45 results found

1. Emails moved to "Recovered Files" folder converting to draft

   For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.

   Please help in resolving the issue ASAP.

   OnePlaceMail
   Build: 30.29.20196.12

   Outlook Version: 2016/2019/365

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   2 comments  ·  Issue  ·  Delete…  ·  Admin →
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   Bug Resolved  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   This issue has been resolved in our latest release, OnePlace Solutions Desktop 8.2 which is now available for download.

   Please download the latest release here: https://www.oneplacesolutions.com/downloads.html
   And to see what else is includes in 8.2, please select the following link: https://www.oneplacesolutions.com/help/current/#?id=2004

2. OnePlaceMail not loading in Outlook

   Hi,

   One one client PC OnePlaceMail is not loading in Outlook. I have installed the latest version 6.4.2 but still nothing.

   I followed the KB from Scinaptic en now when I try to enable OnePlaceMail and I see the error shown below.

   I thought it had something to do with VSTO but I have installed this, repaired it, nothing...

   Any idea?

   Root element is missing.

   ************** Exception Text **************

   System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.Core.ExceptionDialog..ctor(String briefProblemDescriptionForUser, Exception ex)

   at FileToWSSOutlookAddIn.ThisAddIn.b(Object A0, EventArgs A1)

   at Microsoft.Office.Tools.AddInImpl.OnStartup()

   at Microsoft.Office.Tools.AddInImpl.AddInExtensionImpl.Microsoft.Office.Tools.EntryPoint.OnStartup()

   at Microsoft.Office.Tools.AddInBase.OnStartup()

   at FileToWSSOutlookAddIn.ThisAddIn.FinishInitialization()

   at Microsoft.Office.Tools.AddInBase.Microsoft.Office.Tools.EntryPoint.FinishInitialization()

   at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.ExecutePhase(ExecutionPhases executionPhases)

   at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.Microsoft.VisualStudio.Tools.Office.Runtime.Interop.IExecuteCustomization2.ExecuteEntryPoints()

   ************** Loaded Assemblies **************

   mscorlib

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.296 (RTMGDR.030319-2900)
   
   CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
   

   ---

   Microsoft.VisualStudio.Tools.Office.Runtime.Internal

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime.Internal/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.dll
   

   ---

   System

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1001 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
   

   ---

   System.Configuration

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
   

   ---

   System.Xml

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.233 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
   

   ---

   Microsoft.VisualStudio.Tools.Applications.Runtime

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Applications.Runtime/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Applications.Runtime.dll
   

   ---

   System.Core

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.233 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
   

   ---

   Microsoft.Office.Tools

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.dll
   

   ---

   Microsoft.Office.Tools.Outlook.Implementation

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.Implementation.dll
   

   ---

   Microsoft.Office.Tools.Common.Implementation

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common.Implementation/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.Implementation.dll
   

   ---

   Microsoft.Office.Tools.Common

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Common/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Common.dll
   

   ---

   Microsoft.Office.Tools.Outlook

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.Office.Tools.Outlook/v4.0_10.0.0.0__b03f5f7f11d50a3a/Microsoft.Office.Tools.Outlook.dll
   

   ---

   System.Windows.Forms

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1002 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
   

   ---

   System.Drawing

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1001 built by: RTMGDR
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
   

   ---

   FileToWSSOutlookAddIn

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.22
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/FileToWSSOutlookAddIn.DLL
   

   ---

   Microsoft.Office.Tools.Outlook.v4.0.Utilities

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.30319.1
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Microsoft.Office.Tools.Outlook.v4.0.Utilities.DLL
   

   ---

   Microsoft.Office.Tools.Common.v4.0.Utilities

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.30319.1
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Microsoft.Office.Tools.Common.v4.0.Utilities.DLL
   

   ---

   Scinaptic.OnePlaceMail.API.Core

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.25
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Scinaptic.OnePlaceMail.API.Core.DLL
   

   ---

   Microsoft.Office.Interop.Outlook

   Assembly Version: 14.0.0.0
   
   Win32 Version: 14.0.4760.1000
   
   CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Outlook/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll
   

