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OnePlaceDocs adding not appearing in ribbon

Hi there,

I have an issues where the oneplacedoc addin is ticked under COM addins in word 2013 but it does not appear in the ribbon. I have tried to reinstalling oneplacedocs with no luck.

Please help!

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lily ji shared this idea  ·   ·  Report…  ·  Admin →
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  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Lilly,

    I am glad I was able to resolve your issue.

    Please let us know if you have any further queries.

    Regards,

    Zeeshan

  • lily ji commented  ·   ·  Report

    Hi Zee,

    Thank you for your instructions, that fixed the issue!

    Regards,

    Lily

  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Lilly,

    Thank you for your inquiry.

    What version of OPD is installed on the machine?

    Can you please navigate to C:\Users\zahmed\AppData\Roaming\ and rename the folder OnePlaceSolution to OnePlaceSolution.old. Close/reopen Outlook and OnePlaceDocs. Can you check if addin appears in the ribbon now?

    Regards,

    Zeeshan

OnePlaceDocs (Desktop)

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