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I got error 407 Proxy Authentication Required when attempting to move emails to Sharepoint.

When selecting "Move to Sharepoint" button in the ribbon,I get a dialog box : OnePlaceMail - Chek for Updates

OnePlaceMail Express Edition periodically checks to ensure you have the latest version available. This check requires access tje url ' http://license.scinaptic.com/oneplacemailcheckversion '.

The check is failing with the following message: The remote server returned an error: (407) Proxy Authentication Required.

Please correct this issue to restore full functionality to OnePlaceMail Express Edition.

I can get successfully access to the mentionned url from a web browser.

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Michel Ract-Mugnerot shared this idea  ·   ·  Report…  ·  Admin →
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  • Elissa commented  ·   ·  Report

    Hi Michel

    Great to hear everything is working for you now.

    Our Express offering is a wonderful version for smaller businesses as it allows up to 25 users for free, otherwise our entry level pack for the Enterprise version allows up to 10 users. If you would like to find out more about pricing for this edition please let me know and I will arrange for someone from our customer service team to contact you.

    Please let me know if there is anything I can do to further assist you.

    Kind regards

    Elissa

  • Michel Ract-Mugnerot commented  ·   ·  Report

    Cheers Elissa,

    I changed the proxy settings from "No proxy" to "Auto-detect" and after restarting Outlook, I could get moving already my emails to Sharepoint .

    The lack of OnePlaceEmail functionnality made me feel how much your software is useful to me.

    Keep it up with this great software and I will praise it to everyone !

    I would like to go for the Enterprise version but sadly it is a bit expensive for my means. I wil be trying to have it adopted by the company I work for (Sanofi Group).

  • Elissa commented  ·   ·  Report

    Hi Michel

    Thanks for the confirmation.

    This is pointing back to a proxy issue. The OnePlaceMail Express Edition periodically checks to ensure you are using our most current version.

    There is a grace period to allow the user to keep working, even if the check can't be completed. I believe your install has exceeded this period, hence the error you are receiving at this time rather then during the last month or so.

    Could you please go to the Proxy settings via Outlook -> OnePlaceMail Tab-> OneplaceMail Settings, Proxy and fill out the details there.

    Please let me know how you go after completing the proxy details.

    Kind regards

    Elissa

  • Michel Ract-Mugnerot commented  ·   ·  Report

    Hi Elissa,

    Thank you for your concern.

    I did not make any change on the proxy settings as it worked fine since the beginning.

    What surprises me it the fact that this error occurs 1 month (or 31 days) after the product installation.

    Do you see any connections between both events ?

  • Elissa commented  ·   ·  Report

    Hi Michel

    Are you using a proxy server?

    You can turn on/off proxy settings via OnePlaceMail tab in Outook, --> OnePlaceMail, Settings --> Proxy

    Kind regards

    Elissa

  • Michel Ract-Mugnerot commented  ·   ·  Report

    To complement the information below :

    An error has occurred in the OnePlaceMail filing dialog.

    Error: Object reference not set to an instance of an object.

    Application: Scinaptic.OnePlaceMail.API.ClientIntegration

    Method: Void .ctor(System.String[])

    Stack Trace: at Scinaptic.OnePlaceMail.API.ClientIntegration.FrmMain..ctor(String[] args)

OnePlaceMail (Desktop): Issue

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