   ---

   Scinaptic.OnePlaceMail.API.ClientIntegration

   Assembly Version: 1.0.0.0
   
   Win32 Version: 1.0.0.25
   
   CodeBase: file:///C:/Program%20Files%20(x86)/Scinaptic/Scinaptic%20OnePlaceMail/Scinaptic.OnePlaceMail.API.ClientIntegration.DLL
   

   ---

   System.Web.Services

   Assembly Version: 4.0.0.0
   
   Win32 Version: 4.0.30319.1 (RTMRel.030319-0100)
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Web.Services/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Web.Services.dll
   

   ---

   Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources

   Assembly Version: 10.0.0.0
   
   Win32 Version: 10.0.40303.0
   
   CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources/v4.0_10.0.0.0_nl_b03f5f7f11d50a3a/Microsoft.VisualStudio.Tools.Office.Runtime.Internal.resources.dll
   

   ---

   Hi,

   One one client PC OnePlaceMail is not loading in Outlook. I have installed the latest version 6.4.2 but still nothing.

   I followed the KB from Scinaptic en now when I try to enable OnePlaceMail and I see the error shown below.

   I thought it had something to do with VSTO but I have installed this, repaired it, nothing...

   Any idea?

   Root element is missing.

   ************** Exception Text **************

   System.Xml.XmlException: Root element is missing.

   at System.Xml.XmlTextReaderImpl.Throw(Exception e)

   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

   at System.Xml.XmlTextReaderImpl.Read()

   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

   at System.Xml.XmlDocument.Load(XmlReader reader)

   at System.Xml.XmlDocument.Load(String filename)

   at Scinaptic.OnePlaceMail.API.Core.ExceptionDialog..ctor(String briefProblemDescriptionForUser, Exception ex)

   at… more

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   Bug Resolved  ·  5 comments  ·  Issue  ·  Delete…  ·  Admin →
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3. The remote server returned an error: (401) Unauthorized.

   Hi, I can't make express edition to work, as I get: : The remote server returned an error: (401) Unauthorized. message. It's a hosted version of SharePoint 2007.Other products work as expected. Even internet explorer works and mapped drives as well.

   I can see the following in the documentation part: How can I use OnePlaceMail when my SharePoint server is in another domain or hosted and I need to supply a username and password which is different to who I am logged onto my computer as?

   and

   How do I connect OnePlaceMail to SharePoint Site Collections?

   but nothing works, wrong password :(

   any ideas are appreciated, thanks

   Hi, I can't make express edition to work, as I get: : The remote server returned an error: (401) Unauthorized. message. It's a hosted version of SharePoint 2007.Other products work as expected. Even internet explorer works and mapped drives as well.

   I can see the following in the documentation part: How can I use OnePlaceMail when my SharePoint server is in another domain or hosted and I need to supply a username and password which is different to who I am logged onto my computer as?

   and

   How do I connect OnePlaceMail to SharePoint Site Collections?

   but nothing works, wrong… more

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   Bug Resolved  ·  4 comments  ·  Issue  ·  Delete…  ·  Admin →
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4. cannot load com addin in Outlook 2007

   After installing this on a computer with office 2007, i am getting cannot load com addin when opening outlook. The details show that its not in the XML file. Does anyone know how to fix this? It works on other computers here.

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   Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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5. Category flag not set when moving emails to SharePoint

   Recently OPM stopped auto-categorizing emails moved to SharePoint. The setting is enabled for the user. Categorization works when copying emails to SharePoint.
   Resetting the configuration option didn't resolve the issue. Any ideas?

   3 votes

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   Bug Resolved  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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6. Problem refreshing OnePlaceMail recent locations, Cannot create the folder.

   Problem refreshing OnePlaceMail recent locations, Cannot create the folder.

   this error comes up every time outlook opens and when saving to sharepoint however the recent locations is updating.....

   Full error below and using Outlook 2013 with Office365 and sharepoint subscription:

   There was a problem refreshing OnePlaceMail recent locations

   Error: Cannot create the folder.

