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Elissa

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  1. What is the purpose of the settingsupdatesconfig.xml

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Kevin

    Thank you for your inquiry.

    This is a file that was included for some preparatory work for our upcoming release - 7.0.

    This file is not holding any configuration settings, and can be ignored.

    Please do not hesitate to get in touch should you have any further queries.

    Kind regards

    Elissa

  2. Ways to change the language of the settings? Language pack or manually?

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    5 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Vincent

    Currently error messages and tool tips are only available in English.

    I have noted this request, and will update this once there is any change in this area.

    Kind regards

    Elissa

  3. Different characters (é,à,') are missing when archiving in SharePoint

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Vincent

    Currently special characters are stripped from the upload process. To work around this issue, please create a config_update.xml file and include a regex statement. An example of this can be found on page 59 of the Administration guide, which can be found here: http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    Please get in touch should you have any further issues 

    Kind regards

    Elissa

  4. OnePlaceMail installed but no longer accessible through outlook

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    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Ronnette

    Please refer to the following articles, depending on which version of Office you have installed:

    http://www.scinaptic.com/search.html?searchphrase=all&searchword=vsto

    If you do not receive any errors, can you please follow the instructions here:

    http://www.scinaptic.com/support/0053.html

    Please update this thread if these do not resolve the issue.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Ronette

    Thank you for your inquiry.

    In Outlook please select File, Options, Add ins, in the drop down box labelled Manage COM Addins, please select 'Disabled Items'

    Can you please confirm whether FileToWSSOutlookAddin is appearing here? If so, please enable this.

    Please let me know if this does not resolve the issue.

    Kind regard

    Elissa

  5. Unable to connect to SharePoint site from Outlook

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    Being Considered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Vijaya

    Thank you for your inquiry.

    In the event that claims based authentication is enabled and anonymous access, OnePlaceMail will return this error.

    Can you please confirm the version of SharePoint you are using?

    is it possible to turn off anonymous access for this web application?

    Kind regards

    Elissa

  6. Does OnePlaceMail support Links list type?

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Famille

    Thank you for your inquiry.

    Link list types are not automatically presented in the SharePoint navigation tree.

    This can however be added by a config_update.xml modification.

    This would be a custom list definition, where the link list template ID is added to the configuration file.

    Detailed instructions for this can be found on page 54 of the Administration Guide.

    http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    The link list template ID is 103.

    Please let me know if you have any further queries.

    Kind regards

    Elissa

  7. Opening saved emails in Sharepoint

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Robert,

    An email is uploaded to SharePoint as a .msg file.

    As .msg file are opened by Outlook, this is the application that will open the file.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Robert

    Thank you for your inquiry.

    Using OnePlaceMail Enterprise, you are able to preview stored emails within Outlook.

    SharePoint will open the email in a separate window.

    Please see an example here: http://www.scinaptic.com/news/sharepoint-access-within-a-familiar-microsoft-outlook-style-interface.html

    If you would like further information on the differences between Express and Enterprise please select the following link: http://www.scinaptic.com/compare-editions.html

    Kind regards

    Elissa

  8. In Word, if we do "save to SharePoint" but cancel the operation, (1) will be added to the filename.

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Benoit

    Thank you for your inquiry.

    This is a temporary directory, which is emptied upon Outlook being closed.

    If you would like to reuse the same document name, you are able to change this in the Save to SharePoint dialogue box, and select "Manage Files".

    I hope this helps, and please let me know if you have any further queries.

    Kind regards

    Elissa

  9. Workflow startes twice

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    Being Considered  ·  4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Daniel

    OnePlaceMail does work with workflow, including Nintex workflow.

    If you would like to advise any specific questions you might have, and I will be happy to assist.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Kate

    Thank you for your inquiry.

    To assist with troubleshooting, could you please provide further information regarding the workflow set up?

    Is this an OOTB workflow, or has it been set up with another third party?

    Could you please also advise the 'Start Otpions' for this workflow?

    Kind regards

    Elissa

  10. Starting a workflow after saving and then bringing up a secondary screen.

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Daniel

    I believe this issue was discussed via email with the customer. We apologise for any confusion. 

    Are you able to detail any specific questions you might have in regards to OnePlaceMail, and I will be happy to assist. 

