511 results found

1. Ability to extract a dynamic pattern from an email subject and populate this to a column value in SharePoint

   It would be good to be able to implement the ability to regex parse an email subject and to populate whatever the 'dynamic' extracted value/pattern is (Matter Number, Client ID, etc) to a column in SharePoint.

   To clarify - a functionality that can be delivered through the Central Configuration service where a similar technique that we use to extract a pattern in the email subject to be used in a search query for suggested locations (which we do support) can be used to set a SharePoint column value.

   • OnePlace Solutions Support Team (DH)
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2. Outlook and Excel crash when OnePlace-Addin is enabled (8.6 / 8.6.1)

   Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
   Below you see entries form the Application Eventlog for Outlook and Excel.

   I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
   Do you have any suggestions?

   Application: OUTLOOK.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
   at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()
   at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)

   Application: EXCEL.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
   at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
   at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.TimerQueueTimer.CallCallback()
   at System.Threading.TimerQueueTimer.Fire()
   at System.Threading.TimerQueue.FireNextTimers()
   at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)

   Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
   Below you see entries form the Application Eventlog for Outlook and Excel.

   I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
   Do you have any suggestions?

   Application: OUTLOOK.EXE
   Framework Version: v4.0.30319
   Description: The process was terminated due to an unhandled exception.
   Exception Info: System.Xml.XmlException
   at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
   at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
   at System.Xml.XmlDocument.Load(System.IO.Stream)
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
   at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

   Exception Info: System.TypeInitializationException
   at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
   at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
   at… more

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3. When prompted to save the email upon sending can keyboard presses of the Y (Yes) or N (No) key be utilised

   When prompted to save the email upon sending can keyboard presses of the Y (Yes) or N (No) key be utilised ?

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4. Viewing Pane at bottom of screen rather than only on right

   Allow the viewing pane for emails when looking within Outlook to be on the bottom rather than on the right. This would allow more viewing area for the metadata of each email within the columns (which is cramped otherwise) as well as easier reading of the emails themselves.

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5. Make it possible to save attachments and email at the same time

   It would be interesseting to have the option to save an email and attachments in the same operation. A checkbox for saving attachements could be added when "Selection Sharepoint Location" is prompted.

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6. "root element is missing"

   Hi,
   One of our users is getting the error "Root element is missing" in Outlook.
   And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. Thanks

   Error: The OnePlaceMail Outlook addin encountered an error and could not be initialised.

   Error: Root element is missing.

   Application: System.Xml

   Method: Void Throw(System.Exception)

   Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()

   at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()

   at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization..ctor(Boolean enableTimers)

   at FileToWSSOutlookAddIn.ThisAddIn.e(Object A0, EventArgs A1)

   Hi,
   One of our users is getting the error "Root element is missing" in Outlook.
   And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. Thanks

   Error: The OnePlaceMail Outlook addin encountered an error and could not be initialised.

   Error: Root element is missing.

   Application: System.Xml

   Method: Void Throw(System.Exception)

   Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()

   at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()

   … more

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7. Allow for OnePlaceMail to automate copying emails to SharePoint

   Hi, it would be great to have the option to turn on automatic capture of emails to SharePoint libraries. Ideally this could work if you have saved the first email to the folder and future correspondence is automatically saved to that folder

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8. Save one email to multiple folders in Oneplacemail

   Can you allow one email to be saved to multiple destination folders?

   3 votes

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9. Update category and location in Outlook when Email is already stored in SharePoint

   If for any reason (e.g. email has been saved to SharePoint using OnePlaceMail App in OWA or Outlook for iOS) an email is already stored in SharePoint but has not got categorized (Transferred to SharePoint), the category and the SharePoint-Location should be updated in the Outlook email. It should also trigger an update of emails in other Mailboxes when you are using the Email Tracking Service.
   Currently this does not happen and all users having received the same email are always unsure if all their important emails have really been stored at SharePoint.
   Since storing emails using the OnePlaceMail App in OWA and Outlook iOS does not trigger the Email Tracking Service this disables the possibility for all other users to get their same email marked as "Transferred to SharePoint".
   In the long run this is becoming a compliance problem since you cant rely on the "Transferred to SharePoint"-information in your Outlook mailbox.

