AdminSupport (Admin, OnePlace Solutions)

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  1. 1 vote

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    0 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

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    0 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

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    0 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

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    0 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Martins,

    Thank you for your comment. There are no plans currently to be able to filter by date range from the content grid view in OnePlaceDocs or OnePlaceMail, but we will provide an update if there are any changes in this area.

    As a work around, there is the possibility to configure and surface search locations/pages in OnePlaceDocs and OnePlaceMail via Settings > Search (these locations can also be configured centrally via OnePlaceLive Configuration Profiles) which will allow you and your users to quickly connect to locations in SharePoint and find information if their is a requirement to access SharePoint in the browser.

    - DH

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Martins,

    Thank you for your comment. We greatly appreciate your enhancement request.

    Having a pop up message and the ability to enable/disable the pop-up if a user closes the 'Save to SharePoint' window without clicking 'Save' is something we can definitely consider in the future.

    We will update this post if there are any changes in this area.

    - DH

  7. 1 vote

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    1 comment  ·  OnePlaceDocs (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Robert,

    Thank you for your comment.

    Currently, when saving through OnePlaceDocs in Excel only .xlsx and .xlsm files are supported.

    The Product Management team are aware of this and we will provide an update if there are any changes in this area.

    A potential work around is to save the XLSB files to your machine, right-click and select Send to > SharePoint (OnePlaceDocs functionality) to save the file in the required .xlsb format. You can also save XLSB files via OnePlaceMail Desktop (if saving an attachment) or upload directly via OnePlaceDocs Explorer from File Explorer.

    - DH

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ralf,

    Thank you for your comment. We appreciate your enhancement request to have the ability to select multiple values via the MMD column picker. Currently, you can use the search box to find and add these values/terms quickly.

    We will provide an update if there are any changes in this area.

    - DH

  9. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi

    This error usually occurs when one of the XML configuration files becomes corrupted.
    Can you please:
    1. Navigate to ‘%appdata%\OnePlace Solutions’ in Windows Explorer on the afflicted machine
    2. Check whether any of the XML files:
    a. have an issue opening with Notepad /
    b. appear completely blank when opened /
    c. report as ‘0kb’ in size
    3. Delete said XML file(s)

    Please reach out to support@oneplacesolutions.com if you require further assistance

    ~AG

  10. 1 vote

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    1 comment  ·  OnePlaceDocs (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. We appreciate you posting on our UserVoice forum, which will give users the opportunity to vote on this request. Currently, there are no plans for a OnePlaceDocs product for macOS, but if there are any changes in this area I will update this post.

    - DH

  11. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Norbet,

    Thank you for your comment. I will provide an update here once there are any changes in this area, regarding the support for Email Tracking in the OnePlaceMail App and updating the email with the 'Transferred to SharePoint' category once OnePlaceMail for Desktop detects that the email already exists in that same location in SharePoint.

    - Dylan

  12. 2 votes

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Update: R8.4 is now available which supports the ability to copy a document to a new location in SharePoint\ Teams or OneDrive, please find more information here - https://help.oneplacesolutions.com/8.4/oneplacemail/opm-copyitems.htm

    This functionality is supported for SharePoint Online/365, 2019, 2016.

    R8.4 MSI files here - https://help.oneplacesolutions.com/8.4/downloads/download.htm

    - Dylan

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nigel,

    Thank you for your comment. We appreciate your feedback.

    Currently we only support saving emails\attachments to one location at a time. This is to avoid data redundancy, so that their are not duplicates of the same emails stored in different locations.

    However, if you want to store emails\items in different locations in SharePoint, the 'Copy To' functionality will be made available in our next release R8.4. This will allow you to copy items in SharePoint to other locations, but you will only be able to copy to one other location at a time.

    I will provide an update on this post when R8.4 is available.

    - Dylan

  13. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. Currently it is not possible to automatically save emails to a SharePoint location based on previous emails in the email thread saved to that location (unless you were using an Outlook rule to automatically file emails into the required OnePlaceMail location).

    - Dylan

  14. 1 vote

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    9 comments  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ramesh

    This could be because your Administrator has blocked Apps that request Read + Write access in your Microsoft 365 Tenant. Have you reached out to them to clarify why the OnePlaceMail App may be blocked in your Microsoft 365 Tenant?

    ~AG

  15. 1 vote

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    1 comment  ·  OnePlaceMail for Outlook App » New Feature Idea  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Brett

    Thanks for this idea. We'll update this if there is any change in this area.

    Thanks
    Support

  16. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi SKM

    When you open the OnePlaceMail App in Outlook this loads a webpage for the OnePlaceMail App web service we host, if the panel is blank then there may be a network or Outlook issue preventing this happening.

    Please reach out to the OnePlace Solutions support team at support@oneplacesolutions.com so we can troubleshoot and assist further.

    ~AG

  17. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Issue  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    This is an issue on Microsoft's end caused when the user display language is not set to English US and we are trying to sort/filter through over 15/16 subsites in a site collection.

    Any user's encountering this issue please submit a support request and we will respond to you via email. https://www.oneplacesolutions.com/premium-support.html

    - Dylan

  18. 2 votes

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    1 comment  ·  OnePlaceMail for Outlook App » Support  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Matt

    Thank you for your feedback.

    We do have an add-on to the OnePlaceMail Desktop product that performs this function, please see 'Email Tracking' on our website here: https://www.oneplacesolutions.com/email-tracking.html

    If you (or your client) have a subscription for OnePlaceMail Desktop, please submit a support request for further assistance on our website here: https://www.oneplacesolutions.com/premium-support.html

    Unfortunately the Email Tracking functionality is not yet available for the OnePlaceMail App, but this is on our product roadmap to be available in a future update.

    AG

  19. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Clare

    Thank you for your feedback. I can address some of these items now:

    Allow viewing pane for email to be also along bottom of screen rather than just to right hand side.
    -Does this mean the Navigation Tree would be at the top of the screen? (eg horizontal split of nav / preview instead of the current vertical split)

    Permit emails to be deleted from within Outlook rather than only in Sharepoint.
    -This feature is present in our current release. All customers with an active subscription or support contract are welcome to upgrade to the latest release to use this feature, download links are available on our website.

    Allow transfer of emails stored in OnePlaceMail folder to be transferred back into Inbox or other folder within Outlook.
    -This is already possible using the built-in 'Move/Copy to Folder' feature in Outlook, please see the Microsoft documentation here:
    https://support.microsoft.com/en-us/office/move-or-copy-an-item-to-another-folder-19768dfe-86c4-40bf-b82c-1c084b624492

    Let me know if you have any further feedback.

    AG

  20. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ian,

    Thank you for your comment. We will provide an update if there are any changes in this area.

    - Dylan

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