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Verity Hanson

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  1. Unable to save attachments to SharePoint

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    Bug Resolved  ·  13 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    An error occurred while saving the comment
    Verity Hanson commented  · 

    Let me know if you find a solution - OnePlaceMail support called and troubleshot this issue with me over a few days however there was no resolution.

    After uninstalling and reinstalling they we then tried using the .msi files instead - however this remained the same. They checked the logs etc but in the end the last email was:

    "Thanks so much for trying these steps.

    This could be a bug, as this is such a new release from Microsoft (2016). I will let you know the outcome from further testing/discussion with development team.

    A workaround would be to add a document library to the OnePlaceMail PST. You could add this to your favourite locations.

    You could then drag/drop attachments to this location."

    So....Written up currently as a BUG.... :(

    An error occurred while saving the comment
    Verity Hanson commented  · 

    Actually, I was wrong. Now when I ask the attachment to be saved to sharepoint nothing happens. Any other ideas? This all happened after an update, how can I roll back to prior an update? Thank you.

    href=" https://d2r1vs3d9006ap.cloudfront.net/s3_images/1340557/OneplaceMailnotworking.jpg?1451947324 ">

    An error occurred while saving the comment
    Verity Hanson commented  · 

    Thank you, the interface is a little different, but this does seem to have solved the problem. Thanks!

    An error occurred while saving the comment
    Verity Hanson commented  · 

    Windows 7

    Office 2016

    Thanks

    An error occurred while saving the comment
    Verity Hanson commented  · 

    Thank you. If I attempt to save an attachment from any email at all this happens. I can transfer the whole email to SharePoint but not the attachments.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1319953/Screenshot2015-11-3016.29.23.png?1448861443

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1319954/Screenshot2015-11-3016.29.30.png?1448861463

    Have has a quick search through OnePlaceMail and Outlook Help but this was the only thread that was the same query as mine.

    Regards

    Verity.

    An error occurred while saving the comment
    Verity Hanson commented  · 

    Any solution to this? It happened when I upgraded office 365, thanks

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