Elissa

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  1. 3 votes
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    Bug Resolved  ·  6 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    HI Ken

    Apologies! We missed this one. The OLE error is a little obscure I am glad you found removing the InfoPath folders resolves this.

    Kind regards

    Elissa

  2. 4 votes
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    1 comment  ·  OnePlaceMail for Outlook App » Outlook OWA  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Rob

    We’re pleased to update this item, with the information that it is now possible to capture some additional custom columns when saving to SharePoint using the OnePlaceMail app for Outlook.

    Kind regards

    Elissa

    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Rob

    Thanks for your feedback.

    At this stage the app is in preview, so we aim to be adding to, and enhancing the features and capabilities that are available.

    If you have the OnePlaceMail addin you should be able to view the eml messages that are stored in SharePoint - by browsing to the document library.

    I do not have a definite time frame I can tell you right now as to when additional metadata will be available - but I will leave this thread open so we can update it as this feature becomes available.

    Please let us know any other comments/thoughts you might have - we appreciate the feedback.

    Kind regards

    Elissa

  3. 1 vote
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    Being Considered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hey Olivia,

    Just updating this thread, as this moved to email.

    We can see there is an issue when the document ID setting is applied in OnePlaceMail and then copying the link from an email to word/excel document.

    This is now placed on our backlog to be reviewed by the development team.

    We'll update this thread once this has been resolved.

    Kind regards

    Elissa

  4. 2 votes
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    Announcement  ·  0 comments  ·  General (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa shared this idea  · 
  5. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Anne

    Thank you for your inquiry.

    Recently uploaded emails can be viewed via the recents area of the Outlook Navigation pane.

    Emails can also be located using search and or filtering feature via the OnePlaceMail ' Save to SharePoint' dialogue / SharePoint navigation tree.

    Please find further information relating to search here: http://www.scinaptic.com/support/0132.html

    I hope this assists, and please let me know if you have any further queries.

    Kind regards

    Elissa

  6. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Dave

    Thank you for your inquiry. This feature can be modified in our Enterprise Edition, however is not configurable in Express version. 

    Kind regards

    Elissa

  7. 1 vote
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    2 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi M

    Thank you for your inquiry.

    I can confirm that this functionality is still part of OnePlaceMail Lite.

    Kind regards

    Elissa

  8. 1 vote
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    9 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Roberto

    Thank you for the update. 3

    Please let me know if you have any further issues

    Kind regards

    Elissa

    Elissa commented  · 

    Hi Roberto

    Sorry you are still having difficultires.

    The regedit value for loadbehavior should be 3.

    Are you able to check at HKEY_LOCAL_MACHINE_\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail if there is an entry here, please make sure it is a '3' as well.

    If this does not help, please email me at mailto:support@oneplacesolutions.com and we can set up a screen share to further troubleshoot.

    Kind regards

    Elissa

    Elissa commented  · 

    Hi Roberto

    Thank you for the update.

    There are many reasons why an addin might not appear.

    Please let me know the outcome after running the repair on office. If this does not resolve the issue, we can set up a screen share to assist further.

    Kind regards

    Elissa

    Elissa commented  · 

    Hi Roberto

    Thank you for your inquiry and screenshots.

    Can you please refer to the following KB, and advise if this does not resolve the issue?

    http://www.oneplacesolutions.com/support/0032.html

    Please ensure you have the pre-requisite: Microsoft VIsual Studio Tool for Office (VSTO) installed. This can be downloaded here:

    http://go.microsoft.com/fwlink/?LinkId=158918

    Kind regards

    Elissa

  9. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Paul

    Thank you for your post. 

    Currently, OnePlaceMail will present libraries and lists that the user has read access to in SharePoint. 

    The ability to restrict the locations that appear is currently on our product backlog.  I have made a note to update this thread once there has been any change in this area. 

    Kind regards

    Elissa 

  10. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Tony

    Thank you for your inquiry.

    The column Em Has Attachment displays whether the email has an attachment included.

    This can be accessed via opening the email, and then selecting the attachment.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1166382/images.png?1425444050

    Kind regards

    Elissa

  11. 2 votes
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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi S[rtstr

    Our documentation for release 7.0 can be found via our website.

