jvlassak

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    Bug Resolved  ·  7 comments  ·  OnePlaceDocs (Desktop)  ·  Flag idea as inappropriate…  ·  Admin →
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    jvlassak commented  · 

    Hi Zeeshan,

    We figured out what was causing the issue with oneplacemail and docs.

    After we updated to a newer version of Microsoft tools for office (10.0.3 --> 10.0.6) and in unison the update we received from you (7.3.3), our issue was resolved.

    Thank you for your time and patience with this ticket.

    kind regards

    Jo

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    jvlassak commented  · 

    Dear Zeeshan,

    I tried your suggestion but it didn't resolve the problem.

    I tried adding the registry keys manually, and this did resolve the problem although oneplace doesn't start automatically along with the program.

    I can confirm that the missing registry keys are the problem. Is there a known issue that removes them from the registry?

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    jvlassak commented  · 

    Dear Zeeshan,

    As a colleague of Kenny, I will be taking over this ticket until it is resolved.

    I followed your instructions and installed a fresh copy of oneplacesolutions after I removed everything according to your instructions.

    Unfortunately this didn't resolve the issue. The error keeps occurring when opening or starting Excel Word and Outlook.

    Kind regards,

    Jo

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