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User can't find files after changing name in Active Directory

A user has recently changed her name and Active Directory has been updated to reflect this. This was a problem in SharePoint and she couldn't see her files (permissions issue). It was fixed by deleting the user in the site collection then adding her back in. She can now see her files in SharePoint, but can't find them in OnePlace mail. How can we resolve this issue>

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Paul Rebelo shared this idea  ·   ·  Report…  ·  Admin →
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  • Adminzeeshan.ahmed (Admin, OnePlace Solutions) commented  ·   ·  Report

    Hi Paul,

    Thank you for your inquiry,

    Can you please provide screenshots of the steps your following?

    Are you performing a search and are unable to locate the file?

    Regards,
    Zeeshan

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