When installing OnePlaceMail-Lite I get an error with one of our users.

Setup Failed. One or more issues caused the setup to fail. Please fix the issues

0x80070490 - Element not found.

Here is the log:

[11E0:0E24][2015-08-06T09:24:09]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe, cmdline: '-burn.unelevated BurnPipe.{175C933C-BB67-420D-93B1-B22346E47E75} {64EAAA5F-F948-4B51-8EA2-307938C5B2AC} 2824'

[11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallAdminUrl' to value ''

[11E0:0E24][2015-08-06T09:24:09]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]OnePlace Solutions'

[11E0:0E24][2015-08-06T09:24:09]i000: Initializing numeric variable 'InstallOnePlaceMail' to value '1'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite20150806092409.log'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\sysadmin\Desktop\OnePlaceMail-Lite-Setup.exe'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'WixBundleName' to value 'OnePlaceMail Lite'

[11E0:0E24][2015-08-06T09:24:09]i100: Detect begin, 5 packages

[11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'NETFRAMEWORK40' to value '1'

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R\'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting string variable 'VSTORVersionV4' to value '10.0.40305'

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R\'

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\OnePlaceMail Productivity Tools for Word 2013'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2013x86' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Scinaptic\OnePlaceMail\'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'OnePlaceMailPreV7Installedx86' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2010Installed' to value 1

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\Outlook\'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2007Installed' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\Word\Addins\OPM Productivity Tools for Word 2010'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2010x64' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\Word\Addins\OnePlaceMail Productivity Tools for Word 2013'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2013x64' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\User Settings\OPM Productivity Tools for Excel 2007\Create'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2007x86' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Office\Word\Addins\OPM Productivity Tools for Word 2010'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2010x86' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\OnePlace Solutions\OnePlaceMail\'

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\15.0\Outlook\'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'Office2013Installed' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Office\12.0\User Settings\OPM Productivity Tools for Excel 2007\Create'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'ProdTools2007x64' to value 0

[11E0:0E24][2015-08-06T09:24:09]i000: Registry key not found. Key = 'SOFTWARE\Scinaptic\OnePlaceMail\'

[11E0:0E24][2015-08-06T09:24:09]i000: Setting numeric variable 'OnePlaceMailPreV7Installedx64' to value 0

[11E0:0E24][2015-08-06T09:24:09]w120: Detected partially cached package: VSTORuntimeClient, invalid payload: VSTORuntimeClient, reason: 0x80070570

[11E0:0E24][2015-08-06T09:24:09]i052: Condition 'VSTORFeature' evaluates to false.

[11E0:0E24][2015-08-06T09:24:09]i052: Condition 'NETFRAMEWORK40' evaluates to true.

[11E0:0E24][2015-08-06T09:24:09]i101: Detected package: VSTORuntime_Client, state: Absent, cached: Partial

[11E0:0E24][2015-08-06T09:24:09]i101: Detected package: NetFx40Redist, state: Present, cached: None

[11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2013, state: Absent, cached: None

[11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2010, state: Absent, cached: None

[11E0:0E24][2015-08-06T09:24:09]i101: Detected package: OnePlaceMail2007, state: Absent, cached: None

[11E0:0E24][2015-08-06T09:24:09]i052: Condition 'NOT ((OnePlaceMailPreV7Installedx86) OR (OnePlaceMailPreV7Installedx64) OR (ProdTools2013x86) OR (ProdTools2013x64) OR (ProdTools2010x86) OR (ProdTools2010x64) OR (ProdTools2007x86) OR (ProdTools2007x64)) AND (OnePlaceMailVersion <> "enterprise")' evaluates to true.

[11E0:0E24][2015-08-06T09:24:09]i199: Detect complete, result: 0x0

[11E0:1038][2015-08-06T09:24:12]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[11E0:1038][2015-08-06T09:24:30]i000: Setting string variable 'InstallFolder' to value 'C:\Program Files (x86)\OnePlace Solutions'

[11E0:1038][2015-08-06T09:24:33]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[11E0:0E24][2015-08-06T09:24:33]i200: Plan begin, 5 packages, action: Install

[11E0:0E24][2015-08-06T09:24:33]i052: Condition 'NOT (VSTORVersionV4R >=v10.0.50325) OR NOT (VSTORVersionV4 >=v10.0.40820)' evaluates to true.

[11E0:0E24][2015-08-06T09:24:33]w321: Skipping dependency registration on package with no dependency providers: VSTORuntime_Client

[11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleLogVSTORuntimeClient' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924090VSTORuntime_Client.log'

[11E0:0E24][2015-08-06T09:24:33]w321: Skipping dependency registration on package with no dependency providers: NetFx40Redist

[11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2013Installed) AND (InstallOnePlaceMail = 1)' evaluates to false.

[11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2010Installed) AND (InstallOnePlaceMail = 1)' evaluates to true.

[11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleRollbackLogOnePlaceMail2010' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924091OnePlaceMail2010rollback.log'

[11E0:0E24][2015-08-06T09:24:33]i000: Setting string variable 'WixBundleLogOnePlaceMail2010' to value 'C:\Users\sysadmin\AppData\Local\Temp\OnePlaceMailLite201508060924091_OnePlaceMail2010.log'

[11E0:0E24][2015-08-06T09:24:33]i052: Condition '(Office2007Installed) AND (InstallOnePlaceMail = 1)' evaluates to false.

[11E0:0E24][2015-08-06T09:24:33]i201: Planned package: VSTORuntime_Client, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None

[11E0:0E24][2015-08-06T09:24:33]i201: Planned package: NetFx40Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2013, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2010, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[11E0:0E24][2015-08-06T09:24:33]i201: Planned package: OnePlaceMail2007, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[11E0:0E24][2015-08-06T09:24:33]i299: Plan complete, result: 0x0

[11E0:0E24][2015-08-06T09:24:33]i300: Apply begin

[0B08:0C80][2015-08-06T09:24:33]i360: Creating a system restore point.

[0B08:0C80][2015-08-06T09:24:43]i361: Created a system restore point.

[0B08:0C80][2015-08-06T09:24:43]i000: Caching bundle from: 'C:\Users\sysadmin\AppData\Local\Temp{c2adea7e-66b9-467d-b8d7-2f6d66617681}.be\OnePlaceMail-Lite-Setup.exe' to: 'C:\ProgramData\Package Cache{c2adea7e-66b9-467d-b8d7-2f6d66617681}\OnePlaceMail-Lite-Setup.exe'

[0B08:0C80][2015-08-06T09:24:43]i320: Registering bundle dependency provider: {c2adea7e-66b9-467d-b8d7-2f6d66617681}, version: 30.23.15181.0

[11E0:12BC][2015-08-06T09:24:43]w343: Prompt for source of package: VSTORuntimeClient, payload: VSTORuntimeClient, path: C:\Users\sysadmin\Desktop\vstor_redist.exe

[11E0:12BC][2015-08-06T09:24:43]i338: Acquiring package: VSTORuntimeClient, payload: VSTORuntimeClient, download from: http://go.microsoft.com/fwlink/?LinkId=158918

[0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to find expected public key in certificate chain.

[0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.

[0B08:03C4][2015-08-06T09:25:31]e000: Error 0x80070490: Failed to verify signature of payload: VSTORuntime_Client

[0B08:03C4][2015-08-06T09:25:31]e310: Failed to verify payload: VSTORuntimeClient at path: C:\ProgramData\Package Cache.unverified\VSTORuntimeCli…