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Adobe One Place Docs Ribbon Missing

Hello,

I have a user that is missing the one place docs tab in Adobe DC Standard. She had that tab on reader but when I upgraded her it disappeared. I have tried reinstalling oneplace but it does not populate in Adobe. Please Advise.

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  • Simon Enoch commented  ·   ·  Report

    I am experiencing this same issue. I have tried copying the api file from another machine however this has not worked.

  • Anonymous commented  ·   ·  Report

    : Copied oneplacedocsadobeplugin from another pc to her plugin location and the issue was resolved. Plugin is not writing to the folder with dc standard install. Zeeshan verified the issue and is brining it up to the oneplace development team. Workaround is to copy api file from another machine.

  • Anonymous commented  ·   ·  Report

    Hi Elissa,

    Tried reinstalling adobe and that did not resolve the issue. I copied the plugins but they still did not populate in adobe. Is standard incompatible or something? Thanks!

  • Anonymous commented  ·   ·  Report

    Hi Elissa,

    No luck on reinstalling adobe or copying plugin. Is it not compatible with standard or something?

  • Anonymous commented  ·   ·  Report

    Hi Elissa,

    Reinstalling adobe did not work. The plugins listed below are not in the folder structure and there is nothing at all in the reader folder. Will this function not work with standard? I thought it was compatible but Please advise and thank you for the help.

  • Anonymous commented  ·   ·  Report

    Hi Elissa,

    I tried to reinstall adobe but I still didn't have any luck seeing the ribbon. There are no plugins in the folder structure and the reader folder is empty. Thanks for your help!

  • AdminElissa C (Admin, OnePlace Solutions) commented  ·   ·  Report

    Thanks Duane

    Are you able to check the following location in

    C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\OnePlaceDocsAdobePlugin.api
    C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\pi_brokers\OnePlaceDocsAdobePlugin.exe

    Are the OnePlaceDocsAdobe plug in files appearing here? If not, these should be available under the original Adobe reader path and can be copied to the above location.
    Please restart Adobe again. Please let me know if the add in does not appear after this

    Kind regards

    Elissa

  • Anonymous commented  ·   ·  Report

    Hi Elissa

    I have already upgraded to DC but no luck. I have also uninstalled and reinstalled Oneplace after I upgraded to Adobe DC Standard. Any other ideas?

    Thanks!

    Duane

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