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Kaspersky flagging the executable file as trojan

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Diane M shared this idea  ·   ·  Report…  ·  Admin →
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  • AdminSupport (Admin, OnePlace Solutions) commented  ·   ·  Report

    Hi Diane

    -Anti-virus scanning of OnePlaceDocs-
    • Every release of our software (all our ‘desktop’ products) is submitted to Microsoft for analysis prior to being available to the public.
    • I suspect Kaspersky could have been triggered by the registry key that gets added to Windows to start OnePlaceDocs Explorer when you login to your machine.
    • Submitting ‘oneplacedocsexplorer.exe’ directly to Kaspersky for analysis detects no issues,
    o I implore you to submit the same executable(s) from your machine to double check: Kaspersky Threat Intelligence Portal — Analysis

    -Next Steps-
    • If Kaspersky on your machine still triggers on OnePlaceDocs, you may need to add an exception for it.
    • You may need to investigate whether something else on your machine is infecting executables that are configured to start at login.

    ~AG

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