Actually we are using Sharepoint 2013 Ith Outlook 2013

Hi Vincent

Thank you, I have reviewed the log file and responded via email. 

Kind regards

Elissa

The log file has been sent to the support.

The log regarding the problem seems to be located at the line : 2015-06-05 09:44:05:847,635690942458475310,1,1 where it is indicated that properties are missing meanwhile they have been completed !

Best Regards,

Vincent

HI Vincent

Thank you for the update.

To locate the logfile please go to OnePlaceMail Settings, General Tab, then select the link that is under the checkbox to enable logging.

Please email this to mailto:support@oneplacesolutions.com

Kind regards

Elissa

With still have the problem with v7. I've enable the logging function : where can I find the generated file and how can I send it to the support ?

https://d2r1vs3d9006ap.cloudfront.net/s3_images/1216404/missingproperties.PNG?1433490574

We're gonna test v7.

For information, we've made additional tests and with a large number of properties/metadata (30+) or properties with a large number of items, we have the same issue : that can explain why we have the problem with the lastest Office version that must be more rich in terms of properties and not with older version (xls, doc). Do you have similar problems when you try to upload mails with a lot of properties from Outlook 2013 with OPM ?

Hi Vincent, 

As Charles has suggested, you can test this against R7.0. This can be downloaded from our website at http://www.oneplacesolutions.com ,  then selecting "downloads"
.

Please let me know how you go, and if required we can set up a screen share. 

Kind regards

Elissa 

You can always upgrade one PC to version 7 to see if this resolves the issue. For us it didn't matter what file or format, it was a red cross for everything but only on some sites thus it was a site issue. In your instance it looks like a versioning issue if you are saying that you don't have issues with modern documents within a 2013 site.

We run a SharePoint 2010 server with 6.6.1 now and everything kind of file now saves perfectly after upgrading from 6.5.

If you do go down the path of version 7, remember that the OnePlaceMail document solution is separated and you need to purchase licences for OnePlaceDoc separately.

I am only a user of OnePlaceMail so this would be a question for Elissa etc. You may need to raise a separate question on this site to get a response though.

Charles.

I've a similar issue with the version 6.6.1 but the explanation seems to be relative to the format of the file... With a docx file (xlsx, docx) the "red cross" appears, with older office versions (xls, doc), no problem to put the document to a Sharepoint 2013 site. One of the 2 mandatory properties is a managed metadata !

What do we have to do to resolve the problem, upgrade to 7.0 ?

Thank you for your assistance Elissa. Have found that upgrading from 6.5 to 6.6 also rectified the problem.

This issue was resolved by upgrading to R7.0

So for people following this thread. Question asked was am I using Managed Metadata columns where to answer to that is yes.

Email sent, thank you. Charles.

Hi Charles

Apologies, I missed your initial inquiry.

Can you please enable logging in OnePlaceMail Settings, Outlook, Enable Application Logging (Support). Please close/reopen outlook and carry out the steps to generate this error message.

Can you please send this log file to support@oneplacesolutions,com where I will review the logfile.

Kind regards

Elissa

Can I also add that working sites will display the Content Type on the right side of the OnePlaceMail saving interface but faulty attempts to save that generate the red cross, no Content Type is displayed.

Charles.