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E-mail preview not available in Outlook 2010

Hi.

We have Outlook 2010 and I would like to see a preview of the email that is stored in the SharePoint 2010 environment.

All other documents like (word, pdf etc are visible).

But we cannot see a preview of the stored email.

Is that not strange for an email tool?

See the attached screenshot for more information.

Is there anybody that can give me a solution for this.

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1205130/Previewmissing.png?1431701604

Kind Regards,

Niek

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  • Niek Jachimowski commented  ·   ·  Report

    Dear Elissa,

    Can you help us with getting this configuration within Citrix to display the MSG files in the preview pane of Outlook?

    Thank you in advance,

    Kind regards,

    Niek

  • Niek commented  ·   ·  Report

    Hi Elissa,

    Because we are using a Citrix environment, we can't access the %appdata%\local\scinaptic\oneplaccemail\temp folder.

    We do have"C:\Users\\AppData\Roaming\Scinaptic\OnePlaceMail\

    But there is no temp folder there.

    I checked in Windows Explorer, but i can't see the MSG preview (when i enable the preview pane in explorer)

    We have the OnePlace Mail data setting set on: Roaming User Profile.

    What to do next?

  • Elissa commented  ·   ·  Report

    Hi Niek

    Thank you for your post.

    Can you please confirm whether the .msg file is previewed when viewed in Windows Explorer.

    Please upload an email to SharePoint

    Then, Please browse to %appdata%\local\scinaptic\oneplaccemail\temp

    Ensure that the preview pane is selected in windows.

    Are you able to confirm if you can preview here?

    Kind regards

    Elissa

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