ESET 8

Hi Ken

Thank you for the update. Are you able to advise what Antivirus you have installed?

Kind regards

Elissa

Disabling antivirus is the solution.

Hi Ken

Thank you for your update.

Can you please advise the antivirus software you have installed?

Are you able to turn off the email protection for a quick test, try to save to SharePoint, and advise if the files are created under the "Recovered Folders

subfolder.

Kind regards

Elissa

It was using "Local Profile" per the default settings when installed.

I did the steps you outlined.

Behavior is identical to video you saw. Each drag/drop generates a warning messge, then creates a new "infected folder, then prompts to save the item to sharepoint. The item does get saved to SP correctly.

Hi Ken

Thank you for this video.

Can you please confirm the data location setting for your OnePlaceMail. This can be checked via OnePlaceMail Settings | Outlook | Data Location.

We recommend using Local profile.

In regards to the recovered folders that are being created,can you please remove and the PST.

1. Please go to File, Account Settings, Account Settings, Data Files,

remove the OnePlaceMail PST from here,

2. Close Outlook

3. Browse to C:\\appdata\local\OnePlace solutions\oneplacemail.pst

4. Please delete this pst, and restart Outlook.

Please try drag/drop again.

Kind regards

Elissa

Here is a link to a 12 megabyte video file which demonstrates the issue

https://aginity.box.com/s/rwo76jt7js8spomevbhshlfp6oieznkk

Hi Ken

There is no function within OnePlaceMail to automatically save emails to a specific document library.
You can set up an Outlook rule to carry out the auto saving, by selecting the subfolder from the OnePlaceMail PST.

Please note, that this would rely on the document library saving only the email, with no additional metadata being required to be selected.

Kind regards

Elissa