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An error has occurred deploying configuration updates.

What is this below? And how do I fix it?

Also why doesn't OnePlace support ever get back to. I sent in a support ticket last Friday and today is Wednesday. That's to long to contact me back.

An error has occurred deploying configuration updates.

Error: Object reference not set to an instance of an object.

Application: Scinaptic.OnePlaceMail.API.ClientIntegration

Method: Void c(System.Xml.XmlDocument)

Stack Trace: at Scinaptic.OnePlaceMail.API.ClientIntegration.ConfigUpdateFileProcessor.c(XmlDocument A_0)

at Scinaptic.OnePlaceMail.API.ClientIntegration.ConfigUpdateFileProcessor.a(XmlDocument A0, String A1)

at Scinaptic.OnePlaceMail.API.ClientIntegration.ConfigUpdateFileProcessor.ProcessConfigUpdates() https://d2r1vs3d9006ap.cloudfront.net/s3_images/1542077/OnePlaceError.JPG?1485352113

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Billy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • AdminElissa C (Admin, OnePlace Solutions) commented  ·   ·  Flag as inappropriate

    Hi
    There are a few variables that can cause this message to appear and the solution varies depending on the cause of the error. Please email us at support at oneplacesolutions dot com and we will be able to resolve this issue. 

    Kind regards

    Elissa

  • Tech commented  ·   ·  Flag as inappropriate

    we are also receiving this error message - was a solution ever found? i dont see it posted anywehre

  • Natasha commented  ·   ·  Flag as inappropriate

    Hi,

    We are receiving the exact same error on a few of our client machines. This is also after installing the latest update.

    Kind Regards,
    Natasha

  • Elissa commented  ·   ·  Flag as inappropriate

    Hi Billy

    I apologise for the delayed response.

    As we are communicating via email, I will update this thread once we have a resolution.

    Kind regards

    Elissa

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