    Kind regards

    Elissa

  11. Release date for R7.0?

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Thanks Jenny! Please let me know if you have any further questions.

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Jenny

    Thank you for your inquiry.

    We expect to release R7.0 shortly. I will get in touch with you on Monday to discuss further.

    Kind regards

    Elissa

  12. Adding list items using OnePlaceMail

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    Being Considered  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Thanks Simon.

    To clarify, this would be applicable to R6.6 as well.

    You are able to check the version via OnePlaceMail Settings, About.

    Could you please also confirm if this error appears when selecting other users?

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Simon

    Thank you for your inquiry.

    Can you please confirm the version of OnePlaceMail currently installed?

    This issue has been resolved in R6.6.1.

    Kind regards

    Elissa

  13. Spellcheck when using Send & File button?

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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Nadine

    Thank you for bringing this to our attention. I have been able to reproduce this scenario, and have added this to our backlog for our developers to assess and resolve.

    I will update this thread once this has been resolved.

    Kind regards

    Elissa

  14. OnePlaceMail Grouped by Date view

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    3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Elissa commented  · 

    Hi Simon

    Thank you for your inquiry.
    Are you able to add a screenshot of the issue you are experiencing?
    Please feel free to send this to mailto:support@scinaptic.com

    Kind regards

    Elissa

  15. Licence transfer of free express OnePlaceMail to another server

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Ivica 
    Thank you for your inquiry.
    As the OnePlaceMail licence is based on a list ID on the server, you will need to request a new license to be issued for the new SharePoint server.
    If you would like to remove users from the existing list, please browse to your licence list on SharePoint, and manually remove the users who are no longer using OnePlaceMail.

    Please follow these steps for a new licence key:

    1. Create new list on new SharePoint site http://www.scinaptic.com/support/0077.html
    2. Obtain new list ID http://www.scinaptic.com/support/0063.html
    3. Email mailto:customerservice@scinaptic.com with new List ID
    4. Attach new key. {step 3}  http://www.scinaptic.com/support/0068.html
    5. Update your client installations with new List URL 

    Kind regards
    Elissa

  16. Use Sitemailbox OR Oneplace Mail OR Use Both?

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    Elissa commented  · 

    Hi Ken

    Thank you for your inquiry.

    You can use site mailboxes, or simply use OnePlaceMail to move/ copy emails to SharePoint.

    Please find some information on Site Mailboxes

    How does OnePlaceMail support SiteMailboxes : http://www.scinaptic.com/support/0107.html

    Extend SharePoint Site Mailboxes:

    http://www.scinaptic.com/news/extend-sharepoint-site-mailboxes.html

    I hope this helps.

    Kind regards

    Elissa

  17. Temporary increase to 30 day Trial?

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Joe

    Please contact our customer service team at mailto:customerservice@scinaptic.com , and they will be able discuss and help you.

    Kind regards

    Elissa

  18. OnePlaceMail usage reports

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Simon, 

    Thank you for your inquiry.

    We do not track usage or how many documents have been uploaded. At this stage we do not have any immediate plans to introduce this feature. 

    Kind regards

    Elissa 

  19. OnePlaceMail integration with SharePoint Wiki

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Elissa commented  · 

    Hi Dave

    Thank you for your inquiry.

    A wiki page will not automatically appear in the OnePlaceMail navigation tree.,

    You are able to add this custom template id (119) via a config_update.xml modification.

    Please refer to our Administration Guide, for further information.

    (Page 5 regarding how to create a config_update.xml page, and page 64)

    http://www.scinaptic.com/support/oneplacemail-administrator-guide.html

    Kind regards

    Elissa

  20. Pst File

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Elissa commented  · 

    Hi Andy

    Thanks, we recommend the data file location to be set to "roaming" for TS/Citrix installations.

    Please refer to the following article: http://www.scinaptic.com/support/0061.html

    Please let me know how you go !

    Kind regards

    Elissa

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    Elissa commented  · 

    Hi Andy

    Thank you for your inquiry.

    This has not been previously reported.

    Can you please advise if you are using Citrix/TS, and the option set for your default data file. This can be checked via OnePlaceMail Settings, Outlook.

    Kind regards

    Elissa

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