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Error HRESULT E_FAIL has been returned from a call to a COM component.

Hi

I have one user on Lite who is experiencing the following error message when attempting to add a connection to an Office 365 SharePoint site collection:

An error has occurred accessing the url 'https://tenanturi.sharepoint.com/sites/projectadmin'.

Error: Error HRESULT E_FAIL has been returned from a call to a COM component.

Application: System.Windows.Forms
Method: Void Navigate2(System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef, System.Object ByRef)
Stack Trace: at System.Windows.Forms.UnsafeNativeMethods.IWebBrowser2.Navigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.PerformNavigate2(Object& URL, Object& flags, Object& targetFrameName, Object& postData, Object& headers)
at System.Windows.Forms.WebBrowser.Navigate(String urlString)
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth.a()
at Scinaptic.OnePlaceMail.API.ClientIntegration.ClaimsWebAuth..ctor(String targetSiteUrl, Int32 popUpWidth, Int32 popUpHeight, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.a(String A0, Int32 A1, Int32 A2, String A3)
at Scinaptic.OnePlaceMail.API.ClientIntegration.OPMServerSP2010.AuthenticateWithSharePointOnline(String sharePointUrl, String loginFormWindowTitle)
at Scinaptic.OnePlaceMail.API.ClientIntegration.SharePointURLResolver.a(Object A0, CreateOPMServerCompletedEventArgs A1)

Does anyone have any suggestions? Outlook 2016 (365 ProPlus), all up to date, and the latest version of OnePlaceMail Lite (7.7.0)
TIA

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Scott Wichall shared this idea  ·   ·  Report…  ·  Admin →
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  • Scott Wichall commented  ·   ·  Report

    Hi Zeeshan

    Yes the user could access everything in the browser, and it occured on all sharepoint sites.

    After your post, I carried out a simple uninstall and reinstall which seems to have resolved the issue.

    Best regards
    Scott

  • Adminzeeshan.ahmed (Admin, OnePlace Solutions) commented  ·   ·  Report

    Hi Scott,

    Thank you for your inquiry.

    Does this error occur when adding a particular SharePoint site or all SharePoint sites?

    Can the user access the same site in the browser?

    Can you also try doing a repair on OnePlaceMail Lite?

    Regards,
    Zeeshan

OnePlaceMail (Desktop)

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