I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
Now every time you wish to upload or copy you are required to select the location.
Would it be possible to have a setting to allow a default save location to be set, thus then prompting the user with the required fields to be populated rather than several clicks. This may sound petty, however it is extremely laborious when you are uploading 500+ emails per day.

I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

When choosing locations from the "-Favorites-" list I get the same result.

I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open in a browser window within Outlook.

FYI my HKCU EnableRoamingFolderHomepages registry key is set to 1 as I have a folder in my primary data file that points to an internal group calendar site.

The following is logged when clicking "Search" or choosing an entry from the "Launch" dropdown:
2019-04-16 15:42:21:656,636910261416564457,4,1,"Outlook","Start_Method-GetRootSharepointFolder"
2019-04-16 15:42:21:671,636910261416717877,4,1,"Outlook","Start_Code_Loop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:673,636910261416737876,4,1,"Outlook","End_Code_Loop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:674,636910261416747857,4,1,"Outlook","End_Method-GetRootSharepointFolder"

Also, the following is logged when clicking the "Launch" button to open the dropdown, which seems odd as I don't have OnePlaceDocs installed:
2019-04-16 15:46:07:911,636910263679111605,4,1,"Outlook","Error_Occurred-Error reading registry key-Object reference not set to an instance of an object.- at Scinaptic.OnePlaceMail.API.Core.ProductInfoBase.GetRegistryKeyValue(String regKeyName, String regKeyValueName)"
2019-04-16 15:46:07:915,636910263679151667,4,1,"Outlook","Data_Output-regKeyName=SOFTWARE\OnePlace Solutions\OnePlaceDocs"
2019-04-16 15:46:07:918,636910263679181597,4,1,"Outlook","Data_Output-regKeyValueName=productVersion"

I've tried re-installing and properly cleaning up the data file, registry keys, app data, etc., between installs, but it makes no difference. I've also disabled all other add-ins to be sure.

Any suggestions?

Hi

I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

Application: System.Windows.Forms
Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.Navigate(String urlString)
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32 popUpHeight, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A_0, Int32 A_1, Int32 A_2, String A_3)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.AuthenticateWithSharePointOnline(String sharePointUrl, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.SharePointURLResolver.a(Object A_0, CreateOPMServerCompletedEventArgs A_1)

Does anyone have any suggestions? Outlook 2016 (365 ProPlus), all up to date, and the latest version of OnePlaceMail Lite (7.7.0)
TIA

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A_0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

I am getting the following error:

Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A_0, EventArgs A_1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A_0, FileSystemEventArgs A_1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

Error: Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

A support engineer has already run an Office repair and has also re-installed OnePlaceMail, but the error keeps coming back. Is it necessary to completely un-install Office and OnePlaceMail and re-install them again? Or is this an issue with Office 2010? Or is there another solution? Thanks in advance for all your help.

With kind regards, Richy