   Application: Microsoft Outlook

   Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)

   Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)

   at FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(String configFilePath, Boolean isStartup)

   2 votes

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   Bug Resolved  ·  13 comments  ·  Issue  ·  Delete…  ·  Admin →
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7. OnePlaceMail Grouped by Date view

   We have a document library used to file meeting papers which are tagged by meeting name and date of meeting. The information type for the date of meeting column is 'Date and Time' with the format of the field set to 'Date Only'. The default view for the library groups the files by meeting name and then by date of meeting.

   When files are uploaded to this library using OnePlaceMail, they are not only tagged by the specified date but also by the time that the file was uploaded. This is problematic as it affects the default grouped view. Files are grouped separately based on the time when they should be grouped together by virtue of the fact they share the same date of meeting.

   This is not an issue when viewing the files in the web version of SharePoint as there is no time field the files are grouped correctly.

   Do you know why this occurs and whether there is anything that can be done to remedy this? Ideally the date column in OnePlaceMail should display the date only and not the time (or the time should read 00:00:00 so that it does not affect the grouping).

   Currently we have to re-tag the files in the web version by date which defeats the purpose of using OnePlaceMail to upload them.

   Thanks

   We have a document library used to file meeting papers which are tagged by meeting name and date of meeting. The information type for the date of meeting column is 'Date and Time' with the format of the field set to 'Date Only'. The default view for the library groups the files by meeting name and then by date of meeting.

   When files are uploaded to this library using OnePlaceMail, they are not only tagged by the specified date but also by the time that the file was uploaded. This is problematic as it affects the default grouped view. Files… more

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   3 comments  ·  Issue  ·  Delete…  ·  Admin →
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   Bug Resolved  ·  AdminElissa C (Admin, OnePlace Solutions) responded

   Hi Simon

   I am pleased to update you that this issue has been resolved in our latest release – 7.6.

   Please select the following link to download,
   https://www.oneplacesolutions.com/downloads.html

   If you would like to find out other enhancements and fixes included in this release. please click here:
   https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htm

   Thanks,

   Elissa

8. Can't see SharePoint site or O365 Group to Post To.

   I just installed the OnePlace add-on for O365. I was attempting to save an attachment to a SharePoint site I have. But the site does not appear in the available SharePoint sites My O365 Group for that same SharePoint site does not appear in the available groups either.

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   Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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9. Process for OnePlaceMail Lite

   Update on the process of using OnePlaceMail Lite 

   With the release of OnePlaceMail v7 and two new products, OnePlaceDocs and OnePlaceLive, we are excited to be able to retain our free version, OnePlaceMail Lite (formerly called ‘Express’). With our new suite of products, we have introduced many significant changes and benefits that we want our customers to experience all our new capabilities.

   Saying that, we are asking all our customers to trial our full product suite for 30 days. At the end of this trial period, you will be advised that the trial has expired, and will be offered a choice to downgrade to OnePlaceMail Lite, or continue using the full product suite.

   Depending on your selection, the relevant links will provide instructions on how to proceed. Specifically, for the process of OnePlaceMail Lite, you will be asked for some information and then be able to download the Lite version. This process will include, uninstalling the full trial, and running the Lite installer.

   Frequently Asked Questions 

   Is there a way to downgrade, before the 30 day trial expires?As we are quite excited about the release of our upgraded OnePlaceMail and introduction of new products OnePlaceDocs, and OnePlaceLive, we wanted to give everyone the opportunity trial these. To allow this, we are inviting all of our customers to trial our full product suite for 30 days before continuing with the Lite (free) version. Considering this, we do not have a ‘shortcut’ to the Lite version available. 

   Do I need to carry out these steps for every machine where OnePlaceMail Express is installed? Yes, all computers that have OnePlaceMail Express installed, will need to be upgraded to OnePlaceMail Lite.

   Will my settings remain? Yes, all of your settings will be migrated over to the upgraded version.

   What happens the next time I need to upgrade?When R7.2 is released, you will be able to upgrade directly to this release. 

   Update on the process of using OnePlaceMail Lite 

   With the release of OnePlaceMail v7 and two new products, OnePlaceDocs and OnePlaceLive, we are excited to be able to retain our free version, OnePlaceMail Lite (formerly called ‘Express’). With our new suite of products, we have introduced many significant changes and benefits that we want our customers to experience all our new capabilities.

