An error has occurred refreshing 'My OnePlaceMail' folders
An error has occurred refreshing 'My OnePlaceMail' folders when logging in Outlook 2013.
One of our customers has reported this ongoing error message when their log in their Outlook 2013 client:
"An error has occurred refreshing 'My OnePlaceMail' folders.
Error: Cannot create the folder.
Click on "Show details" and it expands to below:
Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: at Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
at FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(String configFilePath, Boolean startUp, Boolean onlyRefreshIfFavoritesModifiedFlagIsSetInConfigXml)"
Our customer reported this back in November 2017, but I cannot tell if this started back in October 2017 and users decided to report this issue later to us.
Tried the following without success:
-user hive registry changes
-searched for recents.xml in user's profile but non exist
-cleared OPM recent locations
-reset user's profile location
-removed/re-added OPM Add-in
-checked windows security update has been installed:
Our customer is using:
MS Office 2013
Any other ideas to try out? Do I have to upgrade to the latest for this to resolve issue?
Thank you for sending through the error users are experiencing. This issue is relating back to an updated that affected all OnePlaceMail users.
We recommend upgrading to take advantage of some fantastic enhancements and other bug fixes.
Please find links to download the latest release here:
To see other enhancements/fixes that are included in this release (and a history of other releases) please select the following link:
If you choose to upgrade: As your current release is 6.6, could you please email us at firstname.lastname@example.org - so we can assist you through this process.