Hi Roberto

Thank you for the update. 3

Please let me know if you have any further issues

Kind regards

Elissa

I had not noticed that the computer was testing office had no service pack 3. Also apply updates window. I'll see the rest of computers that had problems. I will report. Computer of test installation is ok

Hi Roberto

Sorry you are still having difficultires.

The regedit value for loadbehavior should be 3.

Are you able to check at HKEY_LOCAL_MACHINE_\Software\Microsoft\Office\Outlook\Addins\OnePlaceMail if there is an entry here, please make sure it is a '3' as well.

If this does not help, please email me at mailto:support@oneplacesolutions.com and we can set up a screen share to further troubleshoot.

Kind regards

Elissa

allow me to change the value but the run outlook is further modified, is it by privileges on registration or account that installed ?. this does not occur on all computers, is the version of Office? https://d2r1vs3d9006ap.cloudfront.net/s3_images/1280042/1.JPG?1442846275" rel="nofollow">

No changes. looking regedit behavior outlook addins not have the code that corresponds to the addin is activated.It is something like that possible?

Hi Roberto

Thank you for the update.

There are many reasons why an addin might not appear.

Please let me know the outcome after running the repair on office. If this does not resolve the issue, we can set up a screen share to assist further.

Kind regards

Elissa

I did everything indicated. No changes have I only need to repair office. if that does not work I do not know what more can be. Thanks, ¿nobody have the solution?

Hi Roberto

Thank you for your inquiry and screenshots.

Can you please refer to the following KB, and advise if this does not resolve the issue?

http://www.oneplacesolutions.com/support/0032.html

Please ensure you have the pre-requisite: Microsoft VIsual Studio Tool for Office (VSTO) installed. This can be downloaded here:

http://go.microsoft.com/fwlink/?LinkId=158918

Kind regards

Elissa

It appears to select the complement but not activated