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AdminElissa C (Admin, OnePlace Solutions)

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  1. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    This was resolved by adding the 's' to "Setting".

    example: SETTINGSRL=https:....../sites/OPM

  2. 4 votes

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    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  3. 0 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    OnePlaceMail & OnePlaceDocs supports background upload from release 7.5. This feature has since been removed, as the confirmation window no longer appears after saving an item to SharePoint.

  4. 2 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Please note: if the registry key below does not exist, please create this. For 2016 users this path would be HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\security

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi there

    Can you please select one of the entries on the left hand navigation screen.
    Then in the Outlook menu, select Folder
    Select Folder Properties in the Outlook ribbon
    Select Homepage tab, and ensure that "Show home page by default for this folder" is selected.

    If this is not able to be checked, a registry change is required.

    To carry out this change please browse to:
    HKEY_CURRENT_USER\Software\Policies\Microsoft\office\15.0\outlook\security
    DWORD: NonDefaultStoreScript
    Value Data: 1 (Hexadecimal) to enable.

    Kind regards

    Elissa

  5. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi
    Sorry this is still an issue. Can you please email support@oneplacesolutions.com and we'll set up a screen share to resolve

    Kind regards
    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Thanks Duane

    Are you able to check the following location in

    C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\OnePlaceDocsAdobePlugin.api
    C:\program files\<Adobe Acrobat Reader DC>\reader\plug-ins\pi_brokers\OnePlaceDocsAdobePlugin.exe

    Are the OnePlaceDocsAdobe plug in files appearing here? If not, these should be available under the original Adobe reader path and can be copied to the above location.
    Please restart Adobe again. Please let me know if the add in does not appear after this

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi There

    Thanks for getting in touch. Can you please check the following KB article https://www.oneplacesolutions.com/support/0133.html

    Please let me know how you go!

    Kind regards

    Elissa

  6. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hey Vincent

    Apologies,this one was missed..
    As a first step -we'd recommend a quick reinstall. Is this still an issue for the end user?

    Kind regards

    Elissa

  7. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Vincent,
    Thanks for your post.
    Is this happening on only a single list, or other libraries? Does the user have unique permissions for this library/list?

    Kind regards
    Elissa

  8. 2 votes

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    An error occurred while saving the comment
    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Rasielle

    If the emails were not successfully transferred, they are either returned to the inbox or the Recovered Items folder under the OnePlaceMail PST in Outlook,

    This should appear just under the Recents area.

    Please let me know if there are any further issues.

    Kind regards

    Elissa

  9. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Rasielle

    It really depends on your environment, whether this is to a 365, or on premise the size of the emails and whether there are attachments. We'd recommend moving a few hundred items at a time.

    Currently, it is not possible to move items using OnePlaceMail across different sites, or locations.This is an item that is on our roadmap.

    I hope this helps! Please let me know if you have any further questions

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hey Rasielle

    Thanks for your inquiry. We do not have a migration tool to move emails in a bulk move. Although there should be no issue moving a number of emails in one transaction. You can drag/drop a few hundred emails at a time

    Please let us know if you have any issues with this!

    Kind regards

    Elissa

  10. 2 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hey Matthias,

    We had an issue earlier in the week, which should have resolved this issue.
    Could you please try again, and let me know if this occurs again.
    Please select the following link for further information
    https://feedback.oneplacesolutions.com/forums/583156-oneplacemail-office-store-app/suggestions/19254307-error-logging-in-400-resolved

    Kind regards

    Elissa

  11. 2 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi
    We're interested in learning a some more information on this one.
    When you save an email to SharePoint, e don't modify any permissions on the SharePoint side, so the item should be visible.

  12. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Olivia

    Thanks for this feedback - I've added it to our product backlog :)

    Kind regards

    Elissa

  13. 8 votes

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    Hi All

    This item is still under review, however to update – if users receive this error they do not have access to the root site collection in SharePoint. If possible, please give users read access to the root site. We have flagged this as an item to be reviewed to remove this requirement.

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Troy
    Thanks for your inquiry.
    When you attempt to save to SharePoint are you able to see "Show Locations For..." are you able to see the location you are trying to get to?

    kind regards

    elissa

  14. 4 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi XS, Thanks - we might need to do a little extra troubleshooting for this. Are you able to email me at support@oneplacesolutions.com so we can set up a screen share?

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Thanks XS, for this information.
    Are you able to confirm if this occurs for anyone else within your organisation?

  15. 2 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Jerry,
    Thanks for the update.. is this still a problem?
    Can you please try to browse to %appdata%\roaming\
    Please rename the OnePlaceSolutions folder to .old + Restart Outlook.
    Does the error message still appear?
    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Jerry
    Apologies for the delay.

    Can you please confirm the release of Office you have installed? There was an issue with a specific release Office, (please see the following KB https://www.oneplacesolutions.com/support/kb0141-error-when-installing-oneplacemail-with-office365-version-1702.html)

    Kind regards

    Elissa

  16. 2 votes

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi there

    I believe the issue you are experiencing is around the "homepage" setting on the PST.
    Can you please select the OnePlaceMail pst,and the document library that is not showing any items.
    Please then go to Outlook Menu, and select Folders, then Folder Properties. On the second tab, please select "HomePage" Is the checkbox here, selected? If not, please select this check box.

    If possible are you able to add an attachment of how the document library is being shown?

    Kind regards

    Elissa

  17. 3 votes

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    Hi All

    Just to update this item, this issue has since been resolved- 365 groups should now be available when saving using the OnePlaceMail app for Outlook.

    if you have any further issues or queries, please get in touch

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Francois, further to below are you able to email me at support@oneplacesolutions.com. to discuss further?

    Thanks,

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Tony
    Thanks, are you able to test with a public group?

    kind regards
    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Francois, if the group is public, this should be shown. Are you ad admin for these groups?

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Donovan

    Can you please confirm whether these groups are set to private or public?

    Kind regards

    Elissa

  18. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Mario

    Thanks for your inquiry. Unfortunately we're not aware of a workaround for this either. If we do come across one, we'll update this topic.

    Kind regards

    Elissa

  19. 1 vote

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Daniel

    You could install the addin in Outlook and create some Outlook rules to automatically move the emails when they are received to specific document libraries.

    You would need to set up the libraries as favorites so that they are always available for the rule to process.

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Daniel

    OnePlaceMail Lite is a desktop add-in, which is a free product for smaller organisations, and provides the ability to promote email attributes to SharePoint columns.

    While you can automate OnePlaceMail to work with outlook rules, it does need to be installed on a desktop or client.

    Kind regards

    Elissa

  20. 5 votes

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    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 

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