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Accessing 'Settings' Freezes Live, Mail, and Docs Consistently

Every time I click 'Settings', whether in Docs, Mail, or Live, it freezes the whole programme for a couple of minutes before the 'Settings' box loads. This has not just occurred on my computer, but when IT go to access the 'Settings' on our internal customers' machines. https://d2r1vs3d9006ap.cloudfront.net/s3_images/1519225/oneplacefreeze.PNG?1480973619

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Olivia Kwant shared this idea  ·   ·  Report…  ·  Admin →
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  • Olivia Kwant commented  ·   ·  Report

    Hi Zeeshan,

    I did it and it fixed the issue, however it's happening on many people's computers so are we expected to do this on all of them? I will also note that a) I have had to do this before, and b) when we reload OnePlace we're losing all configuration e.g. licence links, OnePlace Live link.

    Thanks,

    Olivia.

  • Zeeshan Ahmed commented  ·   ·  Report

    Hi Olivia,

    Thank you for your inquiry.

    Can you please navigate to C:\Users\Username\AppData\Roaming\ and rename the folder "OnePlaceSolution" to OnePlaceSolution.OLD. close/reopen Outlook and check if settings still take time to open?

    Regards,

    Zeeshan

  • Olivia Kwant commented  ·   ·  Report

    N.B. This is only since our latest upgrade to 7.4.2

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