James Fox

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    Answered  ·  8 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    There are also msi switches you can use to set the licence list url and OnePlace Solution Site URL (for pulling down any subsequent configurations via the config_update.xml file). With OnePlaceLive you can save the config_update in a central list and these configurations will be consumed.

    The msi switch are as follows:

    http://www.oneplacesolutions.com/help/current/#?id=4055

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1304488/msi-switch.png?1446599853

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    As Elissa mentions, the Insert from SharePoint window includes file preview (R7.2). As at R7.0 the 'open' button was replaced with the 'Explore' button. The Explore button launches the Docs Explorer window (which includes file preview) allowing you to open and perform many other actions also...

    If you're using OnePlaceMail Lite (previously known as Express), the Explore button will not be available as this is part of the OnePlaceDocs product. If you're a client upgrading from OnePlaceMail 6.x (previously known as OnePlaceMail Enterprise Edition) to OnePlace Solutions suite of products, please contact customer service for licensing information. customerservice (at) oneplacesolutions.com

    Regards,

    James

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Thank you for your feedback. We will take this on-board.

    As at Release 7.x we’ve re-branded and launched two additional products as part of the OnePlace Solutions suite of products. In addition to OnePlaceMail we also now have OnePlaceDocs and OnePlaceLive. When launching R7.1, we reintroduced the free offering (previously known as OnePlaceMail Express on the R6.x platform) as OnePlaceMail Lite. This is a cut-down version of OnePlaceMail and provides a great amount of capability at a zero license fee. We’ve provided a 100% free offering now since July 2011 and are proud to support many organisations who don’t have a budget to procure the paid release but enjoy the benefits offered on the free version.

    Now that we have a broader product mix, and intent on keeping a free Lite version of OnePlaceMail in the market, we wanted to ensure all customers experience and understand the full edition (including OnePlaceMail, OnePlaceDocs, OnePlaceLive) prior to using OnePlaceMail Lite. We found many customers using the previous Express edition were not aware of the greater capabilities of the full product and the risk of this is even more so with the three products now on offer.

    On completion of the 30-day free trial, all customers will have the option to downgrade to OnePlaceMail Lite, extend the trial (on discussion re: your project timeline), uninstall or purchase licenses. We understand it will be a pain for some customers to uninstall and reinstall but felt it was a small price to pay for the capabilities provided in the free offering. Obviously in the paid release we don’t enforce updates or have other restriction which are part of the free offering.

    Note: A user can move from OnePlaceMail Lite 7.x to the next OnePlaceMail Lite point release directly (not needing to go through the full product evaluation process as per the first process).

    Please let us know if you can suggest a way we can change the process to meet both our business objectives and also keep OnePlaceMail Lite free and valuable to our clients. Again, thank you for voicing your opinion - we would like to hear from others on this forum and will also canvas other opinions outside the forum.

    Kind Regards,

    James

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    Being Considered  ·  9 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Simon,

    In OnePlaceMail R6.6 the Windows Explorer SendTo can be reinstated by:

    1. Ensure OnePlaceMail is running within Microsoft Outlook

    2. Close Outlook

    3. From Windows Run type" Shell:SendTo and confirm the 'SharePoint' link is not listed

    4. Restart Outlook

    Restarting Outlook (with the OnePlaceMail addin enabled) should reinstate the SendTo link.

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    4 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Moris,

    Can you also confirm:
    Are you using SharePoint 2010 or SharePoint 2013?Is this occurring for all Managed Metadata Columns?Is this occurring for all users?
    James

    James Fox commented  · 

    Can you perform the following:
    Go to the SharePoint Terms & Taxonomy storeSelect the Managed Metadata anchor pointAdd a ‘dummy/test’ Term Remove the ‘dummy/test’ Term
    Test the type ahead again via OnePlaceMail and let me know the result.

    James

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    8 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Mike,

    Are you using the 'Default Credentials' in the OnePlaceMail - Settings - Credentials tab?  

    If you test a right-click SendTo for a file on your root c:\ drive, do you receive the same error?

    James

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    10 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Gordon,
    Reply
    Can you confirm if you have any RSS feeds setup in Outlook?  If so, can you try removing the feeds, restart Outlook and test to see if the issue has been resolved?

    See - Re Removing RSS feeds:
    http://office.microsoft.com/en-au/outlook-help/unsubscribe-from-an-rss-feed-HA010354977.aspx?CTT=5&a... 

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    16 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Yes, that will achieve the same thing. Keep in mind end user security to update this file in the program files location may be restricted... otherwise, this is the value the switch is setting. .

