Outlook and Excel crash when OnePlace-Addin is enabled (8.6 / 8.6.1)
Since a few days I experience regular (every 15 minutes) Appcrashes of Office application swith an activated OnePlace-AddIn.
Below you see entries form the Application Eventlog for Outlook and Excel.
I have already updated from OnePlace 8.6 to 8.6.1, but the problem persists.
Do you have any suggestions?
Application: OUTLOOK.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
at System.Xml.XmlDocument.Load(System.IO.Stream)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()
Exception Info: System.TypeInitializationException
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireNextTimers()
at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)
Application: EXCEL.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Xml.XmlException
at System.Xml.XmlTextReaderImpl.Throw(System.Exception)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(System.Xml.XmlDocument, System.Xml.XmlReader, Boolean)
at System.Xml.XmlDocument.Load(System.Xml.XmlReader)
at System.Xml.XmlDocument.Load(System.IO.Stream)
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase.b()
at Scinaptic.OnePlaceMail.API.Core.ConfigurationBase..ctor(System.String)
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..ctor()
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration..cctor()
Exception Info: System.TypeInitializationException
at Scinaptic.OnePlaceMail.API.Core.CommonConfiguration.get_Instance()
at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.a()
at Scinaptic.OnePlaceMail.API.Core.CustomTelemetryProcessor.Process(Microsoft.ApplicationInsights.Channel.ITelemetry)
at Microsoft.ApplicationInsights.TelemetryClient.Track(Microsoft.ApplicationInsights.Channel.ITelemetry)
at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.Send()
at Microsoft.ApplicationInsights.Extensibility.Implementation.Tracing.HeartbeatProvider.HeartbeatPulse(System.Object)
at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.TimerQueueTimer.CallCallback()
at System.Threading.TimerQueueTimer.Fire()
at System.Threading.TimerQueue.FireNextTimers()
at System.Threading.TimerQueue.AppDomainTimerCallback(Int32)
-
Norbert P. commented
The file %AppData%\OnePlace Solutions\CommonConfig.xml contained complete garbage (just NUL-values) instead of XML.
Deleting the file and restarting Outlook and Excel resolved the problem.