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Im getting some errors messages when i open outlook 2016

An error has occurred refreshing 'Favorites'

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshOutlookFoldersFromConfigFile(Boolean startUp)

this is other:

There was a problem refreshing OnePlaceMail recent locations

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook._Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.RefreshRecentOutlookFoldersFromConfigFile(Boolean isStartup)

and the last one:

The OnePlaceMail Outlook addin encountered an error and could not not be initialised.

Error: No se puede crear la carpeta.

Application: Microsoft Outlook
Method: Microsoft.Office.Interop.Outlook.MAPIFolder Add(System.String, System.Object)
Stack Trace: en Microsoft.Office.Interop.Outlook.Folders.Add(String Name, Object Type)
en FileToWSSOutlookAddIn.ThisAddIn.CreateRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.GetRootSharepointFolder()
en FileToWSSOutlookAddIn.ThisAddIn.InitialiseSharepointFolders()
en FileToWSSOutlookAddIn.ThisAddIn.d(Object A0, EventArgs A_1)

i dont know what is this.

Anyone help?

thanks

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Jorge shared this idea  ·   ·  Report…  ·  Admin →
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  • Jorge commented  ·   ·  Report

    This solution did not work.

    I reinstalled the application and I deleted the PST that you indicate, but it did not work.

    On the other hand I have doubts to introduce a license in the installed software.

    I have support until 2019, but I only have the username, I do not have a password.

    a greeting

  • Adminzeeshan.ahmed (Admin, OnePlace Solutions) commented  ·   ·  Report

    Hi Jorge,

    Thank you for your inquiry.

    Can you please upgrade to our latest release 7.8 from this link https://www.oneplacesolutions.com/download-clients.html (you will have to fill up a small form).

    If after updating you still get the same error then please delete your PST file. In Outlook go to file-->Account settings-->Account settings--> Data files--> Select OnePlaceMail and hit remove.
    Close/Reopen Outlook and check if issue still occurs.

    Regards,
    Zeeshan

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