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"Invalid text value" error when saving email

We have a user who is getting an error with saving a file. The error is "Invalid text value".

  • This doesn't occur for all emails, some are fine.

  • The email seems to save correctly, even though the error seems to indicate that save has failed.

  • I have tried saving the same email, and have also received the same error.

The filename of the email is short and doesn't contain any special characters.

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1219232/guild-opm-error-11-06-15.png?1433988496

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Nadine McMahon shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Simon

    Thanks for the update, great to hear it is sorted.

    These were not in the original content type. These have been introduced in the last 12-18 months.

    Kind regards

    Elissa

  • Simon Pagel commented  ·   ·  Report

    Thanks Eliza, there were a few that weren't multiline and that fixed the issue.

    Nb I didn't have the SMTP variants - is it possible that these weren't around a few years ago?

  • Elissa commented  ·   ·  Report

    Hi Simon

    Thanks for your inquiry.

    Could you please confirm the EmConversationIndex column is multi-line...

    Other columns that should be multi line are

    EmBcc

    EmCc

    EmFromName

    EmConversationID

    EmConversationIndex

    Email To Address

    Email To SMTP Address

    Email From SMTP Address

    Email CC SMTP Address

    Email Bcc SMTP Address

    Kind regards

    Elissa

  • Elissa commented  ·   ·  Report

    Hi Nadine,

    Thank you for the update, great to hear its all working well.

    Kind regards

    Elissa

  • Nadine McMahon commented  ·   ·  Report

    As communicated separately by email, you advised that the Email Conversation index (EmConversationIndex) column should be changed from Single line of text to Multiple line of text.

    Once changed this allowed the email to be saved as required.

    Many thanks for your assistance and follow-up!

  • Elissa commented  ·   ·  Report

    Thanks Nadine. That is the field. 
    Are you able to send an example email through so I can test in our test environment?

    Kind regards

    Elissa

  • Nadine McMahon commented  ·   ·  Report

    Good thinking, however, I have just checked and the "Email To" field is set to "Multiple lines of text".

    Is that the right field?

  • Elissa commented  ·   ·  Report

    Thanks!

    The column may be set to a single line of text, which has a maximum of 255 characters.

    Can you please try to change this to multiple line of text, and try to upload the same email.

    Kind regards

    Elissa

  • Nadine McMahon commented  ·   ·  Report

    Yes, in the example email there are multiple recipients in the To field, including email address groups, and individuals.

    Regards, Nadine

  • Elissa commented  ·   ·  Report

    Hi Nadine

    Thank you for your inquiry.

    Are you able to confirm on the emails that are failing, whether there are many recipients in any of the To/ CC fields?

    Kind regards

    Elissa

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