AdminSupport (Admin, OnePlace Solutions)

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  1. 1 vote

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    1 comment  ·  OnePlaceMail for Outlook App » New Feature Idea  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Brett

    Thanks for this idea. We'll update this if there is any change in this area.

    Thanks
    Support

  2. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi SKM

    When you open the OnePlaceMail App in Outlook this loads a webpage for the OnePlaceMail App web service we host, if the panel is blank then there may be a network or Outlook issue preventing this happening.

    Please reach out to the OnePlace Solutions support team at support@oneplacesolutions.com so we can troubleshoot and assist further.

    ~AG

  3. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    This is an issue on Microsoft's end caused when the user display language is not set to English US and we are trying to sort/filter through over 15/16 subsites in a site collection.

    Any user's encountering this issue please submit a support request and we will respond to you via email. https://www.oneplacesolutions.com/premium-support.html

    - Dylan

  4. 2 votes

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    1 comment  ·  OnePlaceMail for Outlook App » Support  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Matt

    Thank you for your feedback.

    We do have an add-on to the OnePlaceMail Desktop product that performs this function, please see 'Email Tracking' on our website here: https://www.oneplacesolutions.com/email-tracking.html

    If you (or your client) have a subscription for OnePlaceMail Desktop, please submit a support request for further assistance on our website here: https://www.oneplacesolutions.com/premium-support.html

    Unfortunately the Email Tracking functionality is not yet available for the OnePlaceMail App, but this is on our product roadmap to be available in a future update.

    AG

  5. 1 vote

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Clare

    Thank you for your feedback. I can address some of these items now:

    Allow viewing pane for email to be also along bottom of screen rather than just to right hand side.
    -Does this mean the Navigation Tree would be at the top of the screen? (eg horizontal split of nav / preview instead of the current vertical split)

    Permit emails to be deleted from within Outlook rather than only in Sharepoint.
    -This feature is present in our current release. All customers with an active subscription or support contract are welcome to upgrade to the latest release to use this feature, download links are available on our website.

    Allow transfer of emails stored in OnePlaceMail folder to be transferred back into Inbox or other folder within Outlook.
    -This is already possible using the built-in 'Move/Copy to Folder' feature in Outlook, please see the Microsoft documentation here:
    https://support.microsoft.com/en-us/office/move-or-copy-an-item-to-another-folder-19768dfe-86c4-40bf-b82c-1c084b624492

    Let me know if you have any further feedback.

    AG

  6. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ian,

    Thank you for your comment. We will provide an update if there are any changes in this area.

    - Dylan

  7. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ian,

    Thank you for your comment. We will provide an update if there are any changes in this area.

    - Dylan

  8. 1 vote

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    1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Peter,

    Thank you for your comment.

    Can you please send screenshots of the errors received when previewing a file to support@oneplacesolutions.com?

    - Dylan Hardaker

  9. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Mike,

    OnePlaceMail allows you to connect to SharePoint Team sites to save emails to and from Outlook to SharePoint. Currently, the only way to add a SharePoint site is to add a SharePoint site connection and paste in the site collection URL, where you can then add specific locations as favourites.

    Please see video demo here: https://www.oneplacesolutions.com/connect-outlook-to-sharepoint.html

    - Dylan

  10. 1 vote

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    1 comment  ·  OnePlaceLive » Configuring  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi,

    Thank you for your comment. Unfornately, the Legal Matter Management Solution Profiles showcase is not a template that can be deployed using OnePlaceLive, but is a scenario of how Solution Profiles can be utilised to to deliver focused solutions and locations to OnePlaceMail and OnePlaceDocs end-users, providing an intelligent way to look at SharePoint from the perspective of the different business systems/solutions (such as Legal Matter Management) that have been built in SharePoint.

    Solution Profiles is a paid add-on for OnePlaceMail for Desktop and OnePlaceDocs users, and are used for personalising SharePoint for end-users, bringing locations together into a logical structure to allow users to quickly locate and access SharePoint content easily.

