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Outlook 2016 does not show sharepoint content after adding library to favorites

We have several users in our environment. Several do not see the Sharepoint content from Outlook view, but a couple are seeing it perfectly.

Everyone is running Outlook 2016 with Sharepoint 2013 on premise.

I noticed the ones the do not work correctly are showing Outlook 2013 for the OnePlaceMail integration when they are actually on Outlook 2016.

Anybody seen this before?

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Christopher Moore shared this idea  ·   ·  Report…  ·  Admin →
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  • Anonymous commented  ·   ·  Report

    Hi,

    We have the same problem here (600 users).
    We use OPM 7.9.1 / Outlook 2016 / Win 10.
    We can see the favorites that we had created when we were with Outlook 2010/ win7 but after migrating to outlook 2016/win10 we can see favorites but we cannot see their content

    What is the solution please ?

    Thanks
    regards
    Vincent BOUTRY

  • Anonymous commented  ·   ·  Report

    Same error. Occurs only for Outlook 2016.

    Also the SharePoint tab in the ribbon is not showing

  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Christopher,

    Thank you for the screen shot.

    Can you please check in Control panel--> Programs and features as what version of Outlook is installed on the machine?. Can you please take a screen shot of all the programs listed in Programs and features and send it to me.

    Regards,

    Zeeshan

  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Christopher,

    Thank you for your inquiry.

    For the affected user can you please provide us the screen shot of OnePlaceMail version along with a screen shoot of Outlook version that is installed on the user's machine.

    You can get the version number of OPM from About section

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1422462/versionnumber.PNG?1464235222

    Also, can you please make sure that only one version of Office is installed on the user's machine.

    Regards,

    Zeeshan Ahmed

    Technical Support Officer.

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