193 results found

1. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

   Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

   Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

   I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

   A support engineer has already run an Office repair and has also re-installed OnePlaceMail, but the error keeps coming back. Is it necessary to completely un-install Office and OnePlaceMail and re-install them again? Or is this an issue with Office 2010? Or is there another solution? Thanks in advance for all your help.

   With kind regards, Richy

   Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

   Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

   I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

   A support engineer has already run an Office repair… more

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   7 comments  ·  Issue  ·  Delete…  ·  Admin →
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2. An error has occurred refreshing 'Favorites' Error: The operation failed.

   An error has occurred refreshing 'Favorites'

   Error: The operation failed.

   Application: Microsoft Outlook
   Method: Void setWebViewURL(System.String)
   Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

   Version: 7.3.3.
   Outlook: 2016

   Have:-

   Removed the PST File - Issue remains
   Renamed favourites.xml favourites.old - Issue remains

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3. files in folders not visible

   Hello,

   I´m using Outlook 365 on-premise installation on my computer.
   I´m not sure if this is important, but I´m from Switzerland and the general language is German!

   I installt the 30 days test version and checking all things.

   1. OnePlace Docs Explorer is working well - everything fine
   2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in Sharepoint with the right columns -> d) But I can´t see the files in the folders. The search field ist empty and there is nothing, but if I connect to sharepoint I can see the file.

   I think there is a problem with the "View"-Settings, but I really do not know what to do.

   Could you help me please.

   Thank you.

   Regards

   Hello,

   I´m using Outlook 365 on-premise installation on my computer.
   I´m not sure if this is important, but I´m from Switzerland and the general language is German!

   I installt the 30 days test version and checking all things.

   1. OnePlace Docs Explorer is working well - everything fine
   2. OnePlace Mail a) I can add Favorites (I can connect to database) b) I can see the "Favorites" folders on the left side under -OnePlaceMail - c) I made the setup for the emails like on your instruction - if you upload/copy a mail to the folder I can see the mail in… more
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   2 comments  ·  Issue  ·  Delete…  ·  Admin →
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   Answered  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   If Microsoft 365 content is not visible, you may need to adjust the compatibility settings in Outlook. Further information can be found here: KB0151 - Resolve display issue with OnePlaceMail & Outlook 2016, 2019 & O365 | OnePlaceMail | Knowledgebase (oneplacesolutions.com)

4. Outlook 2016 does not show sharepoint content after adding library to favorites

   We have several users in our environment. Several do not see the Sharepoint content from Outlook view, but a couple are seeing it perfectly.

   Everyone is running Outlook 2016 with Sharepoint 2013 on premise.

   I noticed the ones the do not work correctly are showing Outlook 2013 for the OnePlaceMail integration when they are actually on Outlook 2016.

   Anybody seen this before?

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   5 comments  ·  Issue  ·  Delete…  ·  Admin →
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5. Viewing Folders In Content Pane (Outlook View)

   Is there a setting or custom configuration that can be applied that will allow for folders to show up in the view pane and not just in the folder hierarchy pane? This would allow us to view the column data on each folder and filter on it.

   https://d2r1vs3d9006ap.cloudfront.net/s3_images/1331402/2015-12-1817_33_23-Outlook.png?1450478125

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   Being Considered  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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6. OnePlaceMail not loading in Outlook

   Hi,

   One one client PC OnePlaceMail is not loading in Outlook. I have installed the latest version 6.4.2 but still nothing.

   I followed the KB from Scinaptic en now when I try to enable OnePlaceMail and I see the error shown below.

   I thought it had something to do with VSTO but I have installed this, repaired it, nothing...

   Any idea?

   Root element is missing.

