Hi,
One of our users is getting the error "Root element is missing" in Outlook.
And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. Thanks

Error: The OnePlaceMail Outlook addin encountered an error and could not be initialised.

Error: Root element is missing.

Application: System.Xml

Method: Void Throw(System.Exception)

Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)

at System.Xml.XmlDocument.Load(XmlReader reader)

at System.Xml.XmlDocument.Load(String filename)

at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()

at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()

at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization..ctor(Boolean enableTimers)

at FileToWSSOutlookAddIn.ThisAddIn.e(Object A0, EventArgs A1)

If for any reason (e.g. email has been saved to SharePoint using OnePlaceMail App in OWA or Outlook for iOS) an email is already stored in SharePoint but has not got categorized (Transferred to SharePoint), the category and the SharePoint-Location should be updated in the Outlook email. It should also trigger an update of emails in other Mailboxes when you are using the Email Tracking Service.
Currently this does not happen and all users having received the same email are always unsure if all their important emails have really been stored at SharePoint.
Since storing emails using the OnePlaceMail App in OWA and Outlook iOS does not trigger the Email Tracking Service this disables the possibility for all other users to get their same email marked as "Transferred to SharePoint".
In the long run this is becoming a compliance problem since you cant rely on the "Transferred to SharePoint"-information in your Outlook mailbox.

I encourage my users to update the email subject line while in Outlook. This helps to determine which emails need to be captured as a record. However when the Move or Copy to SharePoint functions are used, the email subject line is truncated to 45 characters and the remainder is lost. The email title needs to be re-typed and with OnePlace open, Outlook is locked and the email title cannot be accessed to "copy and paste" the subject line.

This is particularly annoying if a user wants to capture multiple emails. Our current workaround is capturing emails individually rather than in bulk, which is wasting time and effort.

OnePlace needs to allow for the entire subject line to be incorporated when an email is being moved or copied.

I am aware of a change after version 7.5 to address a performance issue with large SharePoint libraries where if the last location was defaulted on the next copy/move, OnePlaceMail would be querying SharePoint again for the metadata and causing it to hang.

This issue was not apparent to our users as they have a single upload area where the documents after upload are moved to a different location by the use of workflows.
Now every time you wish to upload or copy you are required to select the location.
Would it be possible to have a setting to allow a default save location to be set, thus then prompting the user with the required fields to be populated rather than several clicks. This may sound petty, however it is extremely laborious when you are uploading 500+ emails per day.

I'm running Outlook 2016 (16.0.4738.1000, 32bit) and have installed the latest OnePlaceMail Lite (7.9.0). (We're looking to replace our in-house email filing solution with a SharePoint/OPM solution.)

Having configured the relevant URLs neither the Search button nor any of the Launch actions do anything but open the top-level folder labelled "-Favorites-" in the OnePlaceMail data file, with an empty items list and reading pane.

When choosing locations from the "-Favorites-" list I get the same result.

I've used the express and full versions of OPM in a previous job and, if I remember correctly, these are all supposed to open in a browser window within Outlook.

FYI my HKCU EnableRoamingFolderHomepages registry key is set to 1 as I have a folder in my primary data file that points to an internal group calendar site.

The following is logged when clicking "Search" or choosing an entry from the "Launch" dropdown:
2019-04-16 15:42:21:656,636910261416564457,4,1,"Outlook","StartMethod-GetRootSharepointFolder"
2019-04-16 15:42:21:671,636910261416717877,4,1,"Outlook","StartCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:673,636910261416737876,4,1,"Outlook","EndCodeLoop-GetRootSharepointFolder - Find Root Folder in Outlook"
2019-04-16 15:42:21:674,636910261416747857,4,1,"Outlook","EndMethod-GetRootSharepointFolder"

Also, the following is logged when clicking the "Launch" button to open the dropdown, which seems odd as I don't have OnePlaceDocs installed:
2019-04-16 15:46:07:911,636910263679111605,4,1,"Outlook","ErrorOccurred-Error reading registry key-Object reference not set to an instance of an object.- at Scinaptic.OnePlaceMail.API.Core.ProductInfoBase.GetRegistryKeyValue(String regKeyName, String regKeyValueName)"
2019-04-16 15:46:07:915,636910263679151667,4,1,"Outlook","DataOutput-regKeyName=SOFTWARE\OnePlace Solutions\OnePlaceDocs"
2019-04-16 15:46:07:918,636910263679181597,4,1,"Outlook","Data_Output-regKeyValueName=productVersion"

I've tried re-installing and properly cleaning up the data file, registry keys, app data, etc., between installs, but it makes no difference. I've also disabled all other add-ins to be sure.

Any suggestions?

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

I am getting the following error:

Unable to cast COM object of type 'System.__ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI.'

The OnePlaceMail Outlook add-in encountered an unexpected issue.

Error: Unable to cast COM object of type 'System._ComObject' to interface type 'Microsoft.Office.Core.IRibbonUI'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{000C03A7-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPEE_LIBNOTREGISTERED)).

Application: mscorlib
Method: IntPtr GetCOMIPFromRCW(System.Object, IntPtr, IntPtr ByRef, Boolean ByRef)
Stack Trace: at System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Core.IRibbonUI.InvalidateControl(String ControlID)
at FileToWSSOutlookAddIn.OPMOutlookRibbon.RebuildMoveAndCopyRecentLocations()
at FileToWSSOutlookAddIn.OPMOutlookRibbon.a(Object A0, EventArgs A1)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.a(Object A0, FileSystemEventArgs A1)
at System.IO.FileSystemWatcher.OnChanged(FileSystemEventArgs e)
at System.IO.FileSystemWatcher.NotifyFileSystemEventArgs(Int32 action, String name)
at System.IO.FileSystemWatcher.CompletionStatusChanged(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* overlappedPointer)
at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32 errorCode, UInt32 numBytes, NativeOverlapped* pOVERLAP)

Previously when uploading a document with the same name, OPM would notify the user of the issue with a message box. Now this error message is not as visual as before as it is within the Upload Status. This is very frustrating as users don't readily look at the upload status and is not retained within outlook when the virtual desktop is restarted. Is there anyway of turning back on the error message prompt and where is the upload status information stored so we can see if we can retain the errors after a reboot. This prompt is crucial when working on Legal case files, as our lawyers have a professional obligation to ensure our files are up to date and if documents are missing then this puts us at odds with the Law Society Guidance.