Issue is solved. That was an issue from our SP setup (use of non standard DBs).

Thks for your support !

Axel

Hi Axel,

thank you for the information provided.

Could you please capture the logs for this issue? Please refer to this article: http://www.scinaptic.com/support/0062.html

Please email them to me - ilia (аt) scinaptic.com

Hi Ilia,

Thks for your prompt reply.

Regarding you first comment :

I did not make any particular action before. I just added the library to the list and then navigating into hierarchy.

I provide some screenshots.

https://d37wxxhohlp07s.cloudfront.net/s3_images/772337/opm1.jpg?1343805621" rel="nofollow">

Hi Axel,

have you had any error message when clicked on the library on the left side? If so, could you please provide a screenshot of this message?

Could you please also do the following:

1) Navigate to the C:\Users\(user_login)\AppData\Roaming\Scinaptic\OnePlaceMail

2) Rename config.xml file

3) Restart Outlook

4) In Outlook go to the OnePlaceMail tab - Manage My OnePlaceMail Folders and add both Documents and Work Documents to OnePlaceMail.

Can you reproduce the issue after that?

Hi Axel,

thank you for reporting this problem.

Could you please get me into details about it?

1) What particular actions were you perforiming before this error?

2) Could you please provide a screenshots of the error (including Outlook window) and of the libraries in windows explorer you've mentioned.

You add images here by clicking the 'Add image' button in the bottom right corner of the message window or you can email them to me - ilia (аt) scinaptic.com

Hope to hear from you soon!