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  1. Productivity tools exception

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    6 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Chris,

    Great :)

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Chris

    Thanks for this.

    Can you please un-install Productivity Tools, and install OnePlaceMail then reinstall the Productivity tools on the machine.

    Please let me know how you go.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Chris

    Thank you for your inquiry.

    Can you please confirm whether this error appears when opening Excel/Powerpoint?

    Also, could you please confirm you have installed Productivity Tools for 64bit or 32bit. Please note this is based on Office, rather than Windows.

    Kind regards

    Elissa

  2. Only one Content Type option available

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Zaki

    Yes, these need to be set to visible for OnePlaceMail to display them in the dialogue box. 

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Zakis

    Thank you for you inquiry.

    Can you please confirm whether these content types are set to be visibile in the new button in SharePoint?

    Library Settings, 'Change New Button order and default content type'.

    Kind regards

    Elissa

  3. crashing with outlook 2013

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    Being Considered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Thank for your post.

    As this is being resolved via email, I will close this thread.

  4. Emails attributes' mapping not always working

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    Bug Resolved  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    HI Axel

    Thank you for your inquiry.

    Could you please enable logging via OnePlaceMail Settings , Outlook, Enable Application Support.

    Please close / reopen Outlook.

    Please carry out the steps to get the scenario you described above, and please send this to mailto:support@scinaptic.com .

    Kind regards

    Elissa

  5. Custom email filename formats not working

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    Bug Resolved  ·  4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Tony

    Thank you for providing this.  Apologies, I just noted you are using Express. This feature is available in our Enterprise version only. 

    Kind regards

    Elissa 

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    Elissa commented  · 

    Hi Tony

    Thank you for your inquiry.

    Are you able to send through a screenshot of the config_update.xml you are attempting to deploy?

    Kind regards

    Elissa

  6. OPM issues in SharePoint 2013 with ADFS

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    This inquiry has been answered via email correspondence. 

  7. "FILE NOT FOUND"

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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Anne

    Thanks for your inquiry, to assist with troubleshooting could you please send through a screen shot of this error?

    Kind regards

    Elissa

  8. Office Productivity Tool

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    Being Considered  ·  9 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Simon

    Great - Please let us know if you have any further queries.

    Kind regards

    Elissa 

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    Elissa commented  · 

    Hi Simon

    Can you please confirm whether you have modified the MSI?

    Are you able to test on a machine installing using the setup.exe ?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Simon

    Thank you for your updates.
    Can you please confirm if the 'Send To' is appearing on any other PC that might have OnePlaceMail installed on it?

    If so, please browse to the following location on that PC - c:\users\<username>\AppData\Roaming\Microsoft\Windows\SendTo
    Please copy the SharePoint shortcut, and paste in the same location on the PC that the file is not appearing. 

    Can you also please confirm that the file "SendToHandler.exe" is appearing in C:\Program Files\Scinaptic\Scinaptic OnePlaceMail

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Simon

    can you please confirm whether you have also installed OnePlaceMail on this computer?

    Kind regards

    Elissa

  9. Stop the prompt to save emails on send

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    7 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Omar

    Great to hear its all sorted :)

    Thanks for updating the thread.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Omar

    Thank you for your inquiry.
    Can you please confirm whether the add in is enabled via Outlook - File - Options - Add ins - Manage COM Add-ins. 

    If OnePlaceMail is not selected, please select this here. 

    Please let me know how you go.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jodee

    You are able to get to the settings via the OnePlaceMail menu in Outlook:

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1096981/menu.jpg?1410316696

    Then select, OnePlaceMail Settings , Outlook tab,

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jodee

    This setting can be turned off.

    Please go to OnePlaceMail Settings --> Outlook --> Prompt to 'Save to SharePoint' when sending an email.

    Please then close/restart Outlook for this setting to take effect.

    Kind regards

    Elissa

  10. Size limitation in OnePlaceMail ?

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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Fred

    Yes, it is possible to use a document library to store emails. OnePlaceMail allows you to easily move/copy emails from Outlook into your SharePoint document libraries.

    That is correct, you are able to perform a search emails which are stored in a document library, right from Outlook. 

    Please find a link to a short video on OnePlaceMail, http://www.scinaptic.com/oneplacemail-sharepoint-video-demonstration.html

    Please let me know if you have any further queries!

    Kind regards

    Elissa 

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    Elissa commented  · 

    Hi Fred

    Thank you for your inquiry. 

    The storage limitation in O365, will be the same for a site mailbox that OnePlaceMail may access.

    Please find further information on Site Mailboxes, and OnePlaceMail in the following links:

    Information on how OnePlaceMail supports Site Mailboxes: http://www.scinaptic.com/support/0107.html
    Information on how to extend Site Mailboxes:  http://www.scinaptic.com/news/extend-sharepoint-site-mailboxes.html

    Please let me know if you have any further queries regarding Site Mailboxes and OnePlaceMail.

