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Ilia Zhukov

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  1. Can I customize the E-mail filename format?

    1 vote

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov supported this idea  · 
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    Ilia Zhukov commented  · 

    Hi Moris,

    you could also use our API/SDK to achieve required functionality.

    Please download it (and documentation) for free from this page.

    Hope this will help.

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    Ilia Zhukov commented  · 

    Hi Moris,

    thank you for the detailed explanation of the problem.

    Currently there are only three email formats for filename. We highly appreciate your feedback and will expand this functionality in one of the next releases.

    Meanwhile you could use "Email Date" SharePoint column to sort all saved emails chronologically.

    Please take a look at this article for the details:

    What is the OnePlaceMail Sandbox Solution?

    Please update this topic if you require any assistance in activating/configuring email columns in you environment.

    Thank you.

  2. Problem saving documents to SharePoint

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    5 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Vishwanath,

    Thanks for the confirmation, I'm glad it works fine now.

    Could you please check the following:

    1) The user is allowed to create new folders inside his/her personal mailbox (under Inbox folder).

    2) The user can successfully manage My OnePlaceMail folders (OnePlaceMail tab - Manage My OnePlaceMail Folders button) and save changes.

    Please update this topic with the results. Thank you.

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    Ilia Zhukov commented  · 

    Hi Vishwanath,

    thanks for the update.

    Could you please clear recent location:

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/930541/13-07-24_recent.png?1374624594

    and verify the issue? If you are not using recent locations, please turn this feature off.

    Could you please also check do you have an appropriate level of access to create folders inside your personal mailbox?

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    Ilia Zhukov commented  · 

    Hi Vishwanath,

    thank you for reporting this issue.

    Could you please open OnePlaceMail Settings - Outlook and select the following option (Default Data File):

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/930522/13-07-24_data_location.png?1374620629

    Restart Outlook and try to reproduce the issue.

    Please update this topic with the results. Thank you.

  3. What is the meaning of "OnePlaceMail Deletion" in the Outlook categories column

    2 votes

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    Answered  ·  7 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Ian,

    thank you for your question.

    This category is applied for the emails which have been deleted (moved to the "Deleted Items" folder) during drag & drop process.

    Hope this clarifies. Thank you.

  4. Open in Application is not working for ".pdf" files for "AcroRd32.exe"... the option is still greyed out.

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    1 comment  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Jamie,

    thank you for reporting this issue.

    Could you please check you have "pdf" in the CustomFileTypeAssociations.xml file (not ".pdf")?

    Please update this topic with the results. Thank you.

  5. Is it possible to hide "content type" from the OnePlaceMail save dialog?

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    2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Sven,

    thank you for your question.

    Currently it's not possible to hide Content Type.

    OnePlaceMail shows default content type or the content type from OnePlaceMail settings (if it exists in the library/list):

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/927376/13-07-18_ct.png?1374113710

    Regardless of this we highly appreciate your feedback. I'll escalate your enquiry for further consideration.

    Please let me know if you have any questions by updating this topic. Thank you.

  6. OnePlaceMail not loading in Outlook

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Sven,

    thank you for reporting this.

    Could you please try the following:

    1) Uninstall OPM.

    2) Remove OPM from the three following places:

    a) Program Files directory

    b) Users\\AppData\Roaming

    c) Users\\AppData\Local.

    3) Repair Microsoft Office products and restart the PC.

    4) Install OPM using setup.exe (not .msi) file.

    Please update this topic with the results. Thank you.

  7. Outlook hangs after short time if OnePlaceMail is installed.

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    Bug Resolved  ·  2 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Russell,

    Could you please provide additional details regarding your environment?

    Are these standalone PCs or Citrix/VMs?

    What antivirus do you use?

    Do you have any other Outlook add-ins installed?

    Thank you.

  8. What are the My OnePlaceMail Recovered files in my Outlook and why do I show multiples?

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Trudy,

    This folder contains emails/folders which has been cancelled during drag & drop process.

    If you don't require these folders and files, feel free to delete them.

    Hope this clarifies. Please update this topic if you have any questions. Thank you.

  9. Update has broken my SharePoint Connection - I now see Error: (500) Internal Server Error

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    Bug Resolved  ·  5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Angharad,

    thank you for reporting this issue.

    Could you please provide a screenshot or two to show where the issue is happening?

    Hope to hear from you soon. Thank you.

  10. Extranet and OPM

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    Answered  ·  1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Martin,

    thank you for your question.

    Yes, OPM supports HTTPS protocol.

    And yes, if the user has appropriate level of access to external SharePoint, OPM allows to save files/emails/attachments to it.

    Hope this will help. Please update this topic if you have any questions. Thank you.

  11. Prompting even though unchecked

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    5 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Thank you for the confirmation.

    I'm glad the problem is resolved.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Jacinda,

    thank you for the clarification.

    Have you restarted Outlook after turning off these checkboxes?

