AdminElissa C
(Admin, OnePlace Solutions)
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6 votes
An error occurred while saving the comment -
4 votesAdminElissa C
(Admin, OnePlace Solutions)
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2 votes
An error occurred while saving the comment Hi
Thank you for sending through the error users are experiencing. This issue is relating back to an updated that affected all OnePlaceMail users.
We recommend upgrading to take advantage of some fantastic enhancements and other bug fixes.
Please find links to download the latest release here:
https://www.oneplacesolutions.com/downloads.htmlTo see other enhancements/fixes that are included in this release (and a history of other releases) please select the following link:
https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htmIf you choose to upgrade: As your current release is 6.6, could you please email us at support@oneplacesolutions.com - so we can assist you through this process.
Kind regards
Elissa -
3 votes
An error occurred while saving the comment An update to this issue:
Our latest release 7.6 is now available for download, which includes a fix for the issue described above.
Please find a link to download the latest release here: https://www.oneplacesolutions.com/downloads.htmlIf you have any questions, please update this thread or submit a support ticket via our website.
Kind regards
ElissaAdminElissa C
(Admin, OnePlace Solutions)
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3 votes
An error occurred while saving the comment Hey Andre
An update to this item - this has been resolved in our latest release 7.6. You can download this via our website here: https://www.oneplacesolutions.com/downloads.html
To find out what else is included in this release, please select the following link:https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htmCheers,
ElissaAn error occurred while saving the comment Hi Andre
The category for a moved email, is a bug in the current release. The 'OnePlaceMail Deletion' tag will be returned in our next release, which is expected shortly.
We will update this thread, once this is available for download.Thanks
Elissa
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2 votes
An error occurred while saving the comment Thank you for the update Christina.
Great to hear its all sorted!kind regards
ElissaAn error occurred while saving the comment Hi Christina
Apologies, I missed your response. Can you please email support@oneplacesolutions.com and we can set up a screenshare to get the addin back in Outlook.
Kind regards
Elissa
An error occurred while saving the comment Hi Christina
Thanks for the update. Can you please try to uninstall the addin via Control Panel & reinstall it again?
If that does not sort it out, please let us know!
kind regards
Elissa
An error occurred while saving the comment Hey Christina
Thanks for getting in touch. You can check the load behaviour in registry at the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail
here, can you please confirm the load behaviour is set to '3'?
If this is correct, can you please also check
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail
Please let me know how you go.
Thanks,
Elissa -
4 votes
An error occurred while saving the comment Thanks for the suggestion!
Currently, you can select to only save an attachment to SharePoint, without the email - the steps for this are:
1. select the email (with attachment that you would like to save)
2. Select the OnePlaceMail addin (Save to SharePoint), via device menu
3. Here you can select to save only the attachment and de-select the email
4. After selecting Next, you can select a location in SharePoint.The attachment is now saved to SharePoint, without the email it was received with.
Thanks,
Elissa -
3 votes
An error occurred while saving the comment Thanks for the suggestion Adam! We will update this thread once there is any changes in this area.
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1 vote
An error occurred while saving the comment Hey RG
I believe this issue has been resolved. The drop off library was using a custom template which needed to be added to the OnePlaceLive Configuration tool. This should now be appearing in the navigation tree.
Please let us know if you have any further issues
Kind regards
Elissa
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1 vote
An error occurred while saving the comment Thanks for this suggestion Stewart!
We'll consider how we can include this in the product.In the meantime, it might be worth checking out solution profiles, which can help ensure members of different teams are delivered the right information, when they need it.
To find out more; please click the following link: https://www.oneplacesolutions.com/solution-profiles.html
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2 votes
An error occurred while saving the comment Hi Carl
Thanks for the update. This suggests there was an issue with the cache. Glad to hear all is working now!
Kind regards
ElissaAn error occurred while saving the comment Hi Carl
Sorry you are experiencing these issues. Thank you for advising the issue. In terms of troubleshooting - if the addin was working and now is not - could you please clear the cache on your device (depending on your device, this could be via Settings, Apps - Select Outlook - clear cache.
