AdminElissa C (Admin, OnePlace Solutions)

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  1. 2 votes
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    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Marilyn,
    Sorry I missed this one.

    You can configure OnePlaceMail to not truncate the subject line to 45 characters. This can be configured through OnePlaceLive, and this setting can be deployed centrally to all users.

    The email subject is captured to a single line of text, so there will be some shortening if the subject exceeds 255 characters.

    Kind regards
    Elissa

  2. 1 vote
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    3 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi

    Thank you for adding this item. In OnePlaceDocs, you are able to create or open a word document and select "Save As" which allows you to then specify the file type as a PDF format.

    When this is selected, the word document will be converted to a PDF and you are then able to save this to SharePoint.

    Further information can be found here: https://www.oneplacesolutions.com/help/8.0/oneplacedocs/user-guide-oneplacedocs-microsoft-office-integration-with-sharepoint.htm

  3. 2 votes
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    Announcement  ·  0 comments  ·  General OnePlace Solutions » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  4. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Zach

    Thank you for the feedback and feature request.
    These are great ideas, as you mention this is available in OnePlaceDocs but would be great to see this available in OnePlaceMail Desktop too.

    I will update this thread as there are any changes

    Kind regards
    Elissa

  5. 0 votes
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    4 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hey Nigel

    Sorry I missed this one. The send & file is set to show the save window, once the email lands in the user's sent items. If this takes longer than 45seconds then the window will not appear. This timeout can be extended through the Configuration Profile setting. The item to configure is 'Time threshold for 'Save to SharePoint' prompt on sent emails.

    Hope this helps, should you have any other questions please let us know

    Kind regards

    Elissa

  6. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Melis

    Currently it is only possible to save a single email. Once this feature is available, we will update this thread.

    Kind regards

    Elissa

  7. 1 vote
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    7 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Kat

    I will email you these instructions

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Richy

    Thanks for your comment.

    The root issue of this error is that the version reference for a key in the registry is pointing to an incorrect value.

    For simplicity, I will email you these steps to resolve this issue.

    kind regards
    Elissa

  8. 0 votes
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    Answered  ·  7 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi
    There are a few variables that can cause this message to appear and the solution varies depending on the cause of the error. Please email us at support at oneplacesolutions dot com and we will be able to resolve this issue. 

    Kind regards

    Elissa

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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Greg

    This error can appear for a few reasons. Are you able to please contact us at support at oneplacesolutions.com and send a screenshot through?

    Thanks

    Elissa

  9. 2 votes
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    Announcement  ·  0 comments  ·  OnePlaceMail for Outlook App » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  10. 1 vote
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    Announcement  ·  0 comments  ·  General OnePlace Solutions » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  11. 1 vote
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    0 comments  ·  OnePlaceMail for Outlook App » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  12. 1 vote
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    Announcement  ·  1 comment  ·  General OnePlace Solutions » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  13. 3 votes
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    0 comments  ·  OnePlaceMail for Outlook App » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
    AdminElissa C (Admin, OnePlace Solutions) shared this idea  · 
  14. 1 vote
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    1 comment  ·  OnePlaceDocs (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Evan
    Thanks for your inquiry.

    It is possible to set this location centrally and deploy to all users through the OnePlaceLive Configuration Profile. The setting to update is SharePoint Search Service URL.

    By default, OnePlaceMail will use the search service for the first site collection added in the navigation tree. The above setting can specify the search service url you would like to use, which does also drive the suggested locations that are automatically returned.

    if you have not created a OnePlace Solutions admin site, or set up the configuration profile before please let us know and we will be happy to assist.

    Further information can also be found here:
    https://www.oneplacesolutions.com/central-configuration.html
    https://www.oneplacesolutions.com/help/7.10/ops/confservice/configurationservice.htm

    Kind regards

    Elissa

  15. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Thanks for this idea! 

  16. 3 votes
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    1 comment  ·  OnePlaceMail (Desktop) » Announcement  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Melvin,

    It is possible to relabel the buttons in OnePlaceMail to appear in another language, have you installed the OnePlaceLive client on your machine?

  17. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Joe

    Thanks for the inquiry, a subsite should be able to be saved as a favourite location - just to confirm the subsite can be added as a connection by selecting "Advanced"

    if you are still having issues, please contact me at support at oneplacesolutions.com

  18. 1 vote
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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Hi Joe

    Thanks for the inquiry. Can you please confirm the version of OnePlaceMail you are using? This can be found in OnePlaceMail > Settings > About.

    Also, can you please confirm how you saved the email to SharePoint, did you drag/drop or use the buttons?

    Thanks

    Elissa

  19. 1 vote
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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop) » Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    The following KB can provide some steps and information on how to connect your OneDrive account to OnePlace Solutions.

    Option 1 : is to take advantage of creating a Solution Profile search item to provision OneDrive to all users.

    Option 2: Allows you to add a OneDrive connection to your OnePlace Solutions navigation tree

    Link here https://www.oneplacesolutions.com/support/kb0152-connect-onedrive-to-oneplace-solutions.html

    Thanks
    Elissa

  20. 2 votes
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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
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    AdminElissa C (Admin, OnePlace Solutions) commented  · 

    Thanks for the suggestion and feedback - we'll update this thread as soon as there any changes on this.

    Kind regards
    Elissa

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