    Thank you.

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    Ilia Zhukov commented  · 

    Hi Jacinda,

    thank you for your question.

    OnePlaceMail prompts you for properties if there are mandatory fields in destination library.

    Hope this clarifies. Please update this topic if you have any questions. Thank you.

  12. Modifying the filename and visibility of email attributes

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    6 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Parul,

    I'm glad to let you know Admin Guide has been fixed.

    Thank you.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Parul,

    thanks for reporting the typo – we'll update our Admin Guide shortly.

    Yes, currently there are only three ways of filename format. I'd recommend you to use the "Title" field which contains whole email subject.

    Hope this will help.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Parul,

    thank you for your questions.

    Please follow the section "Customizing the email filename format" in the updated Admin guide

    or use this file as example. Rename it to config_update.xml, put into %AppData%\Scinaptic\OnePlaceMail and restart Outlook.

    Hope this will help.

    Regarding your second question, this was done intentionally to prevent users from changing sensitive email metadata and retain its integrity from the Records point of view.

    Hope this clarifies. Please update this topic if you have any questions, I'll be happy to help you. Thank you.

  13. Integration with Acrobat (PDF)

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    7 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Ian,

    thank you for the idea, I'll add it to our backlog for further consideration.

    Currently you can right-click on the file, select Send to – SharePoint. This launches the OPM Favourites - Tree view allowing you do save pdf file to SharePoint.

    Hope this will help. Please update this topic if you have any questions. Thank you.

  14. License Error Location notice - Office 2007

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    Bug Resolved  ·  3 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Ian,

    Thank you for the details.

    Yes, you can use the same license list URL for both Office 2010 and Office 2007.

    Hope this will help. Please let me know about the results. Thank you.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Ian,

    thank you for reporting this.

    Could you please update this topic with the following information:

    1) OnePlaceMail Client version?

    2) SharePoint version?

    3) OnePlaceMail Server Components version (if installed on SharePoint server)?

    4) Does this happen on every machine with Office 2007 installed or just on a particular one?

    5) Was license URL provided in OnePlaceMail Settings? Please provide a screenshot of the "Licensing" tab in OPM Settings.

    Hope to hear from you soon. Thank you.

  15. Error 404 after 6.4 instal

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    4 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Mark,

    the problem has been resolved with the latest version of OnePlaceMail (6.4.2).

    Thank you for your confirmation, I'll close the topic.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Mark,

    could you please capture OPM logs for this issue and send them to me directly to

    ilia (аt) scinaptic.com

    Hope to hear from you soon. Thank you.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Mark,

    could you please provide a screenshot(s) of the error with the context around it?

    Thank you.

  16. Cannot select more than one Enterprise keyword when setting metadata

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    3 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Brian,

    thank you for your reply. I'm glad I was able to help you with this. I've closed this topic.

    Thank you.

    An error occurred while saving the comment
    Ilia Zhukov commented  · 

    Hi Brian,

    thank you for your enquiry.

    It's possible to select more than one Enterprise Keywords in OnePlaceMail:

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/914330/13-06-18_EntK.png?1371529139

    Once you've finished typing, press Enter (or select the Keyword with the mouse) and type the next Keyword again:

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/914331/13-06-18_EntK2.png?1371529235

    Hope this will help. Please update this topic if you have any questions. Thank you.

  17. Can the Outlook prompts be set to an enterprise default - to be off for all users by default.

    1 vote

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    1 comment  ·  OnePlaceMail (Desktop) » Query  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Ian,

    thank you for your question.

    Yes, it's possible to do this. Please follow the sections "Managing ‘Save to SharePoint’ prompt when adding attachments to emails" and "Managing ‘Save to SharePoint’ prompt when sending an email" in the updated Admin Guide to create config_update.xml file

    and follow the example from the Enterprise Deployment Using Group Policy guide.

    Hope this will help. Please update this topic if you have any questions. Thank you.

  18. error occurring when saving emails to sharepoint through ONEPLACEMAIL

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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Muriel,

    thank you for reporting this issue.

    Please update to the latest version (6.4.1) of OnePlaceMail as it works fine with the latest Microsoft update of SharePoint Office 365.

    Hope this will help. Please update this topic if you have any questions. Thank you.

  19. Error opening Outlook

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    Bug Resolved  ·  1 comment  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Ilia Zhukov commented  · 

    Hi Daniel,

    thank you for your question. Could you please open OnePlaceMail Settings – Outlook tab and select "Default Data File":

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/912909/13-06-14_Data_location.png?1371177736

    Restart Outlook and verify the issue.

    Hope this will help. Please update this topic with the results. Thank you.

  20. Automatic configuration refresh

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Ilia Zhukov commented  · 

    HI Clint,

    Thank you very much for your idea, it's highly appreciated.

    I've added it to our backlog and update this topic once the feature will become available.

    Hope this will help. Please update this topic if you have any questions. Thank you.

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