Getting error messages after email migration from Exchange to O365
My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.
The errors are things like:
- An error has occurred refreshing 'Favorites'
- An error has occurred setting 'Recent Locations'
- An error has occurred when initializing OnePlaceMail
I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how to resolve these errors?
Thanks so much!
Yes, after renaming that folder in the \roaming directory, the folder gets re-created upon reopening Outlook, but the error messages continue to appear.
Thanks for the update.. is this still a problem?
Can you please try to browse to %appdata%\roaming\
Please rename the OnePlaceSolutions folder to .old + Restart Outlook.
Does the error message still appear?
Unfortunately, looking at the procedure in the link you shared, I don't see a separate PST file specifically for OPM in Outlook or in my windows file structure at the path designated. I'm assuming that's part of the problem, though I still see OPM installed in Outlook and it still works, despite the error messages.
Let me know if there is anything else I could/should be looking at.
Thank you so much,
Apologies for the delay.
Can you please confirm the release of Office you have installed? There was an issue with a specific release Office, (please see the following KB https://www.oneplacesolutions.com/support/kb0141-error-when-installing-oneplacemail-with-office365-version-1702.html)
I mean to include the text I copied from one of the errors. Here it is:
Error: Cannot create the folder.
Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn.d(Object A_0, EventArgs A_1)