    Kind regards

    Elissa 

  11. Automatic storage of emails to Sharepoint 2013

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    2 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Henri

    You could set up a rule in Outlook to move items to a specific document library. You would need to turn off any OnePlaceMail prompts, and also note that any additional metadata won't be set

    Kind regards

    Elissa

  12. Deleted outlook add-in

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    Being Considered  ·  10 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Cameron

    Could you please check the registry settings for the add in. Please check HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins

    Please check the load behaviour setting. This should be 3.

    Kind regards

    Elissa

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    Elissa commented  · 

    Thanks. Can you please confirm whether the add in appears as disabled in Outlook, addins?

    Kind regards

    Elissa

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    Elissa commented  · 

    Thanks, is everything working well now?

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    Elissa commented  · 

    Hi Cameron

    Can you please confirm whether OnePlaceMail is appearing in Programs & Features?

    Are you able to advise what happens when you try to reinstall the software? Please also ensure you are selecting the right version for your environment (x86 / x64 bit).

    Kind regards

    Elissa

  13. OnePlaceMail thinks that the inbox is a search folder

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    10 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Thanks Gordon for your help!

    Kind regards

    Elissa

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    Elissa commented  · 

    This has been resolved by removing the column "In Folder" from the inbox view.

    An error occurred while saving the comment
    Elissa commented  · 

    Hi Gordon

    Thank you for your inquiry.

    To assist with troubleshooting, are you able to provide a screenshot of this issue?

    Kind regards

    Elissa

  14. buttons not on toolbar

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    Bug Resolved  ·  13 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Great to hear Adam!

    Cori, if you are able to carry out the same steps, and let me know if you are still having issues that would be great.

    Kind regards

    Elissa

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    Elissa commented  · 

    HI Adam

    Thank you for this screen shot.

    Could you please try the following:

    Close Outlook

    Could you please browse to the following location

    c:\users\\Appdata\Roaming\Scinaptic\OnePlaceMail

    Please delete the file named config.xml

    Please reopen Outlook

    Could you please advise the outcome?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Adam & Cori

    Could you please confirm whether you have both recenlty upgraded office?

    Please see following KB: http://www.scinaptic.com/support/0054.html

    Also, could you please carry out the following steps: http://www.scinaptic.com/support/0053.html

    Please let me know if you get any error messages after carrying out the above.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Adam

    Thanks - can you please advise the outcome if you modify it to 3, then close/reopen Outlook? 

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Adam

    Thanks for this information.

    Could you please check the registry setting at HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\FileToWssAddin.

    Could you please check the load behaviour for the add in here. It should be set to 3.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Adam

    Thank you for your inquiry.

    Could you please check the add in via Outlook, FIle, Options, Add in. Please select Manage COM Add-ins, Go and check that OnePlaceMail is selected here.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1092493/AddinOutlook.jpg?1409186253

    Please let me know the outcome.

    Kind regards

    Elissa

  15. SharePoint permission level

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Bill

    Read permission will allow users to see the Sharepoint lists/libraries available.

    Kind regards

    Elissa

  16. What are the pre-requisites for installing OPM on Win7/Outlook 2010/SP2013

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Jarod

    No problem.

    Please do not hesitate to get in touch should you have any further queries.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jarod

    Thank you for your inquiry.

    OnePlaceMail requires .NET framework - (full framework), and MS Visual Studio Tools for Office Runtime (2010).

    Kind regards

    Elissa

  17. Access denied to my own folder ?

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    8 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi

    Could you please enable logging via OnePlaceMail Settings --> Outlook, Enable Application Logging (support). Please close/reopen Outlook then carry out the steps to generate this error. Please send this log file to mailto:support@scinaptic.com

    kind regards

    Elissa

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    Elissa commented  · 

    Hi M

    Could you please confirm the permissions you have to this location? Alternatively could you please attempt to right click, send to from a file on your desktop.

    Please let me know whether either of these are successful.

    Kind regards

    Elissa

  18. Creating a streamlined interface for "folder-less" file-retrieval as an alternative to the current database-centric approach

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Rance

    Thank you for your comments.

    Just to clarify, are you referring to Managed Metadata Navigation?

    Kind regards

    Elissa

  19. one place mail with IE11

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi David

    Further to this, please refer to the following article  http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/sharepoint-2010-issues-with-internet-explorer-11/4831aa12-9d29-4a0a-ac9d-80fb8a20dc46
    Kind regards
    Elissa 

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    Elissa commented  · 

    Hi David

    Thank you for sending this through. Could you please contact me via mailto:support@scinaptic.com , where we can set up a screen sharing session to further troubleshoot.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi David

    Thank you for your inquiry. Could you please advise the details for IE as per the "About IE" dialogue box.

    Could you also please advise the version of Windows/Office you have installed.

    Kind regards

    Elissa

  20. Error message when starting Outlook

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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Lars

    Thank you for your inquiry. This can be cleared by selecting OnePlaceMail Settings, Save, Clear Recent Locations.

    Please note, this is a known issue and has been resolved in our latest release, R6.6.1, which can be downloaded via our website.

    Kind regards

    Elissa

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