zeeshan.ahmed

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  1. 0 votes
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    Answered  ·  7 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Michael,

    That's correct. The full version of OnePlaceMail is not updated via live update service, it has be to updated via deployment software.

    Regards,
    Zeeshan

    zeeshan.ahmed commented  · 

    Hi Michael,

    Thank you for your inquiry.

    In this thread the question is related to OnePlaceMail Lite (free version), However, for the fully licensed OnePlaceMail version the update is not done automatically. The updates are done by administrator either by group policy or by SCCM or whatever tool is used in your organisation to deploy software.

    Regards,
    Zeeshan

  2. 2 votes
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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Jorge,

    We have responded you via email on your issue.

    Regards,
    Zeeshan

    zeeshan.ahmed commented  · 

    Hi Jorge,

    Thank you for your inquiry.

    Can you please upgrade to our latest release 7.8 from this link https://www.oneplacesolutions.com/download-clients.html (you will have to fill up a small form).

    If after updating you still get the same error then please delete your PST file. In Outlook go to file-->Account settings-->Account settings--> Data files--> Select OnePlaceMail and hit remove.
    Close/Reopen Outlook and check if issue still occurs.

    Regards,
    Zeeshan

  3. 1 vote
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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Scott,

    I am glad the issue is resolved.

    Please let us know if you require any further assistance.

    zeeshan.ahmed commented  · 

    Hi Scott,

    Thank you for your inquiry.

    Does this error occur when adding a particular SharePoint site or all SharePoint sites?

    Can the user access the same site in the browser?

    Can you also try doing a repair on OnePlaceMail Lite?

    Regards,
    Zeeshan

  4. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Stephen,

    Thank you for your inquiry.

    We have emailed you the solution.

    Regards,
    Zeeshan

  5. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi,

    OnePlaceMail does not support Skype for business.

    Regards,
    Zeeshan

  6. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi

    Thank you for your inquiry.

    Is your issue related to OnePlaceMail for Outlook APP? please provide screenshots.

    Regards,
    Zeeshan

  7. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi,

    Is your issue related to OnePlaceMail?

    Regards,
    Zee

  8. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi David,

    Thank you for your inquiry.

    We use HTTPS connection which is port 443.

    Can you email support@oneplacesolutions.com with the steps your following? are you able to browse to any https connection in your company?

    Regards,
    Zeeshan

  9. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi

    Do these accounts have Exchange online license? or are they shared mailboxes? OnePlaceMail App is not available for shared mailboxes.

    if they are full mailboxes then you should see the app appearing in Outlook when you select the inbox. are you able to send some screenshots of the steps you follow to support@oneplacesolutions.com so we can further assist you?

    Regards,
    Zeeshan

  10. 3 votes
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    Answered  ·  2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi,

    Thank you for your feedback.

    We will pass this query to our product management team to review.

    Regards,
    Zeeshan

  11. 5 votes
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Jonathan,

    Thank you for your inquiry.

    Currently, this is not possible when using OnePlaceMail for Outlook App. We will pass this request to our product management team to review.

    Regards,
    Zeeshan

  12. 4 votes
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    Answered  ·  3 comments  ·  OnePlaceDocs (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Rob,

    Thank you for your inquiry.

    Can you please provide screenshot to support@oneplacesolutions.com with the steps your following?

    Regards,
    Zeeshan

    zeeshan.ahmed commented  · 

    Hi Jenny,

    Thank you for your inquiry.

    To further understand the issue can you please send screenshots of the steps you follow and the error you receive when opening with adobe acrobat using OnePlaceDocs? please email to support@oneplacesolutions.com

    Regards,
    Zeeshan

  13. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Alvin,

    Thank you for your inquiry.

    Can you please provide us some more information about the issue your facing? please provide any screenshots that may help us resolve your issue.

    Regards,
    Zeeshan

  14. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Paul,

    Thank you for your inquiry,

    Can you please provide screenshots of the steps your following?

    Are you performing a search and are unable to locate the file?

    Regards,
    Zeeshan

  15. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Leah,

    Thanks for your comment and suggestion

    Currently, it is not possible to open multiple OnePlaceDocs windwos.

    I'll add this to our suggestions and we will update this thread once there are any changes.

    Kind regards

    Zeeshan

  16. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Stewart,

    Thank you for your inquiry.

    Currently, switching to SharePoint view takes you to the root item selected in favourites. we will raise this feature request with the product management team and when this feature is added we will advice you.

    Thanks
    Zeeshan

  17. 1 vote
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    Answered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Nick,

    Thank you for your inquiry.

    Can you confirm if your using OnePlaceMail Desktop addin or OnePlaceMail app for Outlook when saving to SharePoint. please provide screenshots

    Thanks
    Zeeshan

  18. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail for Outlook App » Outlook iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi,

    At the moment OneplaceMail App for Outlook is in preview mode, so you can only save emails to SharePoint.

    Thanks
    Zeeshan

  19. 6 votes
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    Answered  ·  1 comment  ·  General (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi Reid,

    This request has been passed to product management to review.

    Thanks
    Zeeshan

  20. 2 votes
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    zeeshan.ahmed commented  · 

    Hi

    Can you please try to delete the PST?

    1. Go to File-->Account settings-->account settings-->Data files and remove OnePlaceMail PST


    2. Close Outlook and then navigate to C:\Users\Username\AppData\Local\OnePlaceSolution and delete OnePlaceMail.pst file
    3. Reopen Outlook, (PST will be created automatically) and see if issue still occurs

    Regards,
    Zeeshan

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