AdminSupport (Admin, OnePlace Solutions)

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  1. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Norbet,

    Thank you for your comment. I will provide an update here once there are any changes in this area, regarding the support for Email Tracking in the OnePlaceMail App and updating the email with the 'Transferred to SharePoint' category once OnePlaceMail for Desktop detects that the email already exists in that same location in SharePoint.

    - Dylan

  2. 2 votes

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Update: R8.4 is now available which supports the ability to copy a document to a new location in SharePoint\ Teams or OneDrive, please find more information here - https://help.oneplacesolutions.com/8.4/oneplacemail/opm-copyitems.htm

    This functionality is supported for SharePoint Online/365, 2019, 2016.

    R8.4 MSI files here - https://help.oneplacesolutions.com/8.4/downloads/download.htm

    - Dylan

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nigel,

    Thank you for your comment. We appreciate your feedback.

    Currently we only support saving emails\attachments to one location at a time. This is to avoid data redundancy, so that their are not duplicates of the same emails stored in different locations.

    However, if you want to store emails\items in different locations in SharePoint, the 'Copy To' functionality will be made available in our next release R8.4. This will allow you to copy items in SharePoint to other locations, but you will only be able to copy to one other location at a time.

    I will provide an update on this post when R8.4 is available.

    - Dylan

  3. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. Currently it is not possible to automatically save emails to a SharePoint location based on previous emails in the email thread saved to that location (unless you were using an Outlook rule to automatically file emails into the required OnePlaceMail location).

    - Dylan

  4. 1 vote

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    9 comments  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ramesh

    This could be because your Administrator has blocked Apps that request Read + Write access in your Microsoft 365 Tenant. Have you reached out to them to clarify why the OnePlaceMail App may be blocked in your Microsoft 365 Tenant?

    ~AG

  5. 1 vote

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    1 comment  ·  OnePlaceMail for Outlook App » New Feature Idea  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Brett

    Thanks for this idea. We'll update this if there is any change in this area.

    Thanks
    Support

  6. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi SKM

    When you open the OnePlaceMail App in Outlook this loads a webpage for the OnePlaceMail App web service we host, if the panel is blank then there may be a network or Outlook issue preventing this happening.

    Please reach out to the OnePlace Solutions support team at support@oneplacesolutions.com so we can troubleshoot and assist further.

    ~AG

  7. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    This is an issue on Microsoft's end caused when the user display language is not set to English US and we are trying to sort/filter through over 15/16 subsites in a site collection.

    Any user's encountering this issue please submit a support request and we will respond to you via email. https://www.oneplacesolutions.com/premium-support.html

    - Dylan

  8. 2 votes

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    1 comment  ·  OnePlaceMail for Outlook App » Support  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Matt

    Thank you for your feedback.

    We do have an add-on to the OnePlaceMail Desktop product that performs this function, please see 'Email Tracking' on our website here: https://www.oneplacesolutions.com/email-tracking.html

    If you (or your client) have a subscription for OnePlaceMail Desktop, please submit a support request for further assistance on our website here: https://www.oneplacesolutions.com/premium-support.html

    Unfortunately the Email Tracking functionality is not yet available for the OnePlaceMail App, but this is on our product roadmap to be available in a future update.

    AG

  9. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Clare

    Thank you for your feedback. I can address some of these items now:

    Allow viewing pane for email to be also along bottom of screen rather than just to right hand side.
    -Does this mean the Navigation Tree would be at the top of the screen? (eg horizontal split of nav / preview instead of the current vertical split)

    Permit emails to be deleted from within Outlook rather than only in Sharepoint.
    -This feature is present in our current release. All customers with an active subscription or support contract are welcome to upgrade to the latest release to use this feature, download links are available on our website.

    Allow transfer of emails stored in OnePlaceMail folder to be transferred back into Inbox or other folder within Outlook.
    -This is already possible using the built-in 'Move/Copy to Folder' feature in Outlook, please see the Microsoft documentation here:
    https://support.microsoft.com/en-us/office/move-or-copy-an-item-to-another-folder-19768dfe-86c4-40bf-b82c-1c084b624492

    Let me know if you have any further feedback.

    AG

  10. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ian,

    Thank you for your comment. We will provide an update if there are any changes in this area.

    - Dylan

  11. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ian,

    Thank you for your comment. We will provide an update if there are any changes in this area.

    - Dylan

  12. 1 vote

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    1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Peter,

    Thank you for your comment.

    Can you please send screenshots of the errors received when previewing a file to support@oneplacesolutions.com?

    - Dylan Hardaker

  13. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Mike,

    OnePlaceMail allows you to connect to SharePoint Team sites to save emails to and from Outlook to SharePoint. Currently, the only way to add a SharePoint site is to add a SharePoint site connection and paste in the site collection URL, where you can then add specific locations as favourites.

    Please see video demo here: https://www.oneplacesolutions.com/connect-outlook-to-sharepoint.html

    - Dylan

  14. 1 vote

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    1 comment  ·  OnePlaceLive » Configuring  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. Unfornately, the Legal Matter Management Solution Profiles showcase is not a template that can be deployed using OnePlaceLive, but is a scenario of how Solution Profiles can be utilised to to deliver focused solutions and locations to OnePlaceMail and OnePlaceDocs end-users, providing an intelligent way to look at SharePoint from the perspective of the different business systems/solutions (such as Legal Matter Management) that have been built in SharePoint.

    Solution Profiles is a paid add-on for OnePlaceMail for Desktop and OnePlaceDocs users, and are used for personalising SharePoint for end-users, bringing locations together into a logical structure to allow users to quickly locate and access SharePoint content easily.

    If you require more information on how Solution Profiles and how they work, please see here: https://www.oneplacesolutions.com/solution-profiles.html

    Additionally, if you have any more questions regarding Solution Profiles and how they can be used to meet your requirements, please reach out to the OnePlace Solutions Technical Support team at support@oneplacesolutions.com

    - Dylan

  15. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your comment. I have responded to your support request via email.

    For reference, this looks to be an issue with the .NET Framework. Please see if repairing the .NET Framework resolves the issue.

    Microsoft Repair Tool: https://www.microsoft.com/en-us/download/details.aspx?id=30135

    - Dylan

  16. 2 votes

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ethel,

    Thank you for your comment.

    We do not currently support or recommend saving the same email to multiple locations in SharePoint due to data redundancy concerns. For example, if a user modifies the email item in one location, and it is not modified in the other locations where the email is stored, this can lead to data inconsistency.

    Storing an email in more than one SharePoint location is therefore something our users do not wish to do. Hence why this functionality has not been added within OnePlaceMail for Desktop and the OnePlaceMail App.

    - Dylan

  17. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Uche,

    Thanks for your comment.

    The root issue of this error is that the Office version reference for a key in the registry is pointing to an incorrect value.

    I have emailed you the instructions to resolve this issue.

    - Dylan

  18. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your post. We have responded to your email on this issue.

    - Dylan

  19. 2 votes

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Thank you for your comment.

    Currently, it is only possible to save to one's own OneDrive for Business folder when saving from Outlook using the OnePlaceMail App.

    At this time, we do no support saving to shared folders and shortcut folders, however we will provide an update if anything changes in this area.

    - Dylan

  20. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Dan

    We have not had any reports of this issue nor can we reproduce it. Can you please email support@oneplacesolutions.com and add any more information available on the issue you are encountering.

    Ashley Gregory

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