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Olivia Kwant

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  1. Outlook: Problem Refreshing OnePlace Mail Recent Locations/The Data File Failed to Load

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    2 comments  ·  OnePlaceMail (Desktop)  ·  Admin →
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    Olivia Kwant commented  · 

    I can try this when the staff member is next in. This won't be until Tuesday.

    Thanks :)

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  2. Accessing 'Settings' Freezes Live, Mail, and Docs Consistently

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    Bug Resolved  ·  3 comments  ·  OnePlaceLive » Issue  ·  Admin →
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    Olivia Kwant commented  · 

    Hi Zeeshan,

    I did it and it fixed the issue, however it's happening on many people's computers so are we expected to do this on all of them? I will also note that a) I have had to do this before, and b) when we reload OnePlace we're losing all configuration e.g. licence links, OnePlace Live link.

    Thanks,

    Olivia.

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    Olivia Kwant commented  · 

    N.B. This is only since our latest upgrade to 7.4.2

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  3. Error during move from an outlook folder to a sharepoint location

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    11 comments  ·  OnePlaceMail (Desktop) » Issue  ·  Admin →
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    Olivia Kwant commented  · 

    Hi Elissa,

    This has come up in the log file: 2016-08-25 08:59:11:659,636077123516595107,4,19,"Outlook","Error_Occurred-Normal operation 401 exception caught - Windows Integrated Authentication not alloing anonymous access-The request failed with HTTP status 401: Unauthorized.- at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

    at Scinaptic.OnePlaceMail.API.ClientIntegration.people.People.IsClaimsMode()

    at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerFactory.IsWebApplicationClaimsBased(String url)"

    and this:

    2016-08-25 08:59:26:686,636077123666866545,1,1,"Outlook","Error_Occurred-File Not Found.-File Not Found.- at Microsoft.SharePoint.Client.ClientRequest.ProcessResponseStream(Stream responseStream)

    at Microsoft.SharePoint.Client.ClientRequest.ProcessResponse()

    at Microsoft.SharePoint.Client.ClientRequest.ExecuteQueryToServer(ChunkStringBuilder sb)

    at Microsoft.SharePoint.Client.ClientRequest.ExecuteQuery()

    at Microsoft.SharePoint.Client.ClientRuntimeContext.ExecuteQuery()

    at Microsoft.SharePoint.Client.ClientContext.ExecuteQuery()

    at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A_0, String A_1, String A_2, UploadManifestFilePropertyList`1 A_3, String A_4, Boolean A_5, String A_6, String A_7, Boolean A_8, Object A_9)"

    The only workflow we have in that library is to assign an External Data column's value into a text (site) column.

    This user is on a Thin Client.

    Thanks!

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    Olivia Kwant commented  · 

    Hi Elissa,

    I will attach the screenshots here. I did clear out his recent locations in Settings in OnePlace Mail, and then enabled logging, so I will get him to retry this morning.

    1. First error was the 'null array' one- he was using Solution Profiles to pick the location.

    2. Second error was when we tried again using Solution Profiles and we got the 'file not found' error.

    https://d2r1vs3d9006ap.cloudfront.net/s3_images/1472742/brentoneplaceerror1.png?1472069730" rel="nofollow">

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    Olivia Kwant commented  · 

    Hi Elissa,

    We've just had the same error occur at our end. When we tried a second time we were told 'file not found'. I have turned on the logging now, so hopefully when he tries again we'll be able to get a bit more info about why it's happening.

    Thanks :)

  4. Cannot save a .xlsm file.

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    Bug Resolved  ·  6 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Olivia Kwant commented  · 

    Hi Elissa,

    We've just downloaded 7.3 and the box in your screenshot has come up now so thank you :)

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    Olivia Kwant commented  · 

    Hi Elissa, we have had the same issues. Does the new fix come with the latest update? Just wondering because I have not seen this option before.

    I was just about to put this in as an error, but see that it has already come up:

    "A staff member opened an existing Excel file (xlsm) out of our SharePoint environment, they went to do a Save As into another SharePoint location and got this message:

    "The following features cannot be saved in macro-free workbooks: VB Project. To save a file with these features, click No, and then choose a macro-enabled file type in the File Type list. To continue saving as a macro-free workbook, click Yes"

    Can Excel files with macros (xlsm) not be saved into SharePoint using the Save to SharePoint button that comes with OnePlace Docs? Or is there a setting we can change to let it save it?

    Thanks"

  5. Users complain about "Person or Group" field value entry in OnePlace

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    Being Considered  ·  2 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Olivia Kwant commented  · 

    Thanks Elissa :)

    Olivia Kwant shared this idea  · 

  6. Removing the + from beside document libraries that have no folders/document sets

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    Being Considered  ·  3 comments  ·  OnePlaceDocs (Desktop)  ·  Admin →
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    Olivia Kwant commented  · 

    Awesome, thanks Elissa :)

    Olivia Kwant shared this idea  · 

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