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Productivity tools exception

Hi all, i'm in the process of evaluating OPM 6.6 for my organization, my test bed is a fresh Win 7 SP1 install with the latest updates and office 2010 again with all the latest updates both 64 bit. OPM productivity tools install completes fine but on launching word the following exception.

The type initializer for 'Scinaptic.OnePlaceMail.API.Core.OPMGlobalApplicationInfo' threw an exception.

************** Exception Text **************

System.TypeInitializationException: The type initializer for 'Scinaptic.OnePlaceMail.API.Core.OPMGlobalApplicationInfo' threw an exception. ---> System.NullReferenceException: Object reference not set to an instance of an object.

at Scinaptic.OnePlaceMail.API.Core.Utilities.GetInstallationPath()

at Scinaptic.OnePlaceMail.API.Core.OPMGlobalApplicationInfo..cctor()

--- End of inner exception stack trace ---

at Scinaptic.OnePlaceMail.API.Core.OPMGlobalApplicationInfo.set_outlookVersion(OutlookVersion value)

at OPMProductivityToolsforWord2010.ThisAddIn.b(Object A0, EventArgs A_1)

at OPMProductivityToolsforWord_2010.ThisAddIn.FinishInitialization()

at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.ExecutePhase(ExecutionPhases executionPhases)

at Microsoft.VisualStudio.Tools.Office.Runtime.DomainCreator.ExecuteCustomization.Microsoft.VisualStudio.Tools.Office.Runtime.Interop.IExecuteCustomization2.ExecuteEntryPoints()

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Chris Morgan shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Chris,

    Great :)

    Kind regards

    Elissa

  • Chris Morgan commented  ·   ·  Report

    Thats done the trick, many thanks for your help

  • Elissa commented  ·   ·  Report

    Hi Chris

    Thanks for this.

    Can you please un-install Productivity Tools, and install OnePlaceMail then reinstall the Productivity tools on the machine.

    Please let me know how you go.

    Kind regards

    Elissa

  • Chris Morgan commented  ·   ·  Report

    just to add to my previous post, our test SharePoint environment is cloud based in windows azure, after further testing on another client virtual machine i'm gettiing the same exception, so i'm starting to think this is related to the azure environment. Does OPM support azure cloud environments?

    Thanks

  • Chris Morgan commented  ·   ·  Report

    Thanks for your reply

    Yes the same error is present for excel, powerpoint and word.

    Installed:

    Windows 7 Enterprise N SP1 x64

    Office Professional Plus x64

    Prod Tools x64

    VS 2010 tools for office runtime x64

    .Net framework 4.5.1

    Thanks for your help

  • Elissa commented  ·   ·  Report

    Hi Chris

    Thank you for your inquiry.

    Can you please confirm whether this error appears when opening Excel/Powerpoint?

    Also, could you please confirm you have installed Productivity Tools for 64bit or 32bit. Please note this is based on Office, rather than Windows.

    Kind regards

    Elissa

OnePlaceMail (Desktop)

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