    If you require more information on how Solution Profiles and how they work, please see here: https://www.oneplacesolutions.com/solution-profiles.html

    Additionally, if you have any more questions regarding Solution Profiles and how they can be used to meet your requirements, please reach out to the OnePlace Solutions Technical Support team at support@oneplacesolutions.com

    - Dylan

  11. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your comment. I have responded to your support request via email.

    For reference, this looks to be an issue with the .NET Framework. Please see if repairing the .NET Framework resolves the issue.

    Microsoft Repair Tool: https://www.microsoft.com/en-us/download/details.aspx?id=30135

    - Dylan

  12. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Ethel,

    Thank you for your comment.

    We do not currently support or recommend saving the same email to multiple locations in SharePoint due to data redundancy concerns. For example, if a user modifies the email item in one location, and it is not modified in the other locations where the email is stored, this can lead to data inconsistency.

    Storing an email in more than one SharePoint location is therefore something our users do not wish to do. Hence why this functionality has not been added within OnePlaceMail for Desktop and the OnePlaceMail App.

    - Dylan

  13. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Uche,

    Thanks for your comment.

    The root issue of this error is that the Office version reference for a key in the registry is pointing to an incorrect value.

    I have emailed you the instructions to resolve this issue.

    - Dylan

  14. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh,

    Thank you for your post. We have responded to your email on this issue.

    - Dylan

  15. 2 votes

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    2 comments  ·  OnePlaceMail for Outlook App » Enhancement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Thank you for your comment.

    Currently, it is only possible to save to one's own OneDrive for Business folder when saving from Outlook using the OnePlaceMail App.

    At this time, we do no support saving to shared folders and shortcut folders, however we will provide an update if anything changes in this area.

    - Dylan

  16. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Dan

    We have not had any reports of this issue nor can we reproduce it. Can you please email support@oneplacesolutions.com and add any more information available on the issue you are encountering.

    Ashley Gregory

  17. 1 vote

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    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    This issue is resolved in the next release. We expect R8.2.0 to be available early next week.

    Ashley Gregory

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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Nilesh

    We have replicated this behavior and have begun investigating the cause.

    As usual, if you hold a current subscription or support contract please feel free to submit a support request through our website.

    Ashley Gregory

  18. 0 votes

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi All

    The resolution below is out of date (2013). If you have a current support contract or subscription for OnePlaceMail / OnePlaceDocs please submit a support request on our website for assistance.
    To amend the instructions below:

    -Close OnePlaceDocs/Outlook completely (File > Exit in OnePlaceDocs, otherwise it will stay in your taskbar)
    -In Windows Explorer, navigate to ‘%appdata%\OnePlace Solutions\’ (enter this in the address bar in Windows Explorer without the single quotes)
    -Delete any of the *.XML files that either:
    --Cannot be opened with Notepad
    --Are completely empty when opened with Notepad
    -Re-open OnePlaceDocs/Outlook

    Ashley Gregory

  19. 1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hello

    The default columns present in SharePoint will show the date the file was uploaded, but if the OnePlaceMail Email Columns are present then OnePlaceMail can automatically promote the date properties from the Email(s) being uploaded to their respective columns in SharePoint (Email Date, Date Received, etc). Please see the documentation noted here:
    https://www.oneplacesolutions.com/help/8.1/installation/email_column_pnp.htm

    Once this has been setup appropriately you can use all of these fields to search and filter emails.

    Ashley Gregory

  20. 1 vote

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    1 comment  ·  General OnePlace Solutions  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminSupport (Admin, OnePlace Solutions) commented  · 

    Hi Stephen

    This may be caused by a few things. Can you please attempt the following and let me know if it resolves the issue:

    -Navigate to '%appdata%\OnePlace Solutions' in Windows Explorer and backup the files present, then remove the XML files (not the PST file if present) and restart Outlook (this will resolve the error if it is due to configuration corruption)
    -Reinstall OnePlaceMail Lite (this will resolve the error if it is due to component corruption)
    -Create a new Outlook Profile (this will resolve the error if it is due to Outlook Profile corruption)

    Ashley Gregory

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