Emails not moving and end up in recovered files folder
Since updating to version 7.5.2, when I try to move or copy emails into OnePlaceMail folders, nothing happens (no prompt given to tag the files or confirmation of a successful move). After closing and restarting Outlook, the emails are in the Recovered files folder. Attempting to move/copy files again from the Recovered files folder just results in the same thing (the emails disappear and nothing happens). Any fix for this?
Danielle S.
shared this idea
-
Hi Danielle
Thank you for your feedback. From R7.5.2, when saving to SharePoint the save is completed in the background. If there is an issue saving to SharePoint, the icon in the home ribbon will have a red icon alert to let you know there was an issue.
if you select this, you will be able to resolve any issues with saving.
If you cancel the save, before completion, emails will also be moved to the 'Recovered Items' folder.To see the status of your saved emails, please select the 'Upload Status' from the home ribbon.
Please let me know if you have any further queries.
kind regards
Elissa
