Hi Vishwanath,

Thanks for the confirmation, I'm glad it works fine now.

Could you please check the following:

1) The user is allowed to create new folders inside his/her personal mailbox (under Inbox folder).

2) The user can successfully manage My OnePlaceMail folders (OnePlaceMail tab - Manage My OnePlaceMail Folders button) and save changes.

Please update this topic with the results. Thank you.

Thanks a ton

Ah ha! Turning off the “show recent locations in navigation tree” option appears to have worked – I saved an attachment without getting the error message. I would prefer to be able to use that option though if possible – saves an extra 3 or 4 clicks navigating through the trees. could you please let me know how to get rid of the error with show recent locations in navigation tree selected.

Thanks again

Hi Vishwanath,

thanks for the update.

Could you please clear recent location:

https://d2r1vs3d9006ap.cloudfront.net/s3_images/930541/13-07-24_recent.png?1374624594

and verify the issue? If you are not using recent locations, please turn this feature off.

Could you please also check do you have an appropriate level of access to create folders inside your personal mailbox?

Thanks for your reply.

We have already selected "Default Data File" option.

any suggestions.

Hi Vishwanath,

thank you for reporting this issue.

Could you please open OnePlaceMail Settings - Outlook and select the following option (Default Data File):

https://d2r1vs3d9006ap.cloudfront.net/s3_images/930522/13-07-24_data_location.png?1374620629

Restart Outlook and try to reproduce the issue.

Please update this topic with the results. Thank you.