    James Fox commented  · 

    On SP2010 and SP2013, it offers the following:

    - External Data Column support/BCS

    - List Level Validation

    - Formula validation on Columns (not to be confused with normal required column as this is support with the client only)

    On Office 365 they are not applicable and on SP 2007 they are required.

    note: If you install the R6.x client you won't need a license key for 30 days (the software is fully functional). In your case (given you have a legacy server component) you will need to install via the msi with the ForceClientOnly="true" switch, otherwise the client will want you to upgrade the server.

    We're happy to talk about your specific environment etc... offline, but generally we recommend running in client only mode/without installing anything on the server. As this provide for simpler upgrades and same capabilities regardless of your servers being on-premise or in the cloud/Office 365.

    Just fro clarity, if you didn't have the server component already installed you would not need to worry about the ForceClientOnly switch.

    James Fox commented  · 

    Hi Robert,

    The server component is only required if you're running SP 2007.  If you have SP 2010, 2013 or Office 365, you may like to consider deploying the 6.x client with the ForceClientOnly="true" switch - see:  http://www.scinaptic.com/support/0069.html .  With this switch, the OnePlaceMail will ignore the serve component.  After you've tested R6.x and deployed to all machines in this mode, you can simply remove the old server component as it's no longer required.

    Note: You will require a new license key when upgrading to R6.x.  Assuming you have current support/maintenance, there is no cost as support/maintenance includes all minor/major upgrades.  Please complete the step in the following kb:  http://www.scinaptic.com/support/0068.html  to request a new license key. We recommend creating a new list in SharePoint/Office 365 for the 6.x key.

    Note: when deploying OnePlaceMail as per the article:  http://www.scinaptic.com/support/0069.html  you can include a LicenseLocation switch for the new license list url.

    Running a R6.x server with a 4.x client is not part of our test scripts.  So i cant confirm this would work. However, the intention is for the server to be backward compatible.

    I hope you enjoy R6.6. 

    Regards,
    James

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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi James,

    If I understand the question correctly, I can think of 2 options to meet your requirement:

    Option 1: Location Level Defaults

    -------------------------------------------

    Assuming you're using SP 2010 or SP 2013 you could use a SharePoint Location Level Default on a Column in the SharePoint Library or Content Type (you could possibly script the default value as part of your site provisioning). The location level default value will be set as the default value on the saved items. OnePlaceMail also allows you to suppress columns from appearing in the 'Save to SharePoint' window (if you don't want the user changing). Alternatively, you can set the location to never prompt the user to tag the content with custom metadata, therefore, the emails will be saved with the captured email attributes along with the default values... but the use is not prompted. Note: You could also use Document Sets to achieve a similar thing.

    Option 2: OnePlaceMail SDK

    --------------------------------------

    OnePlaceMail provides an SDK with a number of Events you can hook into within the API. You could write your own code on one of these events to achieve your requirement. Please refer to: http://www.scinaptic.com/support/0081.html

    Can you confirm if the above assists with your question?

    James

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    5 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Robert,

    Using OnePlaceMail you can drag/drop email attachments from an email message into SharePoint (via the OnePlaceMail folders on the left navigation of Outlook). In Outlook 2010 or Outlook 2013 you can also right-click on the attachments to save into SharePoint.

    When saving attachments to SharePoint the email attributes of the email the attachment comes from are also captured and promoted to the SharePoint columns.

    Once an attachment is in SharePoint as an Item, the SharePoint document management capabilities are available and also the ability to use the OnePlaceMail 'Insert from SharePoint' for sending either links or attachments of the items in SharePoint.

    The hope the above assists as option for meeting your requirement.

    Regards,

    James

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    2 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    OnePlaceMail licensing is non-concurrent. It's based on named users and allows you to transfer users under scenarios where a person leaves the organisation.

    The express edition maximum user count is enforced via the End user license agreement. If you require greater than 25 users, you’re welcome to upgrade to the Enterprise edition of OnePlaceMail.

    Please email info scinaptic.com if you would like a call to discuss your requirements and how we can assist.

    Regards,

    James

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    Answered  ·  4 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    OnePlaceMail R6.3 has been launched with support for Business Connectivity Services (BCS) - See http://www.scinaptic.com/news/tighter-integration-with-business-workflows-and-line-of-business-systems.html

    James Fox commented  · 

    We are currently working on R6.2 of OnePlaceMail. This release includes some exciting enhancements and will be available mid/end June.

