Getting error messages after email migration from Exchange to O365
My email was recently migrated from an on-prem Exchange server to Office365, and the migration process created a new Outlook profile (pst). Since I started using the new Outlook profile, I'm getting error messages when I load Outlook or when I use OnePlaceMail.
The errors are things like:
- An error has occurred refreshing 'Favorites'
- An error has occurred setting 'Recent Locations'
- An error has occurred when initializing OnePlaceMail
I tried to uninstall and reinstall OPM, and to do a repair install, but nothing seems to remove the errors. Has anyone seen this and have guidance on how to resolve these errors?
Thanks so much!
Jerry Volpe
shared this idea
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Jerry Volpe
commented
Hi Elissa,
Yes, after renaming that folder in the \roaming directory, the folder gets re-created upon reopening Outlook, but the error messages continue to appear.
Jerry
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Hi Jerry,
Thanks for the update.. is this still a problem?
Can you please try to browse to %appdata%\roaming\
Please rename the OnePlaceSolutions folder to .old + Restart Outlook.
Does the error message still appear?
Kind regardsElissa
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Jerry Volpe
commented
Elissa,
Unfortunately, looking at the procedure in the link you shared, I don't see a separate PST file specifically for OPM in Outlook or in my windows file structure at the path designated. I'm assuming that's part of the problem, though I still see OPM installed in Outlook and it still works, despite the error messages.
Let me know if there is anything else I could/should be looking at.
Thank you so much,
Jerry -
Hi Jerry
Apologies for the delay.Can you please confirm the release of Office you have installed? There was an issue with a specific release Office, (please see the following KB https://www.oneplacesolutions.com/support/kb0141-error-when-installing-oneplacemail-with-office365-version-1702.html)
Kind regards
Elissa
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Jerry Volpe
commented
I mean to include the text I copied from one of the errors. Here it is:
Error: Cannot create the folder.
Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
at FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
at FileToWSSOutlookAddIn.ThisAddIn.d(Object A_0, EventArgs A_1)
