    A few days ago we noted an issue for first time users receiving 'Error 400 Bad Request' when attempting to sign in to our app.

    Sorry about that! We have now resolved the issue and you should be able to log in.

    Thanks for testing our preview software.

    0 votes
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    Bug Resolved  ·  0 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to override the Sharepoint root URL

    Need the ability to set or over ride the Sharepoint root URL. I signed in with company O365 credentials and got access denied due to how they setup sharepoint. If I could set the root url, I could ensure that I did have access.

    7 votes
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    4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All

    This item is still under review, however to update – if users receive this error they do not have access to the root site collection in SharePoint. If possible, please give users read access to the root site. We have flagged this as an item to be reviewed to remove this requirement.

    Kind regards

    Elissa

  16. Can log in to Office 365 but cannot see my Team SharePoint or personal OneDrive for Business folder

    I am able to log in to my Office 365 (business) account but I can't see my Team SharePoint site or my own OneDrive for Business folder. I do however see a long list of SharePoint sites for other departments in my organization. I tried searching as well, but no luck. Any suggestions?

    2 votes
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    1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't sign in when using Okta SSO

    We are unable to sign in. I believe this is due to us using Okta Single Sign-on with Office 365.

    We can sign in when using the OnePlaceMail (Desktop) plug-in, but we can't using the newer OnePlaceMail (Office Store App) plug-in with Outlook 2016.

    See attachment.

    4 votes
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    4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    4 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  19. plugin-spawned browsers have scrollbars disabled

    Browser windows spawned from the menu options (Feedback, Help) in the Outlook 2013 plugin spawn web browser windows with scrollbars (and other features) disabled.
    1) this prevents scrolling through the help
    2) don't do this. It's rude. Really, just don't mess with people's browsers.

    1 vote
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    1 comment  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
  20. Office 365 Federated login

    I recently installed your OnePlaceMail solution. I am receiving an error when logging in to Office 365 via OnePlaceMail. Running Office 2013 32bit, Windows 10 Enterprise 64bit, Office 365 E3 plan,
    We are federated so our accounts are authenticated via our federation servers. When I click the OnePlaceMail Sign-in button a never see the Microsoft login screen, I get taken directly to our federation login page and I never see an option to "Keep me signed in"

    2 votes
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    2 comments  ·  Issue  ·  Flag idea as inappropriate…  ·  Admin →
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