"root element is missing"
Hi,
One of our users is getting the error "Root element is missing" in Outlook.
And the oneplace plugin does not work. Is there any way to fix this without having to reinstall oneplace? He has made quite a few links which will probably have to be done again if we reinstall. Thanks
Error: The OnePlaceMail Outlook addin encountered an error and could not be initialised.
Error: Root element is missing.
Application: System.Xml
Method: Void Throw(System.Exception)
Stack Trace: at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMClientIntegration.GetSettingsUpdatesConfigXmlDocument()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization.SetSettingsUpdatesAndSolutionProfilesInitialGlobals()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ContentSynchronization..ctor(Boolean enableTimers)
at FileToWSSOutlookAddIn.ThisAddIn.e(Object A0, EventArgs A1)
-
AdminSupport (Admin, OnePlace Solutions) commented
Hi
This error usually occurs when one of the XML configuration files becomes corrupted.
Can you please:
1. Navigate to ‘%appdata%\OnePlace Solutions’ in Windows Explorer on the afflicted machine
2. Check whether any of the XML files:
a. have an issue opening with Notepad /
b. appear completely blank when opened /
c. report as ‘0kb’ in size
3. Delete said XML file(s)Please reach out to support@oneplacesolutions.com if you require further assistance
~AG