    Please visit at http://www.oneplacesolutions.com/

    Documentation can be located under Support and Resources, then Product Documentation.

    The information you are looking for, will be found under the Central Configuration section.

    Kind regards

    Elissa

  12. 1 vote
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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    HI Geert

    Can you please confirm the version of OnePlaceMail you have installed?

    Also, can you please confirm whether there are any managed metadata columns in this document library?

    Upgrading to our latest release, R7.2 should resolve this issue.

    You can download this upgrade via our website at http://www.oneplacesolutions.com

    Kind regards

    Elissa

  13. 1 vote
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    Being Considered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Jude

    Thanks for the updated information.

    Could you please send a copy of the config.xml (found at (c:\users\\appdata\roaming\scinaptic\oneplacemail\ ) as well as a logging report (Set via Outlook, OnePlaceMail tab, OPM Settings, Outlook, and select "Enable Application Support Logging")

    Once enabled, could you try to access the library in question via Outlook and generate the error.

    You can locate this error report via the link in OPM settings. Please send both to mailto:customerservice@scinaptic.com

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/951833/logging_small.png?1378354803

    Thanks

    Elissa

    Elissa commented  · 

    Hi Jude

    Are you able to provide a screen shot of the library in which you are trying to expand (via your browser), and confirm whether you can browse to this area directly in SharePoint.

    Kind regards

    Elissa

  14. 1 vote
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    Being Considered  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    Hi Annike

    Thank you for your inquiry.

    Can you please confirm you can access this location in via SharePoint in the browser?

    In regards to the config.xml, please browse to C:\\Appdata\Roaming\One Place Solutions, and copy the commonConfig.xml from this location.

    Please delete the original, and then restart Outlook.

    Please let me know the outcome

    Kind regards

    Elissa

  15. 1 vote
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    Being Considered  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa supported this idea  · 
    Elissa commented  · 

    HI Mike

    Thank you for this great suggestion. I will add this to our product backlog and will update this thread when there are any changes with the preview.

    Kind regards

    Elissa

  16. 0 votes
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    Being Considered  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa commented  · 

    Hi Jono

    Thanks for this information. I haven't seen this error before... are you able to email me at mailto:support@oneplacesolutions.com so we can set up a screen-share?

    Kind regards

    Elissa

    Elissa commented  · 

    Hi Jono

    Thanks for adding the screenshot.

    Are you able to confirm if you see this error when you view the location via the PST in Outlook? (Does it only happen when trying to Insert from SharePoint" )

    Kind regards

    Elissa

  17. 0 votes
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    Answered  ·  3 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa commented  · 

    Hi Simon

    Thank you for this information. There is no switch for this, nor anyway to configure this part of OnePlaceDocs. This can only be turned on/off in the settings dialogue box  of OnePlaceDocs. 

    Kind regards

    Elissa

    Elissa commented  · 

    Hi Simon

    Thanks for your inquiry. Can you please advise what version of OnePlaceMail you are currently using?

    We don't have a SDK for the current release platform R7.x

    Kind regards

    Elissa

  18. 0 votes
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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa commented  · 

    Hey Jerry

    Thanks for your inquiry.

    Regarding the 365 Group, we do not show private groups.Is this group set to private?

    Do you receive any message when you attempt to access the SharePoint site?

    Kind regards

    Elissa

  19. 0 votes
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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa commented  · 

    Hi Alan

    Thank you for your inquiry.

    Can you please confirm whether your mail and SharePoint account are both in running in 365?

    Kind regards

    Elissa

  20. 1 vote
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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Elissa commented  · 

    Hi F

    This is the default behaviour in Office to deal with attachments.

    Sending an attachment as a link to the item in SharePoint, minimises data in Outlook and helps the file remain in SharePoint for collaboration.

    if the file is sent as an attachment, then Word/Excel etc will open the attachment as read only.

    There is no way to overwrite how Office handles the attachment.

    If you have OnePlaceDocs, and open the file from the Docs Explorer, this will open the file in edit mode.

    Kind regards

    Elissa

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