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Addin not appearing

Despite enabling the add-in it does no go on when Outlook is first turned on each day.

Office 2016 and OPMD 7.3.1

The add-in is ticked as always enabled.

We have run the long repair on office but this has not made a difference.

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Christopher shared this idea  ·   ·  Report…  ·  Admin →
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  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Christopher,

    I am glad I was able to resolve your issue.

    Regards,

    Zeeshan

    Technical Support Officer

  • Christopher commented  ·   ·  Report

    Wowww!! I have to say your response was very fast. This is impressive.

    The resolution you provided has resolved my problem.

    Thank you

  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Christopher,

    Thank you for your inquiry.

    Can you please first try upgrading to our latest version 7.3.3, The setup file can be found on the link below

    http://www.oneplacesolutions.com/download-clients.html

    After installing can you please check if Addin appears on Outlook. If it still does not appear can you check the following

    1. The Add in enabled, Not in disabled items

    2. Check registry – Ensure Load Behaviour is set to 3

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail

    HKEY_LOCAL_USER\SOFTWARE\Microsoft\Office\Outlook\Addins\OnePlaceMail

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1435117/LOADBEHAVIOUR.PNG?1466124488

    Please let me know how you go with this solutions.

OnePlaceMail (Desktop)

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