    As part of R6.2, we have developed BCS Column support to a point where we know are technically happy with what is achievable. However to meet our release scheduled for R6.2, the BCS support has been moved into the R6.3 release. R6.3 will be a short cycle development where BCS is the key enhancement (approx 4 weeks after R6.2 given we are at advanced stages of the BCS development.).

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    7 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Justin,

    Thank you for your feedback.

    I understand your need with regard to retaining a familiar experience for your end users in addition to providing performance.

    I can see a clear case for providing both:

    1. A web interface to SharePoint as we currently provide (with the ability to provide a minimal view or as provided in SharePoint 2013: Focus on Content option)

    2. A tabular view similar to the OnePlaceMail Insert from SharePoint, Open from SharePoint windows

    We are currently working on R6.3 (being released shortly) and have some enhanced capabilities planned for the tabular views in the other windows. These capabilities could naturally flow through to an option of providing a tabular view when browsing SharePoint from the left navigation of Outlook.

    You're 100% correct that we are providing SharePoint via a web browser in Outlook at the moment. The upside of this approach is the experience for the end user is the same as SharePoint via a web browser. Therefore, all branding, customisations, web parts, search and functionality such as check-in/check-out, workflow etc.. is available. OnePlaceMail also provides the ability to manage favourite SharePoint locations (libraries, lists, folders or document sets) and have Recent locations presented on the left navigation of Outlook.

    We will take your feedback for providing an option to browse SharePoint from the left navigation via a tabular view or via a web browser into our next sprint meeting.

    Thank you again for your input.

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    8 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Jarrad,

    A few questions:

    - Are you running SharePoint 2007 or SharePoint 2010?

    - Is this happening for all users when saving to the location?

    - Can you save to any other location successfully?

    - Can you save to other locations without issues?

    - Is this occurring consistently? / can provide steps to repeat the issue?

    Are you in a position to consider upgrading to Release 6.1?

    http://www.scinaptic.com/support/0006.html

    See Release Notes: http://www.scinaptic.com/support/oneplacemail-release-notes.html

    What's new in Release 6.1:

    http://www.scinaptic.com/news/oneplacemail-r61-outlook-sharepoint-integration-enhancements.html

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hello,

    At this time, the Entry pack (allowing up to 10 users) is the minimum purchase of the OnePlaceMail Enterprise edition.

    Can you kindly contact us on info@scinaptic dot com - http://www.scinaptic.com/contact-us.html for your specific scenario and we will try to assist where possible to meet your requirements.

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Adam,

    Thank you for your suggestion. The idea has been asked previously by a few of our clients and the development is currently on our backlog for a future release.

    I really like the idea for our free Express edition users where it's an individual user who has downloaded and installed the software. However, I have some concern about adding this capability to the Enterprise edition due to many of our Customers having Standard Operating Environments (SOE). I can image an organisation of 3000 or more users being alerted of new updates but having no control to download and install the update.

    I would be interested in your feedback.

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    The free Express edition captures all the same email attributes as the Enterprise edition.

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    4 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Hi Ken,

    You have a few options:

    - If you are not using R4.3, you could remove the server component from the SharePoint server as server components are no longer required with OnePlaceMail 6.x and above. We now have a client only solution for SharePoint 2010 and Office 365. Note: If you are still running SP 2007, you will require the server component still.

    This is a kb to the instructions for upgrading: http://www.scinaptic.com/support/0006.html

    - If you have a SharePoint 2010 environment, you can simply point to this environment and R6.x will allow you to save/access SharePoint.

    - If you would like to see the new capabilities (and there have been many since 4.3 - see Release notes: http://www.scinaptic.com/support/oneplacemail-release-notes.html" rel="nofollow">http://www.scinaptic.com/support/onep... ) and don't have an environment available internally, you could create an Office 365 Trial account:

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    8 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    Can you confirm the Column details for the To, CC and BCC (see screenshots below). I would like to confirm the Columns are set as multiple lines with unlimited length.

    https://d37wxxhohlp07s.cloudfront.net/s3_images/738708/columns-multilines.png?1337153874

    https://d37wxxhohlp07s.cloudfront.net/s3_images/738709/columns-multilinessettings.png?1337153894

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    James Fox commented  · 

    The following page provides a feature matrix of the functions provided in the Express v's Enterprise editions of OnePlaceMail.

    http://www.scinaptic.com/compare-editions.html

    https://d37wxxhohlp07s.cloudfront.net/s3_images/738246/expressedition.png?1337054668

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