My OnePlaceMail folders button doesn't work client version release: 5.1 build 16.0.3 – Outlook 2010; server: version release 5.0 build 15..
Issue with 'client version release: 5.1 build 16.0.3 – Outlook 2010; server: version release 5.0 build 15.0.3 Server; SharePoint 2010.'
All attempts to click on Manage My OnePlaceMail folders give the following message
An error has occurred managing Sharepoint folders.
Error: Cannot create the folder.
Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.AddSharepointFolder.CreateRootSharepointFolder()
at FileToWSSOutlookAddIn.AddSharepointFolder.InitialiseUserFoldersTree()
at FileToWSSOutlookAddIn.AddSharepointFolder..ctor(ThisAddIn addInVal)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.AddFolderButton_Click(IRibbonControl control)
Elena
shared this idea
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Zeeshan Ahmed
commented
Hi Elena,
I am glad the issue is resolved.
I would still recommend you to update to our latest release. we have made considerate amount of changes since our version 5 was released which could be really useful for your organisation.
Please refer to the link below to find out what's new in Version 7.3
http://www.oneplacesolutions.com/help/7.3/#!Modules/6/Documents/whatsnewinr73.htm
Should you have any further questions, please do not hesitate to ask
Regards,
Zeeshan
Technical Support Officer
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Elena
commented
Thank you, we somehow fixed it (deleted online pst folder and created a local one), you can close the ticket. And IT is going to install a new version soon
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Zeeshan Ahmed
commented
Hi Elena,
Thanks for your reply back.
Can you please turn on Logging from OPM Settings. Close and reopen outlook and try to reproduce the error and send the log file to mailto:support@oneplacesolutions.com
Regards,
Zeeshan
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Elena
commented
Hi Zeeshan,
I cannot upgrade it to your latest release. My company uses this version. And some users have the problem while for majority of staff OPM works ok.
Could you please advise me what can be wrong with OPM installation on users' computers?
Thank you very much,
Elena.
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Zeeshan Ahmed
commented
Hi Elena,
Thank you for your inquiry.
Can you please try upgrading to our latest release 7.3.3. you can download the exe file from the link below
http://www.oneplacesolutions.com/downloads.html
Please let me know how you go after updating.
Regards,
Zeeshan