   If for any reason (e.g. email has been saved to SharePoint using OnePlaceMail App in OWA or Outlook for iOS) an email is already stored in SharePoint but has not got categorized (Transferred to SharePoint), the category and the SharePoint-Location should be updated in the Outlook email. It should also trigger an update of emails in other Mailboxes when you are using the Email Tracking Service.
   Currently this does not happen and all users having received the same email are always unsure if all their important emails have really been stored at SharePoint.
   Since storing emails using the OnePlaceMail App… more

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10. OnePlace app keeps coming up blank

    When clicking my save to sharepoint button, the OnePlace app keeps coming up blank, like below. I restart Outlook and it works for sometime

    •  

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11. Provide support for the archiving of Outlook Meeting Correspondence to SharePoint including using the same column mappings as for emails.

    Please provide support for the archiving of Outlook Meeting Correspondence to SharePoint including using the same automatic metadata column mappings as for emails.

    As we track staff and contractor movements via shared calendars, this meeting correspondence form records requiring archival as required by the Public Records Office of Victoria.

    Also, the calendar appointments form part of our COVID-19 tracing ability in the current climate as our staff and contractors move about away from the office.

    The ability was available was available in our previous Outlook Integration Application.

    Thank you, Ian Hearnes

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12. multiple

    May I suggest to copy/move the email to multiple paths in SharePoint. This means we can choose multiple paths in one go.

    Thanks.

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13. read receipts include all meta data

    Read receipts currently look blank in all of the fields/meta data when stored in One Place Mail. The information such as when an email was sent/ received are still useful for users to search through read receipts as much as any other email stored. Please can you get the meta data included for read receipts to show.

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14. OnePlaceMail Desktop for Outlook - Access Denied

    User is unable to use OnePlaceMail Desktop

    All of sudden since last 2 days this user (who had been using OPM Desktop for years) is unable to use OPM anymore. Error of Access Denied showing up continuously.

    We checked his credentials and directly accessing SharePoint 365 and he can do it without any problem. But he can not save/retrieve emails or use favourites in OPM Desktop for Outlook

    I am attaching error screenshots as well as log file.

    Please help in resolving this issue urgently.

    • 

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15. Provide support for the archiving of Outlook RSS feed posts to SharePoint including using the same column mappings as for emails.

    Please provide support for the archiving of Outlook RSS feed posts to SharePoint including using the same automatic metadata column mappings as for emails.

    We subscribe to professional services from Zapier that for example automatically locate mentions of our organisation in both social and web page media. Many of the resulting RSS feed posts form records requiring archival as required by the Public Records Office of Victoria.

    Outlook of course provides a convenient way of accessing and processing these RSS feeds.

    The ability was available in our previous Outlook Integration Application.

    Thank you, Ian Hearnes

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16. Binary format of the specified custom attribute was invalid

    One of the user was moving bulk emails using OnePlaceMail (Desktop version) all of sudden OnePlaceMail crashed.
    After restarting the Outlook, users started to get the error message "Binary format of the specified custom attribute was invalid". Now OnePlaceMail is not available as add-in.

    We un-install and re-install OnePlaceMail (Desktop) multiple times but the error persis. Please help us in resolving this problem.

    •  

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17. I need help

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System.ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEELIBNOTREGISTERED)).

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18. Allow preview pane to be adjusted to more than half the screen

    Some users have quite large screens that are restricted to just half the screen when using the preview pane. It would be beneficial to allow the preview pane to take up more than just 50% of the screen.

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19. Emails moved to "Recovered Files" folder converting to draft

    For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.

    Please help in resolving the issue ASAP.

    OnePlaceMail
    Build: 30.29.20196.12

    Outlook Version: 2016/2019/365

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    Bug Resolved  ·  AdminElissa C (Admin, OnePlace Solutions) responded

    This issue has been resolved in our latest release, OnePlace Solutions Desktop 8.2 which is now available for download.

    Please download the latest release here: https://www.oneplacesolutions.com/downloads.html
    And to see what else is includes in 8.2, please select the following link: https://www.oneplacesolutions.com/help/current/#?id=2004

20. Insert from SharePoint documents pane, font size

    With the "insert from SharePoint" dialog box in Outlook, it would be great if we also could be able to increase the font size of the OnePlaceMail - insert from SharePoint view.
    I have "perfect" vision and even I struggle with the font size in OnePlaceMail Explorer.

    It's hard to see for some people , would be great if we could customize the interface (Fonts) the way we want

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    Being Considered  ·  AdminSupport (Admin, OnePlace Solutions) responded

    This item has been added to the product roadmap, and we will update this thread once the scaling issues on high-DPI displays in R8.0.0+ has been resolved.