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192 results found

  1. Outlook and Excel crash when OnePlace-Addin is enabled (8.6 / 8.6.1)

    Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
    Below you see entries form the Application Eventlog for Outlook and Excel.

    I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
    Do you have any suggestions?

    Application: OUTLOOK.EXE
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Xml.XmlException
    at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
    at System.Xml.XmlTextReaderImpl.Read()
    at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
    at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
    at System.Xml.XmlDocument.Load(System.IO.Stream)
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
    at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
    at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
    at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()

    Exception Info: System.TypeInitializationException
    at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
    at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
    at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
    at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
    at…

    2 votes

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  2. "root element is missing"

    Hi,
    One of our users is getting the error "Root element is missing" in Outlook.
    And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. Thanks

    Error: The OnePlaceMail Outlook addin encountered an error and could not be initialised.

    Error: Root element is missing.

    Application: System.Xml

    Method: Void Throw(System.Exception)

    Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)

    at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

    at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

    at System.Xml.XmlDocument.Load(XmlReader reader)

    at System.Xml.XmlDocument.Load(String filename)

    at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()

    at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()

    …

    1 vote

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  3. Update category and location in Outlook when Email is already stored in SharePoint

    If for any reason (e.g. email has been saved to SharePoint using OnePlaceMail App in OWA or Outlook for iOS) an email is already stored in SharePoint but has not got categorized (Transferred to SharePoint), the category and the SharePoint-Location should be updated in the Outlook email. It should also trigger an update of emails in other Mailboxes when you are using the Email Tracking Service.
    Currently this does not happen and all users having received the same email are always unsure if all their important emails have really been stored at SharePoint.
    Since storing emails using the OnePlaceMail App…

    1 vote

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  4. OnePlace app keeps coming up blank

    When clicking my save to sharepoint button, the OnePlace app keeps coming up blank, like below. I restart Outlook and it works for sometime

    1 vote

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  5. Binary format of the specified custom attribute was invalid

    One of the user was moving bulk emails using OnePlaceMail (Desktop version) all of sudden OnePlaceMail crashed.
    After restarting the Outlook, users started to get the error message "Binary format of the specified custom attribute was invalid". Now OnePlaceMail is not available as add-in.

    We un-install and re-install OnePlaceMail (Desktop) multiple times but the error persis. Please help us in resolving this problem.

    1 vote

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  6. I need help

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System.ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEELIBNOTREGISTERED)).

    1 vote

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  7. OnePlaceMail Desktop for Outlook - Access Denied

    User is unable to use OnePlaceMail Desktop

    All of sudden since last 2 days this user (who had been using OPM Desktop for years) is unable to use OPM anymore. Error of Access Denied showing up continuously.

    We checked his credentials and directly accessing SharePoint 365 and he can do it without any problem. But he can not save/retrieve emails or use favourites in OPM Desktop for Outlook

    I am attaching error screenshots as well as log file.

    Please help in resolving this issue urgently.

    1 vote

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  8. Emails moved to "Recovered Files" folder converting to draft

    For any reason if the emails are moved to "Recovered Files" folder then they don't remain in their original format. For some reason they are turning to draft mode. Even if moved back to "Inbox" emails remain in draft mode.

    Please help in resolving the issue ASAP.

    OnePlaceMail
    Build: 30.29.20196.12

    Outlook Version: 2016/2019/365

    1 vote

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  9. Date to match when sent not imported.

    Please match the date when the email was sent not when imported. This makes it harder to search for specific emails.

    3 votes

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  10. Retain the full subject line from the email when moving to SharePoint

    I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.

    This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than…

    3 votes

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  11. Site Columns work for some SharePoint sites but not others

    We have configured and used the OnePlaceSolution in Outlook and SharePoint. We have Outlook feeding into lists on three separate SharePoint site. Created a list on a forth site (IT) and the add columns from Site Columns doesn't show the OnePlaceSolution list like the other sites. Is it because it is a Private Group?

    1 vote

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  12. Adding Subsite to OnePlaceMail Favourites Issue

    Whenever I try adding a subsite to the OnePlace Mail Favourites, the address gets reverted back to the root site collection.

    This is an issue, as I need to add the subsites to the Favourites as well.

    1 vote

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  13. Visual Indicator to show Mail saved to SharePoint not showing

    I have saved some e-mails to a migrated SharePoint site which do not seem to give the blue indicator(Transferred to SharePoint) at a quick glance.
    Rather, it shows it when I preview the specific mail individually.

    Could you please elaborate why this is happening?

    1 vote

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  14. The ability to set a default save location.

    I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

    This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
    Now every time you wish to upload or copy you are required to select the location.
    Would it be possible to have a setting to allow…

    1 vote

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  15. Search and Launch ribbon buttons just open Favorites folder in OPM data file

    I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

    Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

    When choosing locations from the "-Favorites-" list I get the same result.

    I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open…

    1 vote

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  16. Wrong metadata is captured from Outlook to Sharepoint

    Upon saving emails (from Inbox folder) from Outlook to Sharepoint using OnePlaceMail addin, the emails are saved into Sharepoint succesfully. But for some emails "Email Type" is saved as "Sent" instead of "Received". I have checked thoroughly and the relevant emails were indeed "Received" emails and not the "Sent" one.

    Please help!

    1 vote

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  17. Im getting some errors messages when i open outlook 2016

    An error has occurred refreshing 'Favorites'

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

    this is other:

    There was a problem refreshing OnePlaceMail recent locations

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook
    Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
    Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
    en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
    en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

    and the last one:

    The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

    Error: No se puede crear la carpeta.

    Application: Microsoft Outlook…

    2 votes

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    Answered  ·  3 comments  ·  Issue  ·  Admin →
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  18. Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    I am getting the following error:

    Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

    The OnePlaceMail Outlook add-in encountered an unexpected issue.

    Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

    Application: mscorlib
    Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
    Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
    at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
    at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object…

    1 vote

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    Answered  ·  2 comments  ·  Issue  ·  Admin →
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  19. Upload Status Prompt

    Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when…

    3 votes

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  20. User can't find files after changing name in Active Directory

    A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

    1 vote

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    Answered  ·  1 comment  ·  Issue  ·  Admin →
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