   ************** Exception Text **************

   System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.Core.ExceptionDialog..ctor(String briefProblemDescriptionForUser, Exception ex)

   at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A1)

   at Microsoft.Office.Tools.AddInImpl.OnStartup()

   at Microsoft.Office.Tools.AddInImpl.AddInExtensionImpl.Microsoft.Office.Tools.EntryPoint.OnStartup()

   at Microsoft.Office.Tools.AddInBase.OnStartup()

   at FileToWSSOutlookAddIn.ThisAddIn.FinishInitialization()

   at Microsoft.Office.Tools.AddInBase.Microsoft.Office.Tools.EntryPoint.FinishInitialization()

   at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.ExecutePhase(ExecutionPhases executionPhases)

   at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.Microsoft.VisualStudio.Tools.Office.Runtime.Interop.IExecuteCustomization2.ExecuteEntryPoints()

   ************** Loaded Assemblies **************

   mscorlib

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.296 (RTMGDR.030319-2900)
   
   CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
   

   ---

   Microsoft.VisualStudio.Tools.Office.Runtime.Internal

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime.Internal/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.dll
   

   ---

   System

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1001 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
   

   ---

   System.Configuration

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
   

   ---

   System.Xml

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.233 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   

   ---

   Microsoft.VisualStudio.Tools.Applications.Runtime

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.Runtime/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.Runtime.dll
   

   ---

   System.Core

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.233 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
   

   ---

   Microsoft.Office.Tools

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.dll
   

   ---

   Microsoft.Office.Tools.Outlook.Implementation

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.Implementation.dll
   

   ---

   Microsoft.Office.Tools.Common.Implementation

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.Implementation.dll
   

   ---

   Microsoft.Office.Tools.Common

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.dll
   

   ---

   Microsoft.Office.Tools.Outlook

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.dll
   

   ---

   System.Windows.Forms

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1002 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
   

   ---

   System.Drawing

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1001 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
   

   ---

   FileToWSSOutlookAddIn

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.22
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/FileToWSSOutlookAddIn.DLL
   

   ---

   Microsoft.Office.Tools.Outlook.v4.0.Utilities

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.30319.1
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Microsoft.Office.Tools.Outlook.v4.0.Utilities.DLL
   

   ---

   Microsoft.Office.Tools.Common.v4.0.Utilities

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.30319.1
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Microsoft.Office.Tools.Common.v4.0.Utilities.DLL
   

   ---

   Scinaptic.OnePlaceMail.API.Core

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.25
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Scinaptic.OnePlaceMail.API.Core.DLL
   

   ---

   Microsoft.Office.Interop.Outlook

   Assembly Version: 14.0.0.0
   
   Win32 Version: 14.0.4760.1000
   
   CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Outlook/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll
   

   ---

   Scinaptic.OnePlaceMail.API.ClientIntegration

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.25
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Scinaptic.OnePlaceMail.API.ClientIntegration.DLL
   

   ---

   System.Web.Services

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
   

   ---

   Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources/v4.0_10.0.0.0_nl_b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources.dll
   

   ---

   Hi,

   One one client PC OnePlaceMail is not loading in Outlook. I have installed the latest version 6.4.2 but still nothing.

   I followed the KB from Scinaptic en now when I try to enable OnePlaceMail and I see the error shown below.

   I thought it had something to do with VSTO but I have installed this, repaired it, nothing...

   Any idea?

   Root element is missing.

   ************** Exception Text **************

   System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.Core.ExceptionDialog..ctor(String briefProblemDescriptionForUser, Exception ex)

   at… more

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   Bug Resolved  ·  5 comments  ·  Issue  ·  Delete…  ·  Admin →
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7. The remote server returned an error: (401) Unauthorized.

   Hi, I can't make express edition to work, as I get: : The remote server returned an error: (401) Unauthorized. message. It's a hosted version of SharePoint 2007.Other products work as expected. Even internet explorer works and mapped drives as well.

   I can see the following in the documentation part: How can I use OnePlaceMail when my SharePoint server is in another domain or hosted and I need to supply a username and password which is different to who I am logged onto my computer as?

   and

   How do I connect OnePlaceMail to SharePoint Site Collections?

   but nothing works, wrong password :(

   any ideas are appreciated, thanks

   Hi, I can't make express edition to work, as I get: : The remote server returned an error: (401) Unauthorized. message. It's a hosted version of SharePoint 2007.Other products work as expected. Even internet explorer works and mapped drives as well.

   I can see the following in the documentation part: How can I use OnePlaceMail when my SharePoint server is in another domain or hosted and I need to supply a username and password which is different to who I am logged onto my computer as?

   and

   How do I connect OnePlaceMail to SharePoint Site Collections?

   but nothing works, wrong… more

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   Bug Resolved  ·  4 comments  ·  Issue  ·  Delete…  ·  Admin →
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8. cannot load com addin in Outlook 2007

   After installing this on a computer with office 2007, i am getting cannot load com addin when opening outlook. The details show that its not in the XML file. Does anyone know how to fix this? It works on other computers here.

