OnePlaceMail (Desktop)
510 results found
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Make it possible to save attachments and email at the same time
It would be interesseting to have the option to save an email and attachments in the same operation. A checkbox for saving attachements could be added when "Selection Sharepoint Location" is prompted.
2 votes -
"root element is missing"
Hi,
One of our users is getting the error "Root element is missing" in Outlook.
And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. ThanksError: The OnePlaceMail Outlook addin encountered an error and could not be initialised.
Error: Root element is missing.
Application: System.Xml
Method: Void Throw(System.Exception)
Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()
…
1 vote -
Update category and location in Outlook when Email is already stored in SharePoint
If for any reason (e.g. email has been saved to SharePoint using OnePlaceMail App in OWA or Outlook for iOS) an email is already stored in SharePoint but has not got categorized (Transferred to SharePoint), the category and the SharePoint-Location should be updated in the Outlook email. It should also trigger an update of emails in other Mailboxes when you are using the Email Tracking Service.
Currently this does not happen and all users having received the same email are always unsure if all their important emails have really been stored at SharePoint.
Since storing emails using the OnePlaceMail App…1 vote -
Save one email to multiple folders in Oneplacemail
Can you allow one email to be saved to multiple destination folders?
2 votes -
read receipts include all meta data
Read receipts currently look blank in all of the fields/meta data when stored in One Place Mail. The information such as when an email was sent/ received are still useful for users to search through read receipts as much as any other email stored. Please can you get the meta data included for read receipts to show.
1 vote -
Allow for OnePlaceMail to automate copying emails to SharePoint
Hi, it would be great to have the option to turn on automatic capture of emails to SharePoint libraries. Ideally this could work if you have saved the first email to the folder and future correspondence is automatically saved to that folder
2 votes -
OnePlace app keeps coming up blank
When clicking my save to sharepoint button, the OnePlace app keeps coming up blank, like below. I restart Outlook and it works for sometime
1 vote -
Provide support for the archiving of Outlook RSS feed posts to SharePoint including using the same column mappings as for emails.
Please provide support for the archiving of Outlook RSS feed posts to SharePoint including using the same automatic metadata column mappings as for emails.
We subscribe to professional services from Zapier that for example automatically locate mentions of our organisation in both social and web page media. Many of the resulting RSS feed posts form records requiring archival as required by the Public Records Office of Victoria.
Outlook of course provides a convenient way of accessing and processing these RSS feeds.
The ability was available in our previous Outlook Integration Application.
Thank you, Ian Hearnes
1 vote -
Provide support for the archiving of Outlook Meeting Correspondence to SharePoint including using the same column mappings as for emails.
Please provide support for the archiving of Outlook Meeting Correspondence to SharePoint including using the same automatic metadata column mappings as for emails.
As we track staff and contractor movements via shared calendars, this meeting correspondence form records requiring archival as required by the Public Records Office of Victoria.
Also, the calendar appointments form part of our COVID-19 tracing ability in the current climate as our staff and contractors move about away from the office.
The ability was available was available in our previous Outlook Integration Application.
Thank you, Ian Hearnes
2 votes -
Binary format of the specified custom attribute was invalid
One of the user was moving bulk emails using OnePlaceMail (Desktop version) all of sudden OnePlaceMail crashed.
After restarting the Outlook, users started to get the error message "Binary format of the specified custom attribute was invalid". Now OnePlaceMail is not available as add-in.We un-install and re-install OnePlaceMail (Desktop) multiple times but the error persis. Please help us in resolving this problem.
1 vote -
multiple
May I suggest to copy/move the email to multiple paths in SharePoint. This means we can choose multiple paths in one go.
Thanks.
2 votes -
I need help
I am getting the following error:
Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'
The OnePlaceMail Outlook add-in encountered an unexpected issue.
Error: Unable to cast COM object of type 'System.ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEELIBNOTREGISTERED)).
1 vote -
OnePlaceMail Desktop for Outlook - Access Denied
User is unable to use OnePlaceMail Desktop
All of sudden since last 2 days this user (who had been using OPM Desktop for years) is unable to use OPM anymore. Error of Access Denied showing up continuously.
We checked his credentials and directly accessing SharePoint 365 and he can do it without any problem. But he can not save/retrieve emails or use favourites in OPM Desktop for Outlook
I am attaching error screenshots as well as log file.
Please help in resolving this issue urgently.
1 vote -
Allow preview pane to be adjusted to more than half the screen
Some users have quite large screens that are restricted to just half the screen when using the preview pane. It would be beneficial to allow the preview pane to take up more than just 50% of the screen.
1 vote -
Emails moved to "Recovered Files" folder converting to draft
For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.
Please help in resolving the issue ASAP.
OnePlaceMail
Build: 30.29.20196.12Outlook Version: 2016/2019/365
1 voteThis issue has been resolved in our latest release, OnePlace Solutions Desktop 8.2 which is now available for download.
Please download the latest release here: https://www.oneplacesolutions.com/downloads.html
And to see what else is includes in 8.2, please select the following link: https://www.oneplacesolutions.com/help/current/#?id=2004 -
Insert from SharePoint documents pane, font size
With the "insert from SharePoint" dialog box in Outlook, it would be great if we also could be able to increase the font size of the OnePlaceMail - insert from SharePoint view.
I have "perfect" vision and even I struggle with the font size in OnePlaceMail Explorer.It's hard to see for some people , would be great if we could customize the interface (Fonts) the way we want
2 votesThis item has been added to the product roadmap, and we will update this thread once the scaling issues on high-DPI displays in R8.0.0+ has been resolved.
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Prompt to save on received emails
It would be very helpful to have the ability for the system to prompt you to save received emails (say, on opening them or closing them) in much the same way the system prompts saving of emails when they are sent. This would help remind users to save emails they have received but do not need to reply to.
3 votes -
Date to match when sent not imported.
Please match the date when the email was sent not when imported. This makes it harder to search for specific emails.
1 vote -
Retain the full subject line from the email when moving to SharePoint
I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.
This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than…
3 votes -
export/import favourites when changing computer
Apologies if this question has been posted already.
Is there a way to export favorites in one computer into another one?
Thanks!
2 votesHi
The favorites are stored locally in the user’s profile so these can be moved to another machine if required.
For further information, please feel free to email us at support at oneplacesolutions.com and we will be happy to assist.
Kind regards
Elissa
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