AdminSupport (Admin, OnePlace Solutions)

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  1. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Mike,

    OnePlaceMail allows you to connect to SharePoint Team sites to save emails to and from Outlook to SharePoint. Currently, the only way to add a SharePoint site is to add a SharePoint site connection and paste in the site collection URL, where you can then add specific locations as favourites.

    Please see video demo here: https://www.oneplacesolutions.com/connect-outlook-to-sharepoint.html

    - Dylan

  2. 1 vote

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    1 comment  ·  OnePlaceLive » Configuring  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. Unfornately, the Legal Matter Management Solution Profiles showcase is not a template that can be deployed using OnePlaceLive, but is a scenario of how Solution Profiles can be utilised to to deliver focused solutions and locations to OnePlaceMail and OnePlaceDocs end-users, providing an intelligent way to look at SharePoint from the perspective of the different business systems/solutions (such as Legal Matter Management) that have been built in SharePoint.

    Solution Profiles is a paid add-on for OnePlaceMail for Desktop and OnePlaceDocs users, and are used for personalising SharePoint for end-users, bringing locations together into a logical structure to allow users to quickly locate and access SharePoint content easily.

    If you require more information on how Solution Profiles and how they work, please see here: https://www.oneplacesolutions.com/solution-profiles.html

    Additionally, if you have any more questions regarding Solution Profiles and how they can be used to meet your requirements, please reach out to the OnePlace Solutions Technical Support team at support@oneplacesolutions.com

    - Dylan

  3. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your comment. I have responded to your support request via email.

    For reference, this looks to be an issue with the .NET Framework. Please see if repairing the .NET Framework resolves the issue.

    Microsoft Repair Tool: https://www.microsoft.com/en-us/download/details.aspx?id=30135

    - Dylan

  4. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ethel,

    Thank you for your comment.

    We do not currently support or recommend saving the same email to multiple locations in SharePoint due to data redundancy concerns. For example, if a user modifies the email item in one location, and it is not modified in the other locations where the email is stored, this can lead to data inconsistency.

    Storing an email in more than one SharePoint location is therefore something our users do not wish to do. Hence why this functionality has not been added within OnePlaceMail for Desktop and the OnePlaceMail App.

    - Dylan

  5. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Uche,

    Thanks for your comment.

    The root issue of this error is that the Office version reference for a key in the registry is pointing to an incorrect value.

    I have emailed you the instructions to resolve this issue.

    - Dylan

  6. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your post. We have responded to your email on this issue.

    - Dylan

  7. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Thank you for your comment.

    Currently, it is only possible to save to one's own OneDrive for Business folder when saving from Outlook using the OnePlaceMail App.

    At this time, we do no support saving to shared folders and shortcut folders, however we will provide an update if anything changes in this area.

    - Dylan

  8. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Dan

    We have not had any reports of this issue nor can we reproduce it. Can you please email support@oneplacesolutions.com and add any more information available on the issue you are encountering.

    Ashley Gregory

  9. 1 vote

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    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    This issue is resolved in the next release. We expect R8.2.0 to be available early next week.

    Ashley Gregory

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    We have replicated this behavior and have begun investigating the cause.

    As usual, if you hold a current subscription or support contract please feel free to submit a support request through our website.

    Ashley Gregory

  10. 0 votes

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi All

    The resolution below is out of date (2013). If you have a current support contract or subscription for OnePlaceMail / OnePlaceDocs please submit a support request on our website for assistance.
    To amend the instructions below:

    -Close OnePlaceDocs/Outlook completely (File > Exit in OnePlaceDocs, otherwise it will stay in your taskbar)
    -In Windows Explorer, navigate to ‘%appdata%\OnePlace Solutions\’ (enter this in the address bar in Windows Explorer without the single quotes)
    -Delete any of the *.XML files that either:
    --Cannot be opened with Notepad
    --Are completely empty when opened with Notepad
    -Re-open OnePlaceDocs/Outlook

    Ashley Gregory

  11. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hello

    The default columns present in SharePoint will show the date the file was uploaded, but if the OnePlaceMail Email Columns are present then OnePlaceMail can automatically promote the date properties from the Email(s) being uploaded to their respective columns in SharePoint (Email Date, Date Received, etc). Please see the documentation noted here:
    https://www.oneplacesolutions.com/help/8.1/installation/email_column_pnp.htm

    Once this has been setup appropriately you can use all of these fields to search and filter emails.

    Ashley Gregory

  12. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Stephen

    This may be caused by a few things. Can you please attempt the following and let me know if it resolves the issue:

    -Navigate to '%appdata%\OnePlace Solutions' in Windows Explorer and backup the files present, then remove the XML files (not the PST file if present) and restart Outlook (this will resolve the error if it is due to configuration corruption)
    -Reinstall OnePlaceMail Lite (this will resolve the error if it is due to component corruption)
    -Create a new Outlook Profile (this will resolve the error if it is due to Outlook Profile corruption)

    Ashley Gregory

  13. 1 vote

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    1 comment  ·  OnePlaceMail for Outlook App » Outlook Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Marriane,

    Thank you for your suggestion.

    I will pass your feedback to product management team to review.

    Regards,
    Zeeshan

  14. 2 votes

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    1 comment  ·  OnePlaceMail for Outlook App » Outlook Windows  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Marianne,

    Thank you for your inquiry.

    As you finish typing the first word and haven't started typing the second one, the search tries to bring back the result based on the first word. Once the search result is shown you could then add a space and type the second word.

    However, I will pass your feedback to the product management team to review.

    Regards,
    Zeeshan

  15. 1 vote

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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminSupport (Admin, OnePlace Solutions) shared this idea  · 

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