License file removed
We received a license (restricted to 10Persons) for OnePlaceMail, OnePlaceDocs and OnePlaceLive and we have done the necessary steps for licensing and everything works just fine. Only, every day this license item (with .lic attachement) is being removed automatically from the license list... Why is that?
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1245680/licenseremoved.png?1438068537
kenny vandemoortele
shared this idea
-
Elissa
commented
Hi Kenny
Thank you for your inquiry and screenshot.
We only access the license list to reference the file there. We do not remove any items from any list/library in SharePoint.
Are you able to send a screenshot of the license list in SharePoint?
We may need to set up a screenshare for further troubleshooting. Please email me at mailto:support@oneplacesolutions.com to set up a suitable time.
Kind regard
Elissa