   Saying that, we are asking all our customers to trial our full product suite for 30 days. At the end of this trial period, you will be advised that the trial has expired, and will be offered a… more

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10. License error one place mail client 6.2

    Hi, getting the following error with OPM 6.2 client, any ideas,...

    This is the OnePlaceMail error message displayed when we tried to save an email to sharepoint

    An error has occurred updating the license list.

    Error: access denied.

    you do not have permission to perform this action or access this resource.

    Application:

    Method:

    Stack Trace:

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    Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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11. From and received options

    When I "Move to SharePoint", is there an option that you can change where the pop-up box that shows the "From" and "Received data & time" is auto populated with the details in your Outlook rather than having to fill out all this information again?

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    Bug Resolved  ·  3 comments  ·  Issue  ·  Delete…  ·  Admin →
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12. onePlaceMail solution activation problem

    i downloaded the scinaptic oneplacemail solution Express Edition then i uploaded under soultion, now i m trying to activate it but it not getting activation?? how i can activate it??

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    Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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13. Sandboxed Solution does not activate (even though option available)

    Hi I have attempted to install the Oneplacemail sandbox solution on my standalone sharepoint foundaton server that I am testing. Each time I attempt to activate the solution it reports . The sandboxed code execution request was refused because the Sandboxed Code Host Service was too busy to handle the request.

    Troubleshoot issues with Microsoft SharePoint Foundation.

    Correlation ID: a0609475-ee94-4192-8ef9-8f60a3e23771

    Date and Time: 2/6/2013 11:08:16 AM

    Go back to site

    I have checked the service which appears to be running - other solutions have activated OK. Any suggestions would be very much appreciated.

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14. Lookup Columns - Viewing More Fields in Copy to Sharepoint

    Hello-

    I am using the email capture with great success.

    I have a bunch of look up columns that when I copy an email prompt correctly for information. Works great.

    However I have a lookup Column called "Contact". I have the typical fields first name, last name etc... When I go to copy an email, it is showing the first name column only. (Which it should the way I have it set up) How can I display first name and last name in the lookup field column from OnePlaceMail.

    Hope I am explaining correctly.

    Thanks,

    Rob

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    Bug Resolved  ·  2 comments  ·  Issue  ·  Delete…  ·  Admin →
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15. OnePlaceMail - Unsupported Items error. Possible causes?

    The error is is being raised when client attempts to save an item. Seems to be only happening on those clients using Outlook 2010. The 2007 client appears to be ok. And (annoyingly) not all 2010 clients. Using Enterprise edition. Help appreciated.

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    Bug Resolved  ·  1 comment  ·  Issue  ·  Delete…  ·  Admin →
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16. Custom Columns not showing up on "Copy to Sharepoint" function

    I am using the express version and I have mapped all my columns so that the upload works perfect. The only thing I noticed is that my "Custom List" has a column that has a lookup into another list. I don't seem to be able to get this to show up when uploading emails to the sharepoint 2010 server. Did I miss something in my config. I could have sworn that it showed up at one time. I did create the list for the mappings, did I maybe not map something to that column so it won't show up?

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17. Error opening Outlook

    Users on a Terminal Server are receiving this error when opening Outlook: https://d2r1vs3d9006ap.cloudfront.net/s3_images/912424/error.png?1371100995

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18. Outlook hangs after short time if OnePlaceMail is installed.

    Have tested on Win7/OL2010 and Win8/OL2013. Both hang.

    Seems to start OK and can use features but after a while OL completely hangs. The PC/other apps continue OK. Only way out is to 'End task' in task manager.

    Any ideas

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19. Problem with folder tree display

    I have Outlook 2013 connected to Sharepoint 365. Installed sandbox in Sharepoint site. Created a site, a document library, and applied the OnePlaceMail content type to the doc library. Created folders under the doc library. From outlook, connected to the doc library, but I cannot get the subfolders to display in the OnePlaceMail folder tree in the left navigation pane. Created view called Content View, didn't work per FAQ. Did xml config to try to get folders to display. Didn't work. Any ideas?

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20. Custom Document Libraries Missing in connected site collection

    I have an Office 365 site, migrated from earlier Office 365, and most of the libraries are not shown when I create a site collection connection. Is there a limitation on custom content types in document libraries?

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