Zeeshan Ahmed

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  1. 0 votes
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    4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Thomas,

    Thank you for your reply.

    Can you please send us the email in question, so we can try to save it to SharePoint using OPM. please email us to mailto:Suport@oneplacesolutions.com

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Timothy

    Thank you for your inquiry.

    Can you please save an email directly to SharePoint using internet explorer and then try to open the email from SharePoint. taking OnePlaceMail totally out of the question.

    Do you still get the same issue?

    Regards,

    Zeeshan

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    Answered  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Lucien,

    Currently, OnePlaceDocs only integrates with Adobe Acrobat Reader/Writer.\take. We are always interested in hearing from users how we can make using SharePoint easier.

    At the moment this is definitely on our roadmap for future considerations, however at this stage I do not have a firm date as to when this will be available.

    Regards,

    Zeeshan

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    Bug Resolved  ·  1 comment  ·  OnePlaceLive  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi PT,

    I have replied about this query directly to you email as you lodge a support request also.

    Regards,

    Zeeshan

  4. 2 votes
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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed supported this idea  · 
    Zeeshan Ahmed commented  · 

    Hi Rasielle,

    Thank you for your inquiry.

    Currently from Outlook View we do not have the feature to delete emails that are saved to SharePoint. This can only be achieved by switching to SharePoint view.

    However, I will add this to our product backlog and once this feature is added to our product, we will advice you

    Regards,

    Zeeshan

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Rixardo,

    Thank you for your inquiry.

    you cannot create a customize button in OnePlaceMail. However, you can give default values for Columns in SharePoint then use drag & drop procedure to move/copy emails to SharePoint.

    you can also add SharePoint locations to your Favourites. please click on the link below on how to add locations are your favourites.

    http://www.oneplacesolutions.com/help/7.4/usingops/Common/user-guide-common-favorites.htm?Highlight=fav

    Regards,

    Zeeshan

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    1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi,

    This query is further investigated via Email.

    Regards,

    Zeeshan

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Olivia,

    Thank you for your inquiry.

    Can you please navigate to C:\Users\zahmed\AppData\Roaming\OnePlace Solutions and delete recents.XML file for the user. Close/reopen Outlook and check if issue still exists.

    Regards,

    Zeeshan

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    Bug Resolved  ·  3 comments  ·  OnePlaceLive » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Olivia,

    Thank you for your inquiry.

    Can you please navigate to C:\Users\Username\AppData\Roaming\ and rename the folder "OnePlaceSolution" to OnePlaceSolution.OLD. close/reopen Outlook and check if settings still take time to open?

    Regards,

    Zeeshan

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    Answered  ·  1 comment  ·  OnePlaceLive  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Benoit,

    Thank you for your inquiry.

    We have replied to you directly on your email about this query.

    Regards,

    Zeeshan

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    Being Considered  ·  5 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Lilly,

    Thank you for your reply.

    Can you please enable logging from OPD settings, perform the steps until the addin drops off for the user and send the log file to mailto:support@oneplacesolutions.com

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1515567/logfile.GIF?1480295318

    Zeeshan Ahmed commented  · 

    Hi Lilly,

    Thank you for your inquiry.

    Can you please confirm if only one version of Office and OnePlaceDocs is installed on the user's machine?

    What version of OPD is installed on the machine? you can find the version number from the about section of OPD.

    Can you please check the following registry and ensure Load Behaviour is set to 3

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\OnePlacedocs

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\OnePlacedocs

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\OnePlacedocs

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\PowerPoint\Addins\OnePlacedocs

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Word\Addins\OnePlacedocs

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Excel\Addins\OnePlacedocs

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1514042/loadbehaviour.GIF?1479944348

    Please let me know if you have any further queries.

    Regards,

    Zeeshan

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    Bug Resolved  ·  3 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Lilly,

    I am glad I was able to resolve your issue.

    Please let us know if you have any further queries.

