I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.

This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than in bulk, which is wasting time and effort.

OnePlace needs to allow for the entire subject line to be incorporated when an email is being moved or copied.

I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
Now every time you wish to upload or copy you are required to select the location.
Would it be possible to have a setting to allow a default save location to be set, thus then prompting the user with the required fields to be populated rather than several clicks. This may sound petty, however it is extremely laborious when you are uploading 500+ emails per day.

I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

When choosing locations from the "-Favorites-" list I get the same result.

I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open in a browser window within Outlook.

FYI my HKCU EnableRoamingFolderHomepages registry key is set to 1 as I have a folder in my primary data file that points to an internal group calendar site.

The following is logged when clicking "Search" or choosing an entry from the "Launch" dropdown:
2019-04-16 15:42:21:656,636910261416564457,4,1,"Outlook","StartMethod-GetRootSharepointFolder"
2019-04-16 15:42:21:671,636910261416717877,4,1,"Outlook","StartCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:673,636910261416737876,4,1,"Outlook","EndCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:674,636910261416747857,4,1,"Outlook","EndMethod-GetRootSharepointFolder"

Also, the following is logged when clicking the "Launch" button to open the dropdown, which seems odd as I don't have OnePlaceDocs installed:
2019-04-16 15:46:07:911,636910263679111605,4,1,"Outlook","ErrorOccurred-Error reading registry key-Object reference not set to an instance of an object.- at Scinaptic.OnePlaceMail.API.Core.ProductInfoBase.GetRegistryKeyValue(String regKeyName, String regKeyValueName)"
2019-04-16 15:46:07:915,636910263679151667,4,1,"Outlook","DataOutput-regKeyName=SOFTWARE\OnePlace Solutions\OnePlaceDocs"
2019-04-16 15:46:07:918,636910263679181597,4,1,"Outlook","Data_Output-regKeyValueName=productVersion"

I've tried re-installing and properly cleaning up the data file, registry keys, app data, etc., between installs, but it makes no difference. I've also disabled all other add-ins to be sure.

Any suggestions?

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

I am getting the following error:

Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System.ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEELIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped pOVERLAP)

Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.

Hello everybody. I have a user on Windows 7 and Office 2010. He receives the following error when using OnePlaceMail:

Error: Unable to cast COM object of type 'System.ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEELIBNOTREGISTERED)).

I found this post (https://feedback.oneplacesolutions.com/forums/589411-oneplacemail-desktop/suggestions/18223252-com-error-in-ops-lite-when-moving-emails-to-folder) and it says that this bug is resolved. But I cannot find the solution anywhere in this post.

A support engineer has already run an Office repair and has also re-installed OnePlaceMail, but the error keeps coming back. Is it necessary to completely un-install Office and OnePlaceMail and re-install them again? Or is this an issue with Office 2010? Or is there another solution? Thanks in advance for all your help.

With kind regards, Richy

An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.

One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:

"An error has occurred refreshing 'My OnePlaceMail' folders.


Error: Cannot create the folder.

Click on "Show details" and it expands to below:

Application: Microsoft Outlook

Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)

Stack Trace:    at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)

   at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()

   at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()

   at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"

Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.

Tried the following without success:

-user hive registry changes

-searched for recents.xml in user's profile but non exist
-cleared OPM recent locations
-reset user's profile location
-removed/re-added OPM Add-in
-checked windows security update has been installed:

https://www.howto-outlook.com/news/update-2017-10-ol2013.htm

Our customer is using:

Outlook 2013
MS Office 2013
OPM 6.6.1

Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?