Thanks Paul

Yes, sorry I meant Programs & Features.

Can you please confirm the add in is now appearing when starting Outlook?

If not, please confirm whether the add in is appearing under File, Options, Add ins, Manage COM addins. Could you please check whether it is appearing in "disabled addins"?

If the add in is not appearing in either of these locations, please refer to the following KB article, which details some further steps to take http://www.oneplacesolutions.com/support/0031.html

Kind regards

Elissa

Elissa,

I installed OnePlaceMail_Outlook2013.msi

Noting appears in the control panel.

If you mean does it appear in Prorams and Features in the control panel, then yes. It does.

Regards,

Paul

Thank you for the update.

Can you please confirm whether the software is appearing in the control panel now?

Also, can you please confirm whether you are installing the OnePlace Solutions suite, or OnePlaceMail Lite?

Kind regards

Elissa

No change

Nothing shows in outlook

Regards,

Paul

Hi Paul

Thank you for this information.

Can you please try to install the software using the following link to install using the MSI provided here: http://www.oneplacesolutions.com/help/current/#?id=7010

Please let me know how you go!

Kind regards

Elissa

Dear Elisa,

The OnePlaceMail is not appearing in the disabled items and ot in the control panel.

I had it installed once and it seemed to work. Then I accidentally deinstalled it. After installing it again this problem occurred.

I am using the Office 2013 32 bits version.

Regards,

Paul de Ridder

Hi Paul

Thank you for your inquiry.

Can you please confirm whether the addin is appearing in the disabled items, or whether OnePlaceMail appears in the control panel?

Could you please advise the version of Outlook you are installing OnePlaceMail on, including whether you have Office 32 or 64bit installed?

Kind regards

Elissa