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Email Body columns is not working (V3)

Email Body is not working, anybody else having this problem?

I installed the free version (6.3) to test out how this works. I'm using Office 365 and Outlook 2010. Mostly, this seems to meet my basic needs out of the box. The big problem I have hit is that the "Email Body" is not working. I'm attaching emails from Outlook, each is an HTML email with nothing special, just typed in Outlook. All the other data fields I chose from the default set (sandbox solution v3) seem to work as expected.

The Email Body is just empty. I tried switching the column settings from Plain Text to Rich Text and Enhanced Rich Text, no change. I'm not a SharePoint whiz, just know enough to fumble around and can get most basic things working. Anybody know if I am just missing something that needs to be set up to make the Email Body show up?

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hatedkeroua shared this idea  ·   ·  Report…  ·  Admin →
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  • Ilia Zhukov commented  ·   ·  Report

    Hi,

    Sorry for the delay, we had public holiday yesterday.

    Yes, OnePlaceMail Sandbox Solution which contains OPM Library template, OPM Content type and some other features is only available in the Enterprise Edition of OnePlaceMail.

    Please feel free to start free 30-days trial.

    You may also manually create a new column in existing library with name “EmBody” (Multiply line of text, unlimited length) to capture email body to this column.

    Hope this will help. Please let me know about the results.

  • hatedkeroua commented  ·   ·  Report

    hi, would you be able to comment on the follow-up I posted on this question? I need to give feedback to our SharePoint developer to figure out if we can use this tool for our upcoming project. thank you

  • hatedkeroua commented  ·   ·  Report

    the path noted on that page's instructions has:

    Browse to the 'OnePlaceMail\Install\Additional Features\Server\SharePoint 20xx\Email Body Column' folder on the OnePlaceMail download package and double click on 'installsolution.bat'. This will install a solution into your SharePoint farm.

    I do not have that available in the installer I downloaded. I have the Express version 6.3 with the client installer and sandbox solution. Does this only come with the Enterprise version of the product?

    Also, I checked to see what had been installed with the Sandbox Solution that came with the Express version and "Scinaptic – Email Body Column" is not shown in my Site Collection Features. There is just the "OnePlaceMail SharePoint Feature"

    If the "Scinaptic – Email Body Column" is only with the Enterprise version, this all makes sense and I'll just have to wait until I'm ready to test further and get the 30 day trial.

    Thank you for your input on this issue

  • Ilia Zhukov commented  ·   ·  Report

    Hi,

    Thank you very much for your question!

    By default, OnePlaceMail does not capture email body.

    To make it work, please refer to the following KB article:

    http://www.scinaptic.com/support/0043.html

    Hope this will help. Please update this topic if you have any questions/require assitance in applying this solution.

    Thank you for choosing OnePlaceMail!

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