Kind regards
ElissaAn error occurred while saving the comment Hi Carl
Thank you for your post. Can you please confirm what, if any messages you receive when you attempt to log in?
Kind regards
Elissa -
3 votes
An error occurred while saving the comment Hi Victor
This suggests that the user does not have access to the SharePoint root URL. Are you able to give them access here?
Kind regards
Elissa
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1 vote
Hi Simon
I am pleased to update you that this issue has been resolved in our latest release – 7.6.
Please select the following link to download,
https://www.oneplacesolutions.com/downloads.htmlIf you would like to find out other enhancements and fixes included in this release. please click here:
https://www.oneplacesolutions.com/help/7.6/whatsnew/whats-new.htmThanks,
Elissa
An error occurred while saving the comment Thanks Simon
I am able to reproduce this issue. I have changed the status of this item, and will update this thread as soon as possible. If you have any further queries, please contact us at support@oneplacesolutions.com
kind regards
Elissa
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2 votes
An error occurred while saving the comment Hi there,
We discussed this via email, however I would like to update this topic in case other users have a similar query.
When using Solution Profiles and the Central register setting, if you have a column such as "Project Manager" or Matter Manager - you can create a view, where the filter for this column is set to [Me].
Once this view is created in the central register list, you are able to use this view in OnePlaceLive to filter the projects/cases/support queries based on these items assigned to specific people.Further information on Central register and Solution profiles can be found here:
https://www.oneplacesolutions.com/help/7.5/ops/solprofile/solprof_locationcentralreg.htmKind regards
Elissa
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7 votes
An error occurred while saving the comment Hi Mary-anne
Thank you for your email. To turn off a prompt for a specific location, the easiest method is to add it to your favorites in OnePlaceMail. This also ensures that the location is always available in the Outlook navigation pane for the rule to work.
The steps are:
In Outlook, select OnePlaceMail from the menu
Select Favorites
Add the location to the right hand side.
Once you have added the location to favorites, select it. In the favorites dialogue box you will notice some options to rename the item or turn on/off prompts
Under the setting "When saving, prompt for properties" select "Only when necessary".
As long as you dont have any additional metadata here - the email will be saved without any prompts appearing.Please let me know if you have any further queries
Kind regards
ElissaAn error occurred while saving the comment Hi Darrel
Thanks for this suggestion! Currently using the desktop add in you can add a SharePoint location as a favorite and then create a rule in Outlook to automatically forward emails to that location.
As long as you are not capturing any additional metadata, you can turn off any prompts for that location so there is no user interaction required.Please let me know if you'd like further info!
Kind regards
Elissa
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2 votes
An error occurred while saving the comment Hi Danielle
Thank you for your feedback. From R7.5.2, when saving to SharePoint the save is completed in the background. If there is an issue saving to SharePoint, the icon in the home ribbon will have a red icon alert to let you know there was an issue.
if you select this, you will be able to resolve any issues with saving.
If you cancel the save, before completion, emails will also be moved to the 'Recovered Items' folder.To see the status of your saved emails, please select the 'Upload Status' from the home ribbon.
Please let me know if you have any further queries.
kind regards
Elissa -
2 votes
An error occurred while saving the comment Hi Kathrin
Thank you for the update.
Can you please contact our customer success team who will be able to assist at customerservice@oneplacesolutions.com
Kind regards
Elissa
AdminElissa C
(Admin, OnePlace Solutions)
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3 votes
An error occurred while saving the comment Thank you for the update Warren.
An error occurred while saving the comment Hi All
Thank you for letting us know you were experiencing this issue. This has since been resolved and a hot fix is available for download - please visit our website to download this latest release - https://www.oneplacesolutions.com/downloads.htmlPlease let me know if there are any further issues
Kind regardsElissa
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7 votes
An error occurred while saving the comment Hi Mike,
Thanks for your comments, we are currently working on resolving this issue. We will update this thread as well as the current issues article found here: https://www.oneplacesolutions.com/support/0134.html
Kind regards
Elissa
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5 votesAdminElissa C
(Admin, OnePlace Solutions)
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Hi
Thank you for this suggestion, we'll update this item once there are any changes in this area.