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   Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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9. Index the sharepoint files to increase speed and allow for searching.

   Add indexing of sharepoint folders to increase speed and allow searching. It is somewhat tedious to constantly navigate through the sharepoint tree when there are thousands of folders. If when prompted where to save the email/file, you could search for the folder rather than navigating to it, that would help out tremendously.

   1 vote

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10. Upload Status Prompt

    Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

    Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when… more

    3 votes

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    3 comments  ·  Issue  ·  Delete…  ·  Admin →
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11. Switch to SharePoint View after browsing from a favourie

    When browsing a favorite within OnePlaceMail and you have navigated down a couple of sites if you select switch to sharepoint view it takes to root item in the navigation field not the SharePoint Site location you are currently viewing within OnePlaceMail. We would expect the switch to Sharepoint to take you to the location you are currently viewing.

    • 

    2 votes

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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12. User can't find files after changing name in Active Directory

    A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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13. error loading folders

    When connecting to our site collection it states, "error loading folders" The user doenst have the correct permissions. When i raise the permissions to FULL CONTROL then it works, but any level lower it doesnt. How can we let this user connect to the document libraries within this site collection without raising their permission level that high?

    1 vote

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    2 comments  ·  Issue  ·  Delete…  ·  Admin →
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14. Category flag not set when moving emails to SharePoint

    Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
    Resetting the configuration option didn't resolve the issue. Any ideas?

    3 votes

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    Bug Resolved  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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15. An error has occurred refreshing 'My OnePlaceMail' folders

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

    Tried the following without success:

    -user hive registry changes

    -searched for recents.xml in user's profile but non exist
    -cleared OPM recent locations
    -reset user's profile location
    -removed/re-added OPM Add-in
    -checked windows security update has been installed:

    https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

    Our customer is using:

    Outlook 2013
    MS Office 2013
    OPM 6.6.1

    Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?

    An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

    One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

    "An error has occurred refreshing 'My OnePlaceMail' folders.
    
    Error: Cannot create the folder.
    
    Click on "Show details" and it expands to below:
    
    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
       at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
       at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
    

    Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided… more

    2 votes

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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16. Adding new subject when uploading document / email

    we want to upload a email to SharePoint. In the wizard there is an option to add a new subject. When we add a new subject and we want to upload the email to that subject it's not in the list. There is a <title> (which is the new one). When exiting the wizard en start over the new subject is in the list.
    What is wrong?

    2 votes

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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17. The OnePlaceMail Outlook addin encountered an error and could not not be initialised. Error: Cannot create the folder.

    Release 6.5 build 25.0.5 - Outlook 2013

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: Cannot create the folder.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: at Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
    at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
    at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A_1)

    4 votes

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    4 comments  ·  Issue  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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18. Oneplace mail regional setting out of sync with SharePoint

    Field validation fails. We have a date field which has validation that it cannot be in future =[Date <= [Today]]. This works fine on SharePoint, however when today's date is selected in Oneplace mail it gives an error stating that the date cannot be in future.

    There seems to be a mismatch between oneplace mail date/time setting.

    1 vote

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    1 comment  ·  Issue  ·  Delete…  ·  Admin →
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19. Error on starting Outlook with favourites.

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
    at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
    at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
    at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

    Hi, in the last week or so I have had this problem. When starting Outlook, using version OPM 7.5.1, OUtlook gives the following error on start.

    An error has occurred refreshing 'Favorites'

    Error: The operation failed.

    Application: Microsoft Outlook
    Method: Void setWebViewURL(System.String)
    Stack Trace: at Microsoft.Office.Interop.Outlook.MAPIFolder.setWebViewURL(String WebViewURL)
    at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    I followed some suggestions of clearing favourites, but when I click "clear" I get this error below. I know of a few people who have the same issue as me. Any ideas what to do?

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM… more

    3 votes

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    Answered  ·  11 comments  ·  Issue  ·  Delete…  ·  Admin →
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20. Licence url/location keeps clearing

    For some users the url to the licence list keeps dropping as a result we need to reactivate the licensing by entering the url again from the settings.

    1 vote

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    Answered  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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