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Unable to install

Hi,

OnePlaceMail is an absolute must have app for SharePoint. The reason I am writing is because my lite version isnrt able to upgrade.

I get a message stating that either previous version not uninstalled oroutlook is running.

Checking the registry, I have some CLSID entries.

Any help appreciated

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dave williams shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Dave

    Great to hear! Thank you for the update.

    Kind regards

    Elissa

  • dave williams commented  ·   ·  Report

    Stop everything! - its working!!

    I installed the MSI from the link you provided.

    Looking Good!

    Thanks Elissa

  • dave williams commented  ·   ·  Report

    Hi Elissa, its office 2010.

    I can upload an event log if you wish?

    Regards

    Dave

  • Elissa commented  ·   ·  Report

    Hi Dave

    Are you able to advise what version of Office you have installed?

    Kind regards

    Elissa

  • dave williams commented  ·   ·  Report

    Hi Elissa,

    I checked programs & features.

    I have a log file, if this is any use?

  • Elissa commented  ·   ·  Report

    Hi Dave

    Thank you for your comments.

    Can you please confirm that the previous version has been uninstalled? This can be done via Control Panel, Programs & Features.

    Please uninstall any reference, and add any screenshots that may be of assistance in regards to troubleshooting.

    Kind regards

    Elissa

OnePlaceMail (Desktop)

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