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Lilly,

    Thank you for your inquiry.

    What version of OPD is installed on the machine?

    Can you please navigate to C:\Users\zahmed\AppData\Roaming\ and rename the folder OnePlaceSolution to OnePlaceSolution.old. Close/reopen Outlook and OnePlaceDocs. Can you check if addin appears in the ribbon now?

    Regards,

    Zeeshan

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Jerome,

    Thank you for your inquiry.

    I have replied directly to your email

    Regards,

    Zeeshan

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Lois,

    I am glad your issue is resolved.

    Please let us know if you have any issues in future.

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Lois,

    Thank you for your reply.

    Can you please upgrade to our latest release 7.4.2. Please follow the instructions on the link below.

    http://www.oneplacesolutions.com/help/7.4/installation/upgrade-post6.htm

    You can download the latest release from the link below by filling up a small form.

    http://www.oneplacesolutions.com/download-clients.html

    Please let me know how you go with this

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Lois,

    Thank you for your inquiry.

    1. What version of OPM are you using?

    2. What is your SharePoint version

    3. Does it happen for all users or just one particular user? if possible please provide us the screenshots

    Regards,

    Zeeshan

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    Bug Resolved  ·  3 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Vincent,

    Thank you for your reply.

    How did you roll out OPM for all users?How was the product licensed? did you use MSI file to install OPM and used Switches to define license location?

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Vincent,

    Thank you for your inquiry.

    1. Can you please check if license URL is set correctly?

    2. Please navigate to C:\Users\Username\AppData\Roaming\ and rename the folder "OnePlaceSOlution" to "OnePlaceSolution.old". Please add the License URL again, test the connection and hit OK.

    Check if you still get the licensing error.

    Regards,

    Zeeshan

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    3 comments  ·  OnePlaceMail (Desktop) » Query  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Trevor,

    Thank you for your inquiry.

    This has not been implemented yet. Once this feature is added we will notify you.

    Regards,

    Zeeshan

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Trevor,

    Thank you for your inquiry.

    Currently we do not have this functionality. multiple emails selected and saved to a list in SharePoint will create only one item.

    Regards,

    Zeeshan

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    6 comments  ·  OnePlaceMail (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Markus,

    You can find the version number by going to OPM settings.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1471758/aboutme.png?1471934131

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Markus,

    Thank you for your reply.

    What verison of OPD are you using? you can find the version number from OPD settings.

    Regards,

    Zeeshan

    Zeeshan Ahmed commented  · 

    Hi Markus,

    Thank you for your inquiry.

    If you right click on any document in OPM, select Open with and select Word2016. Also tick "Always use the selected program to open this kind of file" which would open the file with Word2016 next time you try to open .doc file.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1464994/openwith.png?1470959667

    I hope this answers your question

    Regards,

    Zeeshan

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    Being Considered  ·  1 comment  ·  OnePlaceLive » Ideas & Suggestions  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Arthur,

    Thank you for your inquiry.

    Currently we do not have a plugin for OneNote.

    I have added this to our product backlog.Please let us know what else you would like to see in the product! We appreciate the feedback.

    Regards,

    Zeeshan

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    Bug Resolved  ·  1 comment  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi lbiebaut,

    Thank you for your inquiry

    It looks like Prerequisites are not installed on the users machine?

    Prerequisites :

    .NET 4.52 Framework

    Visual Studio Tools for Office (VSTO) 2010 Runtime

    You can download the prerequisites by clicking on the link below and scrolling down to prerequisite section.

    http://www.oneplacesolutions.com/help/7.4/downloads/download.htm

    Please let me know how you go with this.

    Regards,

    Zeeshan

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    Bug Resolved  ·  2 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
    Zeeshan Ahmed commented  · 

    Hi Greg,

    Thank you for your inquiry.

    I have responded you directly to your email address for further troubleshooting the issue.

    Regards,

    Zeeshan

    Technical Support Officer

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